The Senior Pet Wellness Seminar was packed pretty full of information --- way more than I expected!…read more Dr Julia Tomlinson and Dr Amy Whaley were more than generous with their knowledge and demonstrations. The staff clearly cares for the well-being of all their patients and are compassionate and supportive, too. I highly recommend their services and I'm so glad to have a place to refer my clients. What an awesome service you provide!

I do not understand why people get into professions if they don't care for people or animals. I am…read morea nurse myself and my purpose was to heal and show compassion. Not to be cruel and take peoples money not caring for the patient or families I am treating. Possibly the providers are better than the administrative staff. I sure hope so. Because this is a needed service. I received a response back. I guess if I am being told this is a business, then my response is, the customer is always right. Just requesting a refund for even partial a $200 deposit, when the staff don't even know how to tell you to get to their own work site seems reasonable. My kids were present and they compared how I was treated to how people interact when they are not adults. It is sad they had to witness that. If the only goal is to make money, then being underpaid might not be an issue if the people and pets were treated right. Loyal customers keep coming back and they tell their friends and family. That is good for business. But if all that it is, is a business then I don't think I want to entrust my pet to you. People and pets need to be treated right. Remember, we are the ones hiring you.

I can't say enough good things about this place. My first experience with them was back in 2010. I…read morehad found a kitten out in my back yard and she had broken her hip. All the vets in the Twin Cities were quoting me outrageous prices, but Cleary Lake ended up doing the surgery and spay her for a very reasonable price. The helped me once again with another stray I had found - a poor dog who was thrown out of a car in front of me. They helped me heal him back up. Since then they have been the place I take my dogs. I live in Richfield, but it's worth the drive! The entire team is awesome. Their front desk staff, their techs, the vets. They're all so caring and understanding...and accommodating! (I'm the first to admit I am a needy owner)

We had never been to this clinic before but needed to come here to say goodbye to our 6 year old…read morechicken, Runner. On the phone talking about pricing and such our veterinary technician was so kind and understanding. I knew we were giving her to good hands to ensure a painless goodbye. They were even so kind to send a symphony card with her claw print, the lengths they went to show compassion were out of this world! Definitely a 5/5 for this place. I don't have any experience with how they are able to keep pets alive but I got a sense of how much they cared and how much heart they give they give to every animal I bet they're amazing at it. Keep doing what you're doing!

Very kind and competent staff, helped us get referrals to an emergency vet after they determined…read morethey weren't able to help us with full diagnostics. I was able to get a same day appointment and when we arrived, there was no wait. The staff did a thorough triage and provided clear recommendations and quotes for cost of treatment.

Our first clue should have been that we arrived 10 minutes before our appointment & it wasn't open…read more Staff were still arriving after us & told they were just opening & we would need to wait so they could open up. If your first patient is at 10 shouldn't your staff be there & ready to go when you open? They take total advantage of people with a sick pet to attempt to sell you on unnecessary care. Brought dog in for diarrhea/vomiting w/small amount of blood in stool. Vet told us likely just gastroenteritis which our dog has had before. Dog was not lethargic or in dire condition but did need some care to address the issue over the weekend. However vet suggested X-rays that she said had to be sent out for review by a radiologist, blood work, I can't even remember it all--it was a lot. Said they would be back shortly with two options (lower/higher price). In the past at emergency vet this was treated for apx. $300. They came back with $1,000 & $1,600 options--not including medication costs which would be extra. At first we agreed as we were concerned for our dog. Then we had a moment while we had to wait & realized based on our past experience elsewhere that this seemed excessive. We asked to speak to someone & shared our concerns. Vet never came back in. Tech came back several minutes later with a new "offer" that was now $400. We agreed but after we went with much lower cost we suddenly didn't matter to them and they made us wait even longer. Had to go looking for someone twice. Second time vet saw us & said oh it just takes time & was put out. They gave him an IV, a shot & then sent us home with 3 meds & no written instructions. Including treatment for giardia for which they never even tested the dog. Made us wait even longer. We asked for written instructions as it was a lot of information with all the meds and were told she would send it within an hour or so of leaving our appointment which had already been nearly 2 hours of sitting there. We called about 8 hours later as we still had not received instructions & were told they were busy & would send soon. We didn't receive them until nearly 8 pm when they closed. We paid for a medication to treat for giardia & we have no idea if our dog even has it. When we received the written follow up it indicated things they didn't even do to our dog such as checking his oral-nasal-throat and indicating that dog had gotten into something--he did not & we never said that. We would have been better served for far less cost & better treatment at the emergency vet. Buyer beware!

Every interaction we have with Dr Carissa & her staff is extremely positive. Dr Carissa is very…read morecompassionate and really cares about your pet & their owner.

I recently moved to Apple Valley and was not excited about having to find a new vet. I had bought a…read morenew purebred ragdoll kitten and needed her spayed and declawed. I researched for days calling at least 15 different vets in the area. This place was very decently priced, I liked that they kept her for 2 whole days, and provided an array of pain management medications that other clinics did not offer. They said the surgury went fine, I brought her home. in the next day or two I noticed her stomach incision was buldging out. I called and they said to bring her in right away. I was at work, so my mom had to drive down and bring her. The vet said she was 1 in a 1,000 cases where he body was acting on overload to try and dissolve the internal stitches and he hadn't seen a reaction like that in years. He didn't charge me for the visit and we picked some meds that would help her. He also looked at her declaw and noticed one of the incisions wasn't healing right and if we noticed it getting worse he said he would redo the surgery on that opening for free if we needed it. She is doing fine now and I very much appreciated all this clinics help and the nurses putting up with my multiple calls from a worried mommy. I will continue to use this clinic in the future for both my cats.

My recent experience has been awful. My dog has a possible UTI for which a urine sample was sent in…read morefor a culture. I called to inquire since I hadn't heard back & was told the results came in yesterday. However, their policy is that the DR has 3-5 business days to contact you with results! How inhumane, especially if your pet is suffering! Beware if you have an issue that needs immediate attention.

I have to tell everyone about Dr Ricci. I brought a little barn kitty in that was very sick. I…read morehad been vetting at another place but we just weren't getting anywhere. Dr Ricci did tests, consulted with another clinic, and wouldn't stop until she found out what was wrong. He is doing so much better now. He's playing and acting like a normal cat. I cannot thank Dr Ricci and the entire clinic for their help. I honestly don't think they are any more spendy than any other vet clinic. It's not cheap taking care of pets, but we love them and want the best for them. This clinic is the best.

I live in California. My dog got quite ill while I was visiting family in the twin cities area. I…read moretook her to Belle Plaine Animal Hospital. The facility is clean and well kept. The Veterinarian was pleasant and easy to talk to. She listened to my concerns and spoke to me in words that I understood

I took my shih tzu for the first time this week. The most incredible boarding experience we have…read morehad. I HIGHLY recommend them. The whole staff and facilities are amazing. Lakeville, MN

We had the best experience! We had never left our puppy bernadoodle before and they took such…read moregreat care of him. We will 100% be bringing him back. He was so happy when we picked him up! I wish we knew about them for our boxer boys.

Can't even get anyone to answer. No greeting identifying…read morethemselves just this person unavailable, leave a message! Horrible service from a place I began using 25 yrs ago! Best to call elsewhere.

Very friendly, highly educated Veterinary doctors. Been going here now for over 9 years with my…read moreseveral types of dogs and cats. They service farm, european, american animals. I've been very satisfied with their services and pricing. Many products on hand as well as medications. Don't be alarmed of the residential setting. I enjoy it instead of the business setting an animal that is already sick and doesn't need the additional stress of loud vehicles and people around.