This chain has terrible press, which I wasn't aware of until after I stopped in at the Onehunga store today.
I went in knowing what products I wanted to buy, the store person was friendly and helpful, pointed me in the right direction and offered help with the product. There seemed to be a huge range of products available and the store is much bigger inside than it appears from the street.
I didn't look at any animals except some fish that were having their tank cleaned when I arrived. I was happy with the service and would go back again, though I'm concerned at reports online of their maltreatment of animals they "stock" for sale so if you are in the market for a pet, be mindful of that. Definitely consider adopting from the SPCA :) read more