I was really pleased to discover a pet shop had opened up so close to home, I bought a pump for the fist tank and was happy with it until I got it home and realised it wouldn't work without additional tubing, I took it back and the owner had no knowledge of the product whatsoever, she offered to order the tubing for me and I left my number, 3 weeks later,(after not receiving a phone call) I went back to see if it had arrived and she said it hadn't, she hadn't called because she's lost my number and it would be here (coincidently) the next day. I went in 2 days later, the tubing wasn't there and she said the manufacturer of the pump don't stock the tube. I don't believe she contacted the manufacturer at all in the 3 weeks prior, she was also very very very very rude, offered no explanation or apology and both myself and my little goldfish are very disappointed. She doesn't seem to know anything about her stock (the useless pump is still available in store) and she certainly has no regard for customer satisfaction. It's a real shame, it's 2 mins away but I'll not be going back. read more