I would give them 6 stars. Dan was so respectful when he came and picked up my dog, Oliver, up to have him cremated. They called to let me know that Oliver was ready to be picked up on the day they promised. They had him in a nice tin with a clay paw print. The girl at Pet memories in Solon, even stayed a little late so I could pick up Oliver after work. A day later we received a sympathy card from them. They realize this is not just a dog or pet, it is part of your family. Highly recommend. read more