I had a devastating experience at this place. I boarded my 2 cats, Loki and Soleil from October 6-17, 2023. I was out of the country and this was the only place that took cats. The day I came back, I was excited to see my babies. My husband received a call from Linda Carrier who said, "I lost your cat, Soleil! Can you come find her? She got out of the building and is on the roof". My heart dropped. I dropped everything I was doing and rushed there with my husband. Our cat was GONE. Linda was not even in the facility 5 minutes before we got there. She was at staples, she said. No employees were looking. We were 45 minutes away. When we finally came face to face with Linda, I asked, What is your policy? What do we do? Who can we call to help? Where is your team? She said she has nothing in place for this situation because she never had to deal with it. She simply said, 'I can't even walk! You should just be patient and come back in about 6 days and call for her...' There are no cameras in the facility according to her. She said she never had a cat that was so smart.... Well, if you leave a door to the outside open and are trying to transfer a terrified cat from a cage to a carrier, I would bolt too!
I asked her to get a professional to help. She said NO. I asked if I could look inside the facility in case she was hiding somewhere. She said NO. This woman was Cold and couldn't care less. At first, she seemed emotionally affected but that quickly turned into anger and non action. I posted on social media asking for help. I made fliers. I went door to door and begged neighbors to help. The best news is after 2 weeks, I got her back! That is a blessing.
This woman Linda, never apologized, never took accountability for her negligence or our suffering. We suffered every second Soleil was gone. Soleil suffered out in the wilderness for 2 weeks. She also had to suffer an emergency vet visit which we paid for. Our hearts hurt because when you board your family member, you expect to get them back. And, if something terrible happens, you would expect some help or accountability.
I am writing this because I would never want another human or animal to suffer the same fate or worse. So, if you must board your loved one, at least you can be empowered with this information. I will NEVER make this mistake again. read more