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4 years ago
The guy was real nice in helping me with all my questions, and recommending some stuff. Got myself 4 Cory, 4 cherry shrimp, heater, cholla wood, and 2 aquarium rocks. Really happy with my purchase, nice customer service. read more
3 years ago
6 years ago
*TW* Dead animals I harbor a lot of guilt for trusting this business with my parrots and over a year later I still feel there was not enough done on my part in notifying others on the incompetence I experienced from this group. I have notable knowledge working with birds, I love parrots and I love being around them, but I don't have experience finding homes for birds and that is why I came here originally. I made several assumptions when coming here, that because this was an established business that they know what they are doing, that they know how to give proper care for animals, and that they exercise ethical business practices, these are assumptions I regret making. I put four healthy young parrotlets in their care and decided I would give about a months time to find new homes, this decision specifically I now feel a lot of guilt for. After about 5 weeks I came in for a spontaneous visit to see how they were doing because I had not heard anything at all from them. As I was walking in, I saw from in the front window in plain view for all the customers in the store to see, not six feet away from the checkout counter, one of the parrotlets (blue, looked exactly like her mom) hanging dead in a dried bloody mess by one of the "toys" in the cage. Several strings from the old unraveling (and obviously unsafe) toy had got caught around her neck and she suffocated gruesomely. By her condition and the amount of blood it looked like there was a lot of struggle and attempt to break herself free. Her sibling (the white parrotlet) was visibly shaking in one of the further most corners covered in blood I can only guess from when he was trying to help his sister get free, and the other two parrotlets were nowhere to be found. I was horrified, disturbed, and livid, all at once. This was the middle of the day with customers walking around and there was no telling how long she had been like this before I discovered the scene. There was no excuse that nobody working there wouldn't have noticed when the struggle happened with direct sight and close proximity to the cashier. I really loved and cared about these birds, and seeing what I saw to this day elicits a strong emotional response thinking about it. When I pointed the scene to the cashier, she very non chalantly said "aww, she committed suicide", took the body out, took it to the back room, and I don't know what happened to her after that. The literal bloody toy that killed her was not taken out, and I wonder if they ever even cleaned the cage or removed the toy after I had left. When the owner came out to talk, he was also very non chalant and did not seem to have a care about what just happened. The only thing he kept saying is that they take no responsibility, even though this happened on their watch, in their business, in their cage, from their toy, and their disgusting lack of attention. The message I received from these attitudes is that this is just something that happens and is not an uncommon occurrence for animals to suddenly "commit suicide" in their care. I asked where the other two missing parrotlets were, and he told me he sold them. When? The previous month. There was no notification that they found new homes, and nothing came in the mail for the fee from their rehoming like he said there would be when I dropped them off. He told me he would mail it soon instead of just giving it to me while I was there, then he had the audacity to ask if I would still leave the white one with them. Absolutely f*cking not. I had to take the traumatized bird home, clean it off from all the blood, feed him back to health again because they hadn't been providing a proper diet, and pray he would still be okay to socialize with people going forward. After taking him back home he was quiet, afraid of humans, and would bite more aggressively than parrotlets normally do when he was sweet and cuddly before I brought him in. What I get from this is that these birds were highly neglected in their time spent in this place's care, and many months later I still feel guilt for bringing them here. (see follow up review for part 2) read more
9 years ago
I went here today looking at ma and pop pet shops and when I got there I was greeted by the owner and I told him I was just looking at the place that I was from out of town. The place was really nice and very clean for a pet store. I would recommend this to anyone needing a pet they off reptiles, small mammals, and fish fresh and saltwater. read more
8 years ago
8 years ago
