1. Personal Best Pilates Studio

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    Overland Park, KS

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    Personal Best Pilates Studio

    5.0 (3 reviews)
    Open • 6:00 am - 9:00 pm

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    Life Time - Welcome to the Club

    Life Time

    2.6(83 reviews)
    3.4 mi

    I visited this Life Time twice during a recent trip to Overland Park... I worked from their cafe…read moreand worked out a bit as well as took a super quick cold plunge on my first visit. The second time I was in and out pretty quickly for a yoga class and ordered some dinner to go from the cafe. Aside from some construction happening in the parking lot, and the food selection not being as amazing as I was hoping, my experience was super positive. I see they offer tons of classes as well as pickleball and the facility is huge with pretty much any kind of workout equipment you could possibly want. If I lived in the area, I'd likely want to be a member here, but since I don't, I'll settle for being a guest when I visit. Thanks Life Time!

    I had a very disappointing experience at the front desk today with Pat. I came in with my cousin,…read moreand when there was an issue with her guest pass, I tried to understand the policy and what other options were available. Unfortunately, I did not feel that Pat was helpful or interested in helping us find a solution. When I asked about purchasing a day pass instead, her response and facial expression came across as very dismissive. She commented the price of day pass was in a way that made me feel as though she was assuming I couldn't or wouldn't be able to afford it. I completely understand that employees have to follow Life Time's policies, and my issue is not that a policy was enforced. My concern is the way the situation was handled. I would have appreciated a more welcoming and professional approach, especially when I was simply asking questions and trying to understand our options. As a Life Time member, I expect front-desk interactions to feel helpful and respectful, even when the answer to a request is no. Unfortunately, that was not my experience today. Had to cancel the membership.

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    Life Time - 150$ gym and this is the basketball they check out to you.. asked if they could pump it up and they laughed and said they didn't have a pump

    150$ gym and this is the basketball they check out to you.. asked if they could pump it up and they laughed and said they didn't have a pump

    Life Time
    Life Time

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    Woodside

    Woodside

    4.0(121 reviews)
    8.4 mi
    •$$$

    The good thing is that the people are great. The service is incredible and it's just a really neat…read moreplace to escape with you on a pool or a fun time or a great gym. We were there for an event and they just started picking up plates cups and even towels, although if it wasn't over yet, and I was quite frankly surprised. The food was fairly subpar and I'm surprising. They only gave us one drink ticket. Not to nit, but I have to admit there was an incredible amount of flies and bees that were flying around that we were literally driving people away because it was so annoying.

    ONE STAR First off,…read moreI want to give one star specifically to Tarah Zahner, Director of Membership. Somewhere along the way, one pretty important part of customer service seems to have gotten lost: remembering that the customer, especially a longtime loyal customer, should occasionally come before the almighty dollar. So, let me take you on a little journey. I've been a member of Woodside for many years. I supported the club, enjoyed the club, recommended the club, and even lived at Woodside Village for several years. I wasn't someone who joined for three months, used a treadmill twice, and disappeared into the night. I was a loyal customer. In September, I let Woodside know that I was moving away and needed to cancel my membership. I was then informed that I would still be charged for another month, despite the small inconvenience of NO LONGER LIVING IN THE AREA OR BEING ABLE TO USE THE CLUB. OK. Interesting. So I reached out to Tarah. My email was kind. It was respectful. I explained my situation and simply asked if, after years of being a loyal member, Woodside might consider making an exception. The answer was no. But quite frankly, the "no" wasn't even the part that bothered me most. It was how I felt I was treated in the response. Tarah's email came across to me as condescending and dismissive, with an underlying "Who exactly do you think you're talking to?" attitude. And THAT is where Woodside lost me. Because here's the thing: you can tell a customer no without making them feel small. You can enforce a policy and still show kindness. You can explain a rule and still acknowledge that the person on the other end has supported your business for years. I didn't expect a parade. I didn't need a plaque by the pool. I wasn't asking them to name a treadmill after me. I simply expected a little grace and good customer service at the end of a relationship that had lasted for years. Instead, I walked away feeling like all those years of loyalty meant considerably less than collecting one final monthly payment from someone who doesn't even live there anymore. And yes, I'm sure there is a policy somewhere that says they can charge it. That's not the point. There is a tremendous difference between what a business is allowed to do and how a business chooses to treat people. Customer service isn't really tested when the answer is easy. It's tested when someone has an unusual circumstance and you have an opportunity to make them feel valued. Woodside had that opportunity. Unfortunately, in my experience, they chose the invoice. After all these years, I would have loved for my final impression of Woodside to have been about the beautiful club, the memories, and the years I spent there. Instead, I'm leaving with a completely different impression: Apparently loyalty has an expiration date. The billing cycle does not.

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    Woodside
    Woodside
    Woodside

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    Personal Best Pilates Studio - pilates - Updated October 2026

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