While i thought Dr Persoff was thorough, his office staff clearly aren't able to follow through or communicate effectively with patients. I saw the Doctor 4 weeks ago, and never received a call regarding my lab results. While I understand that this is not an emergency, I have now left two detailed messages for two separate medical assistants, and left two more detailed messages with the office manager as well as spoken with two front desk staff. I received one brief call back from the office manager the first time which left nothing on my voicemail other than that she was the office manager and could not help me... though she offered to have me call her back. After I did, and left her a second descriptive voice mail, I never heard back. I then called front desk staff again, who said they are not allowed to give out test results, assured me the medical assistant would get back to me and that she was right there next to her being told of the situation, promised to call back after lunch... and I again (for the 6th time) have not gotten a call back. It seems I'm going to have to go into the offices and wait (for who knows how long) until SOMEONE, ANYONE gives me the respect of communicating with me. This is beyond unprofessional. I am not someone who typically complains, especially if it's an issue concerning one individual staff member. However, I have been in contact with many different individuals in the office with the same result and still have no understanding of my test results. If they've lost my results, fine! But at least give me the respect of telling me! I am an understanding person.
Update 11/2/16- still no word from the offices. read more