I needed a broken window replaced, so my wife called and received a quote of around $200 and they scheduled us a week out. Fast forward to the appointment, they did not show up and contacted us 2 hours after the appointment to let us know they forgot about us and they would come the next day. They showed up the next morning with a 2 person team, replaced my window in 15 mins and told me I would receive a bill in the mail. When my bill arrived, I was charged $450.00 after being quoted around $200.00. I emailed them to discuss the $250.00 difference and never received an answer. I then called them and the customer rep told me my quote did not account for the $100.00 an hour labor fee. When I explained it was a 15 min job, he told me they charge for each worker and driving (my home is 10 min away). I then went in person to discuss this and received basically the same answer. I told them I felt like they hustled me and they understood and were apologetic, but not enough to change anything. Good luck to all customers who choose to do business with Perseverance Glass. read more