I placed a small order mid week. "no problem it will be done by the end of the day". it wasnt done at closing, or the next day, and now a week later, still not done. this company used to have great service, so I never minded paying the higher prices. now the service is gone but the prices haven't changed. Just setting expectations on a delivery time would have completely changed my experience. read more

Purchased a large double-pane window replacement. After opening the packaging discovered that the window was broken - it had been hit on the edge and both panes had large cracks. We handled it with extreme care - the damage did not occur under our watch. We believe it was damaged when we picked it up from them The packaging had no padding or edge protection - it looked like it had been packaged by 12-year-olds. They refused to replace or refund. The business changed hands recently. Quality and service have plummeted since then. They used to be highly regarded. read more

Living in Sitka, Alaska, our glass table top we had purchased for our dining room table was broken and we were looking to replace. The quote we received locally was in excess of $1000 to install. We went to Perseverance Glass and discussed options for the table. The quote for the tempered glass was half the quote we received locally and with shipping from Seattle, was still $400 less than the local quote. We received the new glass, which was cut perfect for our needs. The team at Perseverance were professional and extremely helpful in the purchase to insure we received what we needed to protect our table. read more

Perseverance Glass - Windows Installation Near Me - Juneau, Alaska

I brought a small wall mirror frame to have the mirror (12 X 16) replaced. It was estimated at $30: $12 for the mirror and no more than $20 for the labor. I picked up the mirror this morning. It cost me $39.99. Although not visible from the front the mirror was chipped on the edge. They charged me 0.25 hr at $100/hr for the labor, the additional cost justified because they put new lip mounts to hold the mirror more firmly in place. Now, the new lip mounts were so thick that the mirror would no longer hang from the wall hanger bracket. Duh!!!!. They removed the lip mounts and fastened the mirror to the frame with "industrial grade" tape, all of which took bout 2 minutes, for which I originally paid labor cost of $25. read more

I needed a broken window replaced, so my wife called and received a quote of around $200 and they scheduled us a week out. Fast forward to the appointment, they did not show up and contacted us 2 hours after the appointment to let us know they forgot about us and they would come the next day. They showed up the next morning with a 2 person team, replaced my window in 15 mins and told me I would receive a bill in the mail. When my bill arrived, I was charged $450.00 after being quoted around $200.00. I emailed them to discuss the $250.00 difference and never received an answer. I then called them and the customer rep told me my quote did not account for the $100.00 an hour labor fee. When I explained it was a 15 min job, he told me they charge for each worker and driving (my home is 10 min away). I then went in person to discuss this and received basically the same answer. I told them I felt like they hustled me and they understood and were apologetic, but not enough to change anything. Good luck to all customers who choose to do business with Perseverance Glass. read more