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    Perry D Hight, MD

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    4 years ago

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    Hight Office - Sacred Heart Medical Group at Mack Bayou

    Hight Office - Sacred Heart Medical Group at Mack Bayou

    1.0(2 reviews)
    7.0 mi

    Dr. Rickey Viator is a strange one. Took the grand baby for his first visit and we won't be back…read more After a "well visit", he literally personally kept calling my daughter every hour to follow up on her sons MINOR medical issue. It was to the point that my daughter would look at the phone and not even want to answer. I guess I could be positive and say wow what an amazing doctor to call 4,000 times to check up on an infant he's saw once for a total of 4 minutes. I guess we'll see if he bills the insurance for all those calls? That's the feeling we got because there just didn't seem a reasonable answer as to why he would keep blowing up my daughters phone. His office staff all look and act miserable. His Medical Assistant was acting like she was an MD and that she knew everything about everything. He wasn't recommended by the hospital but he was the only doctor who had appointments open to see a newborn right after birth, so that's where we kinda had to go.

    I am not one to write letters but today is noteworthy. First, you are greeted by a receptionist who…read moreclearly dislikes her job and does not care about you. After phoning in and explaining we were from out of town with a sick baby, I gave my insurance info and was given a 4pm appointment. The sick baby and I drove 30 minutes to make our appointment. Upon arrival, we were finally told they could not see us because our insurance, which I had given over the phone, would not be accepted. I said that was fine and that I would just pay for the day's visit in cash. The doctor, Dr Ricky Viator, came out to tell me that he could not see me even then because you can't pay for your visit if you have insurance. I am flabbergasted. I was so confused and amazed. I left. In my haste and disgust, I left the baby's insurance card. I sat in the parking lot calling other places for at least 10 minutes. Dr Smith, from the same practice, was willing to see me as a doctor should. I drove away at least 10 minutes before I realized I'd left the insurance card. Never did the lovely receptionist call me to say I'd left it even though she knew I had a sick baby and was driving 30 minutes away. Dr Viator and his team should be ashamed. * * *

    Perry D Hight, MD - familydr - Updated May 2026

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