Perro's flowers proved two large sprays of roses for my fathers funeral. they were easy and considerate to deal with. the flowers were magnificent and well presented. thank you to team for making a challenging time much more manageable. Bravo read more

Would never go to any other flower shop in Worcester . Thanks for making this extra special for my girlfriend's graduation. Excellent customer service and great selection.. thank you again Julie! read more

Perro's Flowers - Thank you for making this extra special for my girlfriend's graduation! Excellent customer service and great selection - Florists Near Me - Worcester, Massachusetts

Not only were the flowers (Roses) so beautiful but I did order them when I was in New Mexico and I called because it was Valentine's Day and it was for my girlfriend so I found places that were open at the certain time and I found this establishment. I'm very thankful that I did because they ordered the flowers within an hour and the roses were not too pricey if I'm ever on a work trip and I need someone to deliver flowers within an hour I will be calling thestablishment. read more

Perro's Flowers - Some beautiful roses - Florists Near Me - Worcester, Massachusetts

Holy cow was the service amazing. I called from out of state as I needed delivery to the hospital. It ended up being a very complicated situation as a result of the hospital but Ethan who I dealt with was persistent, patient, and communicative. He contacted me three times after I placed my order because the hospital was being so difficult. I hope you give them business on behalf of me. read more

They were wonderful, we came in a few hours before an event and they immediately accommodated making 8 mini bouquets on the fly. Great service, really appreciated their willingness to help some last minute customers. Would recommend! read more

Having been going here for a lot of years so I figured I would leave a nice review, they give you a very personal experience and make you feel special, recently my family and I had fresh flowers in a tall vase sent to our Uncles wake they were so beautiful, we were very happy with them. I would not hesitate to use them again. I personally, spoke with the owner and then the lady up front , very professional . Thanks Susan read more

I received this gorgeous arrangement on 9/16. Today 9/22 and they are still so beautiful. Obviously they use the freshest flowers. I would highly recommend them! read more

Perro's Flowers - Received this gorgeous arrangement and a week later they are still beautiful! - Florists Near Me - Worcester, Massachusetts

They never replied to my email. I live in California. Wanted flowers delivered a block away from their shop and they would only say they have a minimum of $79, or choose from their website. I wanted three dozen carnations, whatever that costs should have been accommodated to keep a customer. I previously purchased an arrangement over $200.00, which was not delivered on the correct day. My business was not appreciated, I will look elsewhere. read more

i went 4 weeks before valentines to order 11 doz roses so there be no problems i had to get a name for a person they put on the card waiting for name i went down to the store with the name so there be no problems they never put it on the card then how can you get flowers if you have a card saying waiting for name i dident recive a delivery notice for one of the orders but i got them for ten others so i called them to tell them this she said after 10 min of explaineing she said she send out 2 more orders one with the correct name that she misspelled but i didnt say anything at this point i was so distraught and the other order that was never sent i never got a delivery notice on those so i called back and no one knows anything there going to call me back im waiting i spent over 800 dollars and got crap service they said it was a big order and things go wrong they had excuses BAD SERVICE dont wast your time or money i was so distraught cause this was a special order for valentines and they i told them that i went 4 weeks before valentines so there be no problems read more

I was looking for a florist in the Worcester area. I was referred by a friend so I went with it. I should have asked why she recommended them but I didn't. The arrangement was for Mother's day 2023. The order was placed on-line sometimes you don't always get the exact flowers as pictured which was okay. The arrangement was delivered on Saturday, May 13th I visited my mother on Sunday, May 14th and the flowers were already wilted within a 24 hour period. I sent a note to customer service on their website. No response! I didn't want money refunded or another order. I just wanted to inform them I wasn't pleased. I also offered to send a picture of the flowers, since there was no option to upload on their website. They NEVER acknowledged my customer service email. I am assuming they are getting to many complaints on their customer service email or just don't care to respond. Very disappointed. read more

Perro's Flowers - Delivered day before Mother's Day. Not looking quite the same. - Florists Near Me - Worcester, Massachusetts

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Incredible real and fake flower selection. Busy day (v day) but had one on one help and the entire staff talked with me throughout visit. Best retail visit in a long time. Flowers made her so happy. So grateful for the staff at Perro's read more

I ordered an arrangement for an anniversary. We had gone over colors as well flower options. I never received a call or email saying the arrangement was ready and the arrangement looks like it belongs at a funeral. Would've been better off getting flowers at Trader Joe's. read more

I don't live in Worcester, but my family does. I have frequently ordered flowers for them for birthday's and sympathy. Each time they get an arrangement they say it is beautiful and I've seen the photos and they are not wrong! The website is easy to use, and the woman I spoke to on the phone the first time I called was helpful. Will use again! read more

I want to thank you for being my super hero today!!! When my order was canceled by another florist, you saved the day with kindness, and empathy! I will use you guys for all my central Massachusetts floral needs! Thank you so much, you have no idea how much this will mean to my cousin on Friday, when he lays his father to rest. Thank you from the bottom of my heart, and for being the Blessing that I needed today read more

I ordered a Spray for my aunts funeral. It was supposed to have a crystal cross at the top and lots of blue as that was her favorite color. Not only did it not come with the cross it barely had any blue in it not even as much as pictured. The message card had typos in it. This is so disrespectful and careless. NEVER get flowers here read more

I wanted to send a bright and cheerful bouquet to a friend who was moved from acute care to rehab, to cheer her. I called at 2pm, and she received her flowers & texted me before 4:30pm! She was ecstatic with the color and scent, and it really did the trick to brighten her day. I was VERY pleased with the selection, but I was incredibly impressed with the kindness & compassion of the staff, and their responsiveness. I called and ordered again when she was sent home and she was very excited to receive another very beautiful bouquet. Perro's is now my go-to florist in Worcester. I cannot speak highly enough of their professionalism. read more

Perro's Flowers - Florists Near Me - Worcester, Massachusetts

I was planning my moms services in Worcester from out of state with a specific idea of the arrangements we had in mind. I was unable to physically be there until the day before the wake was held. I spoke with the office manager Bri, who was super understanding of how specific I was and just all around a breath of fresh air during this trying time. I sent her over inspo photos of how we pictured the sprays and arrangements to be but I was worried it wouldn't be tangible as these were mainly made up of exotic tropical flowers. Rod (the owner) had the flowers custom ordered and made to match our vision. Not only did the team nail it, they went above and beyond to make sure we got exactly what we had in mind! 10/10 communication, expectations and customer service. Will 100% do business with perros again read more

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I'm so pleasantly surprised! I ordered flowers for my daughter for Valentine's Day -very last minute as I ordered just this morning ON Valentine's Day. I left it up to the store's discretion to pick out the arrangement and it was delivered this afternoon. When you order online it seems sometimes you don't get the most full arrangement but that was not the case. My daughter sent me a picture of this sweet little arrangement and she's very happy with her Valentines surprise. Thank you Perrone for being so accommodating with my last minute request! read more

Perro's Flowers - Florists Near Me - Worcester, Massachusetts

Perros are the best in the city. There is no other florist that puts together beautiful bouquets that go OVER THE TOP with their arrangements. On top of this, the pricing is extremely fair, customer service out of this world, and they can even do things for you same day. Just outstanding. Thank you so much for the arrangement today. It was beautiful and way more than we expected!! Sincerely, Ryan Petrone - Energy Baseball read more

This place and its staff are awful! They have the worst customer service I have ever experienced. A while back my husband order an arrangement, paid extra for a faster delivery and when it wasn't delivered the next day, he called and they had the audacity to send him away and contact the website directly. The lady on the phone was extremely rude as well!!! Fast forward, I tried giving them a second chance today. I mean I understand one incident should not speak for the entire business. I called to place an order for a friend who just had a baby. The lady who answered the phone took my number, and asked if they were going to be there the entire day today because the delivery was going to be done at 4. I said yes and gave her my info. She said she would tell "her" to contact me once she was done with the funeral arrangements. This was at 1pm it's 6pm and I still have not received a call back. Mind you, she sounded annoyed that I was even calling for flowers. Please take your business elsewhere. The bad reviews on here are very much for a reason. read more

Juile at Perro's was fantastic following up with the address that was requested for our delivery. She said that they would handle contacting the funeral home as well as the church to make sure everything went smooth for the delivery. I highly recommend Perro's for their caring and helpfulness along with the quality of the flowers. Thanks Julie! read more

My husband ordered flowers for Valentine's Day. They arrived on 2/15 at 6:10 pm. When my husband called to see what happened he was told there were inexperienced drivers and he would be refunded 50%. There was no phone call to either of us and who wants Valentine's Day flowers the day after. Terrible customer service and will not be using Perro's again. read more

Perro's let me down multiple times. After the first time being rudely talked to about a simple request for my funeral flowers over then phone, I gave them a second chance at Christmas for my family's dinner centerpiece and after 2 hours and me even watering it half the flowers were dead. Would not recommend read more

I ordered two bouquets today for my mom and mother-in-law for their birthdays The website had the price mark as $10 dollars + Shipping I received a call from the shop saying there was a mistake on my orders when it was clearly marked on the website for $10 dollars the person transfer me to some man I'm guessing he is the manager this person started saying that I was wrong and that he didn't understand why I order it, he started talking no sense when I remained very calm and he basically hang up saying he was not going to argue with me. I was willing to pay the right amount I wasn't asking for anything else but that shows how bad costumer service they have, please take your business elsewhere. read more

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In June of 2019 after my mother died, a friend sent me THE most beautiful floral arrangement I have ever received. It was from Perro's and I was beyond impressed. I'm old enough to have received flowers many many times in my life and I was blown away by the beauty of this particular arrangement. The picture does not do it justice, but it will give you a basic idea of what I received. I was again reminded of this beautiful floral arrangement today because for the first time since moving to this area, I have a need to order flowers. I immediately knew I would be ordering from Perro's and I found the picture I took of the arrangement. read more

Perro's Flowers - Beautiful arrangement I received in June of 2019 - Florists Near Me - Worcester, Massachusetts

Customer service definitely needs improvement. Flowers are nice, but honestly not a lot of variety to choose from when looking for certain style. They only had the 1 cylinder vase to choose from. And when I called the woman was rude and seemed like she had better things to do than answer a couple questions. read more

I went to Perro's to order a heart shaped bouquet for my mother's viewing and it was beautiful. Im glad it came out better than I could've imagined, it's all thanks to the wonderful and attentive staff they have. Thanks to Bri for helping me out, I really do appreciate the attention to detail!!! read more

Used Perro's for my loved ones funeral. Spent $600.00 in flowers. When I arrived at my loved ones wake, I was greeted with FAKE, yes fake flowers in all the arrangements and did not even remotely resemble the pictures on the website. There were zero roses in arrangements, including one arrangement that was supposed to contain all roses that cost $275.00. When I called to express my disapproval and concern, owner is never present and the female "designer" is rude, unapologetic and highly insensitive to their pathetic presentation of floral arrangements for my loved ones passing. If I could put zero stars I would read more

OH MY GOSH..... after a mix up, Perros went OVER THE TOP to make it right. I can't say enough about how friendly they were reaching out to me wanting to 'make it right'. They certainly did. They will be 'my' florist from here on in! read more

Hands down the best customer service I've ever received. I needed to send a birthday gift of a Peace Lily plant the very next day. I had the good fortune to speak with Katie - who took my problem and made them her own with a calm determination to make it happen. Every wall in the way - Katie sprinted over each and every one like a seasoned athlete. The Peace Lily was delivered to a very Happy Birthday young lady with rave reviews on how beautiful the plant was. Thank you, Katie! You're my go-to florist. PS: Perro's charges less than other florist and the Peace Lily was magnificent. read more

The owner, staff and his family put so much care into this top notch floral shop. Florals here are innovative, flowers are crisp, diverse and creatively designed. EVERY delivery I've received, picked up or ordered for someone has been fantastic !Getting an order in early during holiday seasons and requesting designers choice has it's perks as well Perros Florist is hands down the go to shop in Central Massachusetts for all occasions floral Thank you Rod and Perros team! read more

I needed sympathy flowers for my fathers funeral. Money was no object and I did not care about the charge.yet, it was money wasted. The bouquets on the website looked gorgeous and elegant. This was not the case in person. I was very embarrassed by the standing sprays. They looked cheap and nothing like they were on the website. They were half dead flowers. I will never order or rely on Perro's flowers or recommend them to anyone. I am truly disappointed and feel I have come short on my fathers funeral. read more

Perro's Flowers - Sad looking embarrassing half dead standing spray of flowers. I had 2 of them. - Florists Near Me - Worcester, Massachusetts

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The flowers were absolutely beautiful for my brother's funeral. Rod was so very kind and helpful!! Thank you for always providing the best service and most beautiful floral arrangements! read more

Perro's Florist is down right the best in the city! Their flowers are absolutely beautiful and they lasted for a solid 2 weeks. The staff is very friendly and helpful especially having to pick arrangements out when a family member passes away. Basically, I left it up to them for the most perfect arrangement! Rod even made one for me for my dad (who passed away) and I was able to put a picture of all the grandkids in the middle of the arrangement. From the customer service to the friendly face of the delivery driver was an absolute 5 star ! Thankyou. read more

Highly recommend this flower shop , I purchased Memorial flowers May 2021 the service day was last minute moved to another day and I had to call the flowershop to inform them about the date changed, As anyone can imagine I was stressed out but the guy I spoke with sorry do not recall his name atvthe moment was very helpful and kind put my worries to rest and changed the delivery date with no hesitation, Not only was the process easy and simple the flower arrangement was beautiful! my first time buying flowers here and I must say the service I received was excellent and the arrangement was beautiful just like the picture I saw on line. One very happy customer. Thank you! read more

Order my wedding flowers here and was all excited that they said the could do them like the picture I showed them. My bouquet was half dead and nothing like the picture...my wedding flowers ruined I've ordered and seen other beautiful flowers from perros before, so it's very disappointing that my wedding flowers weren't nice enough for my special day. I called a few times and received no call back. I believe I'm entitled a refund, but I can't seem to talk to anyone in charge. Let alone some lady named Wanda who works there has no idea what's going on it how to answer the phone. read more

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Ordered some flowers over the phone for my mother in law for Mother's Day and it was so easy! Since she lived in Worcester they were going to deliver it on Mother's Day. They have a cute selection of flowers on their website and the lady on the phone was really nice and patient. Sooo far so good. Just waiting for her to receive them then I'll make an update. If it's wonderful like it is so far I'm going to use this place every year. I hope she likes the flowers bc they made it so easy for us. I'm glad I found this business on yelp. I read a lot of reviews before picking this place. Update did not look like the photos at all! Wasted money for a half ass bouquet ! read more

Perro's Flowers - What was on the website - Florists Near Me - Worcester, Massachusetts

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What a great experience. I wish I had taken a picture. I called up for my Uncle's funeral and I had a very specific design in mind. I sent them a picture and the woman told me it would be no problem. When she asked me what I wanted to spend and I told her $80-$100 she replied "oh we can make a nice one for that". I can not even tell you how amazing this place is.I walked around the Funeral Home three times looking before I realized that the most beautiful arrangement that was on the front table for display was the one I sent! My aunt kept telling me how gorgeous it was and at the graveside it was placed at his head. I called 3 times to thank the Floral Designer but I kept missing her:( I figured this is the next best thing! Thank you Perro's for an incredible job! read more

I have health issues and I am in the hospital I needed roses delivered to my wife for a first year anniversary they took my money and I had no problem with that because I thought my wife was going to work her work ended up having a water main pipe break so she didn't have to go in I called let them know my situation it's 10 minutes away from my wife's work they said sorry we don't deliver in West Boylston I explained to them over and over again it's my first year and I'm in the hospital right now I can't be there with her they had no heart no consideration and did not care whatsoever I've never heard of even talk to anybody it's cold is the woman that I talk to on the phone I am going to do what I can to make this business the worst place ever they ruined my first year anniversary not even able to give me my money right back right away but the coldest people I've ever talked to so now I hope that I can do whatever damage I can with my mouth to their company and there's a bunch of other people that were standing including my doctors and they are going to write something also this is from the UMass memorial hospital you should have at least bend a little for people in need but because you didn't know people are going to have a lot to say thank you so much for ruining what I thought would be somewhat special first year anniversary for me and my wife especially when I walked into your store with my wife and you seem such nice caring people but you couldn't bend to drive 10 extra minutes out of your way considering the situation that I'm in thank you for that really I hope you feel good about yourself because like I said I'm going to leave comments after comments and I'm going to have everybody and their mother know what you've done and how you reacted to my situation sincerely ruined first anniversary read more

Ordered heart arrangement for my brother's funeral and when I walked in I was never so embarrassed. It was a $200 display that was not worth a nickel. It was all one color; no distinguishing. Flowers were smooched, yellowish and it was the smallest arrangement on display. Rodney, the owner, would not even call me back after two messages! DO NOT USE THESE PEOPLE.. trust me! Heartbroken read more