#polaris Do you hold your dealers to a standard? #Mikespeetzen
Please help me share the unethical actions of #Perkinstire&Polaris #billyperkins #MississippiMuscle
BEWARE! Stay away! Perkins Tire & Polaris and Polaris Inc. Does subpar work and will not take responsibility of any damage caused by their shop. See timeline below. #polarisrzr #perkinstire #billyperkins #polaris #MikeSpeetzen
Listed below is the events timeline, a certificated mechanic proved proof engine failure was due to a loss of oil, which you acknowledged.
On July 7, 2022, Dropped off the Razor Highlifter 1000 for full service.
On July 21, 2022, Picked up Razor Highlifter 1000 from the shop.
On April 15, 2023, Friends and I rode the Razor at 5651 Natchez Hwy Wilmer, AL 36587, for approximately an hour. During this ride, we began smelling oil; the engine was immediately turned off, and I inspected under the Razor to determine the issue. At this time, I noticed the oil plug was missing.
On April 17, 2023, I called Perkins Tire and Polaris to inform them of the issue, and they requested I bring the Razor in for review.
On April 28, 2023, I was told oil was put back in the engine, and the oil plug was torqued. (which is expected in routine maintenance) So I picked up the Razor and took it home.
On June 23, 2023, I rode the Razor for approximately an hour. Lights started appearing on the dash; the Razor was turned off and was towed back to the house from the field.
On June 26, 2023, I contacted Perkins Tire and Polaris, and he advised me to bring it back to check it out. When the dealer had the Razor at their shop, Brian called me and told me the bike was making a noise, and they did not have a mechanic on staff. He gave me the number of a mechanic in Lucedale to contact.
On July 3, 2023, I went to the dealership. They would not jump off the bike to drive it out; instead, they stated the battery was dead and did not have a jump box. The Razor was pushed on the trailer. I then went to Autozone to purchase a new battery and started the Razor. The engine was making a horrible noise.
On July 4, 2023, I took the Razor to Brandon with B&L motorsports and spoke to Brandon. I started the engine, and he immediately replied turn it off; the machine is locking up.
On July 5, 2023, I called Billy at Perkins Tire, and Polaris explained everything that had occurred, and he told me that he needed to inspect the motor to ensure it was due to loss of oil. Contacted Brandon and authorized him to release the Razor to Perkins Tire and Polaris.
On July 17, 2023, Billy called and stated there was dirt inside the engine on top of the piston and requested I come to view the motor.
On July 21, 2023, I arrived at 3:15 pm to see Billy; we noted loose dirt in the engine piston during our review. I turned the oil filter on its side and opened it to view the filter condition and contents. At this time, found the filter to be full of metals. I examined the air intake system from the air filter to the intake valves and found no evidence of dirt. The system was clean. I showed Billy, and he stated well, I do not know how it got in there, but it did. However, as you can see, the dirt build up on the outside of the engine is the same dirt on top of the position. The engine was disassembled before cleaning the surface, which caused the loose dirt to fall into the cylinder on top of the piston. Once again, I requested you, Billy Perkins, make me whole for your shop's mistake. To which you replied, well, if the court finds me at fault, I will get my insurance to pay.
On July 22, 2023, I met with a mechanic, Quintin; he disassembled the bottom half of the engine containing the rod bearings and crankshaft main bearing. During his investigations, he determined the dirt in the cylinder was from disassembly and found metal shaving in the oil pan from the main crank bearings and the piston rod bearings. His diagnosis was that the failure of bearings was due to oil loss, causing oil pressure loss. There was no evidence of dirt in the bottom of the engine, nor did the dirt on top of the piston have any carbon that would be normal from combustion in the engine, which would also indicate the dirt fell in during disassembly.
On July 26, 2023 Owner stated that he would not cover any damages. read more