i have been going to ronnie and his brothers shop for a little over a year. we found them by chance…read morewhen my friend's cars engine failed and the tow truck brought her here. i was there waiting to pick her up and i got to talking to ronnie and found out an oil change is only $23!!!!! it takes a bit longer than the quick service places, but ronnie and his teams customer service make it all worth it i am in sales and drive 30,000 miles a year, so my car needs frequent work, especially since i bought a used car. he has put on new front breaks, new tires, numerous oil changes, and a bunch of other work i don't know by name (lol) and it was all quality work! i couldn't recommend them enough. they work quickly and genuinely care about your customer service experience

Best car repair place I've been to. After dumping a couple grand into my car and still having…read moreissues, they fixed everything affordable, quickly and transparently. For my main concern with my battery they even ran diagnostics twice to make sure everything was good. As someone who worked in the car parts industry for a bit, I was very pleased when they told me what brands they were using and the price points. Top notch service, I see why they are a trusted Parma staple. They have a new customer

Thank you so much to Jojo's mechanic for helping me take this off you guys are the best !!read more

Excellent service. Fast efficient and great prices. Will recommend to all. Upfront with pricing. No…read moreup selling Staff very professional.

Update: Gilbert reached out to me personally to offer a…read morerepair credit. I upped my rating to four stars only because I think he's a really good guy and I'm not trying to ruin his business with a bad review. I still don't think I'll be returning, the last few encounters have been awkward and I'd rather just move on. But I do appreciate that the owner was willing to reach out to me personally. Just be wary of other employees and do your research on part pricing. ---------------------------- Pretty bummed about my recent experiences here. I used to only deal with Gilbert, and he was amazing. Always made me feel comfortable, was very upfront about what I needed and didn't need in order to save me money. I sent everyone to this garage when they asked for recommendations. In the last year and a half or so, I've been dealing with a different younger employee. HeI've needed a lot more work done the older my car gets. I felt pressured to make unnecessary repairs in my car (even got text messages a month after telling him I couldn't afford any extra repairs, they insisted on fixing my struts). I was quoted $1200 for a recent job but had to pay $1400. That never happened with Gilbert. After that, a few days after getting my car back I had a steering issue. Felt suspicious because he had explicitly told me I might have a steering issue in the future but I had over a year before I needed to worry about it. I took the car back, and was quoted $300. I brought a knowledgeable friend with me who called him out on the repair being their fault and also on the quoted price being outrageous. We found the part for $30. My friend repaired it in a half hour. I miss Gilbert and have lost faith in this shop. Unfortunately don't think I'll be returning.

I got my struts, rear sway bar, and spark plugs. I've been coming here for years now. They always…read moredo good work and if there's any issues they're more than happy to resolve them. Josh and his team are great. They're my go to mechanics especially if you're trying to save money and time.

This is going to be a long review so you can get the entire story. I have been going to Pallens…read moreAutomotive for probably 25 years or more, I ran an automotive parts store and serviced the Pallens shop and even his one son Michael worked for me. I have two vehicles, my 2012 Chevy Silverado 4x4 and my wife's 2013 Ford escape AWD. My wife's car had a check engine light and a low tire pressure light come on the dash. I've told Tom, Steven, Victor and all of the other mechanics to never put cheap or one year warranty parts on any of my vehicles and from day one I've never complained about a repair bill. Now after calling and telling Steven that the code was 051, a crank case pressure sensor. Steven called and told me to bring the car into the shop Friday at 9:30am and he'll check it out. Now every time I deal with Steven he tells me that he'll check it out and call me but that never happens and we're without a car for two to three days and when I call he tells me oh I gotta check this or I gotta check that when in reality he's blowing smoke up my butt. Well the truth came out that Friday. When my wife dropped off her car she asked when can I pick up my car, now remember Steven told me 9:30am, well it was 8:30am. My wife was to told she could pick up her car at 4:00pm. I picked up my wife at her job in Elyria at 3:55pm and drove straight to Pallens and I'm sitting in the parking lot waiting. Finally she comes out and I asked what's going on and she tells me that the young mechanic just ran out to the parking lot and pulled her car into the garage and changed the sensor. She paid the bill and we leave, driving home on broadway my wife calls me and and says that the check engine light and tire pressure light is still on. I told her to turn around and go back. She's told that Steven will get the sensor from the Ford dealership and she asked about the tire pressure sensor and was told she has to make an appointment even though they stock those sensors. This proved to me that Steven was peeing on my foot and trying to tell me that it's raining. You cannot believe anything Steven tells you. When a man's words ring empty (Stay away) I've had repair bills of $2000 sometimes more and I never complained about any one of them but when you show me that patronizing, your business means nothing that I take my money and spend it elsewhere. Thank you Stephen you save me some money you can blow smoke up somebody else else's you'll never do it to me again.

I have been taking my car to Pallen's for well over 15 years now. They have always done an…read moreexcellent job and are very fair. They don't try to gouge you. They go out of their way to accommodate their customers and provide excellent service.

Always excellent service and great results…read more I have never had a single problem at Tom's. We take variety of cars; old, new. They always are helpful. It is easy to get appointment generally between couple days to a week. Once you are a loyal customer; if you have any emergency they are willing to work with your schedule. They are close on Mondays! Reasonably prices for a quality maintenance! I personally don't trust anyone else with our vehicles but Tom's!

Toms has always been honest and helpful to me: including storing my car when an uninsured driver…read morehit it- and I had nowhere to keep it while I sorted things out. Great, caring, honest people.

My sons car was in and out of the Lincoln dealer over and over. Always a new problem. Miss…read morediagnosed and shoddy work! One time with these guys at Parma, and it's right! Thanks for the Honest, Good work! Brian Brian's Auto Repair, Inc Sarasota, Florida

Had my 2016 Silverado (41.000 miles) transmission replaced here and they were great…read more Good price repaired in a timely manner. Pete and his folks are very good.

Transmission Engine Pros exceeded all my expectations! From doing thorough research to discussing…read morethe details with Todd and scheduling service for my truck, it was evident that they prioritized outstanding communication and top-notch workmanship. I recently had a thorough transmission overhaul, and the results were impeccable. I truly appreciated the respectful treatment towards my vehicle and the high level of professionalism and expertise displayed by the auto and transmission specialists, Nick and Sal. It's clear that Transmission Engine Pros is the ultimate destination for any auto repair or diagnostic needs. A huge thank you to the team for a fantastic experience and for getting my truck back on the road in great shape!

I was having issues with my engine stalling out, so I brought my vehicle to Transmission & Engine…read morePros in Parma for diagnosis and repair. Nick and his team quickly and accurately diagnosed the problem and fixed it right away. This is an excellent shop with great service. I highly recommend them to anyone dealing with engine or transmission problems!

Sarah and Denzil were great. Took care of my 11 year old car immediately. It runs better than…read moreever.

Good service, good customer service, knowledgeable people. Reasonable priced. Feel like I got my…read moremoneys worth for what I asked for, they completed an inspection and gave me a list of stuff I should get done. They didn't push me to get it done though. Overall great experience, will absolutely be back for the things they recommended.