Sunny listened to exactly what we needed and was so helpful. He gets 5 stars from us!read more

In December we bought a dishwasher and hired Electronic Express to install it. They came and…read moreinstalled it incorrectly and we had to have them come out again. They did install it correctly the second time but in the process they damaged our tile floor. The worker apologized and said that it would be taken care of however that has not happened. My wife called them shortly after and they said they they were aware of it and we took that as a promise of coming action to resolve the issue. After not being able to get in touch with anyone on the matter I reported them to the BBB. They then lied and said that the tile was broken before they came out. They are not only reckless in their work but dishonest. I am not sure what it would cost to replace the tile they broke, but their unwillingness to take responsibility for damage they caused is an unacceptable business practice.

Quality service. Herbert was on time, honest and customer focused. Extremely fair prices. We will…read morerecommend this business to our friends.

I would highly recommend HS Electronics. Our 60" Samsung was having issues, we could not turn it…read moreon with the remote, only by unplugging it, and then using the toggle, which wasn't always consistent. Mr. Sanderlin came out, ran a diagnostic, and found the small board on the backneeded to be replaced. He was prompt, thorough, and very reasonably priced. He ordered the part and was back two days later to repair. He will always be my first call. Thank you, Mr. Sanderlin.

Called on a Friday morning, no answer so left a message. Never heard back from them.read more

From the owner: Mike's Electronics continues to provide Bowling Green KY and surrounding counties with fine TV and…read moreelectronics repair. For over 25 years now our knowledgeable and friendly staff has been repairing, servicing, and installing television, electronics for the Warren County region and surrounding counties. Mike's Electronics offers expert, professional In-Home service and repair on all makes and models of TV's. We are your trusted source for all of your Television, VCR and DVD repair needs.

Thank you so very much Cricket for your patience and kindness in the store today. My husband and I…read moreand our 2 kids went in there at 11am today and left at 3:08. They were so kind even though our boys were a handful. We were able to get everything fixed and we left the store happy and surprised that they didn't kick us out and they gave us really good deals. Thank you to everyone at Cricket especially the woman who was working there on the receipt it says her name is Chelsea F. She waited on us for hours and she didn't give up until we left the store satisfied and everything completed.

Do not go to this place. Neither staff nor the manager seem to know anything about their own store…read more. I went in Thursday to get an iPhone after my current phone took a bath and was misquoted a price on an iPhone SE by both the associate and the manager. I was told it was $199 by both . I walked around and selected an otter box . Then the phone rang up for $350. I was told by the store manager that I must have misunderstood the price. I told him that I had worked across the street in the Walmart connection center for a year in cell phone retail so I didn't misunderstand anything and that I didn't appreciate him trying to gaslight me. I was asked to leave the store without a device . I feel as if this man did not treat me like a human being. Then I left a review on the Facebook page that was deleted within 8 hours. Lol @ him though because I had saved a screenshot which I reposted asking why my prior review was removed. I wouldn't go back to this location after being treated this way.

This place has been around for close to 20 years, yet I am just finding out about them due to…read more'professional circumstances.' I have probably driven by this building numerous times and never even considered it more than some type of building that wasn't open to the public. This is probably due to the bare-bones advertising on the side of the building. Yet, this business that has outlasted similar shops such as Radioshack, is open to the public and does quite a bit of business with other local companies, as well. Now you can buy routers and things of that nature, just as you could at Best Buy. Yet, this company fills in a niche that some people overlook, the people that are completing technical projects, needing those small, random parts that those companies overlook. Now you could probably get it from Amazon, but if you aren't wanting to wait a few days - I would definitely check it out.

This is for the delivery dept, they were terrible installed my dishwasher with only 1 screw now I…read morehave a crack in my countertop, they installed my refrigerator freezer door handle upside down and stripped 1 screw head so I can't fix it now, also only cleaned up the big stuff they left trash sawdust and packing material customer service won't return my phone calls to get this settled I would give no stars if I could

I bought a Samsung fridge roughly 3 years ago and bought the extended warranty , serviced by…read moreAlliance Warranty. Don't remember much about the sale, but I thought it was a good deal at that time. The Ice maker stopped working within 3 years of sale, and I contacted Alliance through their website. Within a day or so they got back to me and had their service man at my house within 1-2 days after that. They sent me a text when he was on his way, and he showed up on time, was very courteous, and diagnosed this as a bad ice maker, which he ordered. Within 2-3 days the part came to me, and by the next day, they installed it. Granted, this was not too complicated a fix but Alliance is a great company to deal with, and I would buy their warranty any time! Thanks very much for the fast, courteous, and great service from Alliance. Job well done!

They did not speak when we came in. The first question when looking at computers was is it going…read moreto be financed. Did not provide any help with picking out a computer. Never ever shopping their again.

It would take a long time to say everything that occured so I'll just stick to the bigger things…read more 1st they have a policy that if you spend over 100 dollars cash on anything you will not recieve your money for a minimum of 14 days period. Of course you wouldn't know that as they know for a fact if they posted that specific info at their registers then they would quickly become the one business in america that people would refuse to spend cash at. They work on commissions and at their Gallatin location the store manager trains them on being worse than any car salesman you've ever met. It must be that way because once you meet the guy he does the same exact things and acts the same as his employee's. They will say ANYTHING to get you to buy something sometimes not even saying anything as one of their employees added a product at the register when I was in the process of making a very, very large purchase of a new computer over 2000 dollars. He explained it by showing me the product and saying "if you install this you will get 40% off the price of it". What he didn't tell me was that he charged me 100$ for the product and did not tell me so I had thought by his statement IF I installed the product AND bought it (online like you literally do with 90% of this type of item) I would get a huge discount). The manager had no clue as to why after I found out the employee "slipped in" the other product I didn't know that I was buying why I would bring everything back........... Where I grew up once you know for a fact someone lied to your face (really committed fraud) you don't do any business with them at all period because you can't trust them! I literally, literally had to explain that to the store manager 3 times because (here comes the teaching his staff to be lying salesmen part) acted as if he totally did not understand what I meant the three times I had said your employee flat out lied to me just to get me to buy the product. He kept trying to jump past that specific action that led us to the return and he kept asking things instead like "so it didn't perform as you wanted or it didn't this or that" (he was trying to go down that specific road to put everything on the product that I purchased if it was faulty or not and NOT that it was his teaching his employee's to say anything and do anything just to make a profit and allowing them to use the tactics that they do to sell products as they do. Imagine literally telling someone that their employee "sold" you something without your knowledge and that he flat out lied to your face repeatedly about the actual main purchase you were buying and after three times each time he looks you in the face and says "I don't understand was there something wrong with the product"? That is exactly what happened no somewhat or sort of but EXACTLY how it happened. To make it worse the employee in the parking lot got my phone number directly after buying the computer whe he brought it out he wanted to buy MY old computer (which is totally against their company policy and I know that because he told me to my face "I'm not supposed to do this but I been looking for a bigger tower case" and you tell the store manager that including that this employee has my personal number in his phone right now and he can go look just to prove he's a liar only for the manager to blow me off insinuating I was just saying things at that point due to being mad. So calling me a liar. That's why I know the manager is telling them to do these things, he won't even go check a phone for proof of deception. Everything was a deflection then they had to "check" to make sure it still worked (totally get that) but after like 45 minutes in a totally empty store it became the manager trying to make me stand there as long as possible just to get me the maddest. He had literally 1 page to fill out all of which equated out to be less than a half a paragraph which (while at this point he was finally back at the counter) I stood there for an additional 20 minutes waiting on that one page to be completed. Oh you have no idea I could go on for a minute and then if that wasn't enough the district manager refuses to call anyone back (read the other reviews) because again these people have knowledge that their employees do slimy things and they let them and it's all good to them. No accountability, as long as they keep selling they don't care how they do it. All I can say is thankfully I can hold my temper but I guarantee just by the way the manager doesn't know any better when to stop pushing and as crazy as people are today I'm glad that I don't work there because it's only a matter of time when he will pull that with someone who doesn't deal with things like normal people. I've was in the military for over 10 years and have been in active zones. I was so upset I was literally shaking not from anger but just from stress you have no idea. Do yourself a favor even if you have to pay more it's worth it to go somewhere else!

Mike installed new speakers and amps in my 2023 ford 150 four door truck…read more Excellent sound professionally installed It rocks Thanks Mike

Had to get my screen my phone replaced. They were able to get a new one the next day and by that…read moreafternoon had my phone back. Great service and communication. Highly recommend

This place restored my faith in excellence in customer service and commitment to going the extra…read moresteps to get the job done. My 82 year mother in-law suffered a malfunction of her Motorola smart phone that did not allow her to get her contacts, pictures, and emails. We tried to get it back, however failed even with google suggestions on how to address the issue. We jumped into the car and we arrived at their location located off Gallatin Pike across from Publix. Zack and other employees dove into the issue and after a couple of days of trying to gain access. With a collaborated effort they were successful in fixing her Motorola junk phone and transferring all the data to a new I phone. The team worked tirelessly and with great dedication to solve the issue. Great job guys as you saved a lovely ladies cherished memories and contacts! Thank you guys and you have a forever customer moving forward.

Do not waste your money on the extended warranty for the Roomba j5+. My husband bought it and was…read morenot told the warranty only covers a single repair -- a major red flag. When I tried to use the warranty, Best Buy denied the claim because the Roomba's camera malfunctioned and it ran over dog feces. Their policy excludes coverage for malfunctions caused by contact with human or animal urine or feces. The vacuum returned to its dock but then displayed a right-wheel error and would not operate. I cleaned it as thoroughly as possible without submerging it and brought it in for service, but they still refused coverage. After being told it wasn't covered, I replaced the wheel module myself and it didn't fix the problem, so the contamination likely damaged internal electronics. I was embarrassed to admit what happened but I was honest because I feared more damage. My $700 Roomba is now unusable -- the worst value I've experienced. We will not be buying from Best Buy again.

Three months. Four delivery dates. Three days off work. Zero accountability…read more I ordered Café appliances from Best Buy on November 29, 2025. After repeated confirmations, unexplained cancellations, and a complete no-show delivery on February 9, 2026 (with no call, text, or email), Best Buy still could not tell me where my paid-for microwave was--or when it would arrive. Supervisors provided conflicting information, refused escalation, and continued to promise inventory that clearly did not exist. I canceled the order on February 9, purchased the same appliance from Home Depot the same day, and had it delivered on February 11--without issue. I didn't want apologies or gift cards. I wanted honesty, respect for my time, and delivery of what I paid for. Do better, Best Buy.