I've been going to Southwest for over 30 years and love everyone in the practice. I won't go…read moreanywhere else for my PCP

On December 9, 2021 My 86 year old mother, who is a patient of Dr. Gosai, asked me to meet her at…read morethe Dr.'s Office for her appointment, she had arrived with her attendant, the reason my mother asked me to meet her, was because on other Office visits the Staff would discuss her Medical condition with the attendants even though her Medical Records state that only her Children had her permission to discuss her medical condition. While I sat in the waiting room, a Office person came out and started to discuss my mother with her attendant I spoke up and said that she was not authorized to discuss my mother with her, she said by who's authority and I said if you checked the record you are aware that only my mothers children are permitted to discuss her with you, and you are violating my mother's HIIPA rights by discussing her with the attendant, then the Office worker said that I could not stay in the Office, so I went out and sat in the hall the attendant came with me. Today, I received a letter a letter from Dr. Gosai and Ghandi that I am not permitted in any of the Medical Facilities, because I violated their Office Procedure to protect themselves and others from COVID19. I called to speak with the Office Manager who refused to come to the phone, I let them know that this is a form of Harassment against me because I did not violate or infect their Office area, this is not the first time that their Office has spoken to individuals about my mother Health condition without her permission, that were not needed for making medical decisions that were necessary. This Office Staff is unprofessional and I am my mothers only child who is close enough to her to be her immediate contact, as a result of this if they ever have to communicate with me for her medical need it will not be possible.

Rude, dismissive, and unprofessional. I asked for a restroom key while waiting after transporting a…read morepatient to the building, and Dr. Dave cut me off, refused, and told me to leave. Zero respect. Zero professionalism. If there's a policy about restroom access, fine. But the way Dr. Dave handled a simple request was unnecessarily rude and unprofessional. I was polite, explained I was transporting a patient and needed a restroom key, and he interrupted and told me to leave and "go somewhere else." Completely unacceptable behavior in a medical setting. Today's interaction showed me exactly what kind of attitude this office operates with: impatient, dismissive, and rude. A basic request was met with hostility. I wouldn't recommend dealing with Dr. Dave if you expect courtesy or professionalism. NEMT providers: be aware this office may treat you like you don't belong there, even when you're supporting their patients. I was spoken to rudely and told to leave over a simple restroom key request. The restroom key policy in this building is poorly handled, and Dr. Dave's office made it worse. Instead of a professional response, I was interrupted and spoken to rudely. If this is how they treat people in the waiting area, I can't imagine how they treat people who ask questions.

I've been here a few times with my kids before. I was impressed. It is a good location with good…read moreparking and the place was very clean. The staff was welcoming and the wait was not very long. Dr. Dave was thorough and accurate. The nurses and staff know what they are doing and did not have a problem explaining the procedures and did not mind tolerating a family with a sense of humor. I am not really sure what make I can say other than I hope I don't need to take my kids or myself back again, but if Any of us did need an allergist or immunologist, I would definitely go back and recommend this office.