I got excellent service at the 21st St (Long Island City) Pep Boys for my older car on two occasions recently. The first was installing a tire and the second was more comprehensive work. On both occasions, Rey K. was the customer service rep. He communicated everything about the repairs up front and offered a fair price. The work was done efficiently and expertly using high-quality parts. I think it helps if you take advantage of their computerized system and order your repairs on the website, then call ahead in the morning to make sure they have the parts, before you go there. I've had only good experiences at Pep Boys. read more

I left my car at Pep Boys for a simple oil change and was told it would take about 1 to 1.5 hours. I came back after 2 hours, and my car was still sitting in the exact same spot it hadn't even been moved. Before leaving, I specifically told Rey that it was very important for my car to be ready on time because I had a flight to Europe to catch. Unfortunately, that didn't seem to matter. If you're considering using this location, I highly recommend reading the reviews first. I didn't want to waste my time writing a review, but after this experience and seeing that I'm not the only customer complaining about the same issue I felt people should know what to expect. Very disappointing experience and poor respect for customers' time. read more

I took my car to the pep boys at 2633 East Tremont avenue in the Bronx yesterday to buy four tires for my car. I was told it would take 2 hours and this was after taking off time from work. Literally 5 hours later I discovered that my car was done on my own because I saw it out back - no one told me anything. It was hardly anyone of them than myself in the waiting room all this time and I heard loud shouting and arguing going on in the repair bays so I have no idea about the mechanics or their mindset. Frankly I have zero trust it was done correctly or that the tires were ever even balanced the way that they were supposed to be. I'm going on a very long drive up to New Hampshire and back this week and when I called their complaint line was told that someone would get back to me in 48 hours - but I need to have this actually addressed so I can have the tires that another location removed and balanced and put on properly by Monday morning. No promises are being made to me that this will be done in time or how that leaves me if I am driving long distances on tires not properly installed or that they will take any responsibility for shortened tire lifespan. I'm extremely dissatisfied. read more

Came here and dropped off my rental car for a tire. Just 1 tire. On top of taking 4 plus hours to get approval from the rental company, they took another 2 plus hours just to change the damn tire. Never in all my life I seen a tire company treat changing a tire like a heart operation. Take your money elsewhere. Stay far away from this place!! Slow as hell and no sense of urgency. read more

CUSTOMERS BE AWARE!!!!! This place will do everything they can to get away with work they never completed or try to upsell you on other services you don't necessarily need! read more

Pepboys of Queens Village is trash. The manager on duty is rude and condescending to the workers and the customers, when she is in the building. If not, she can be found in the parking lot taking her personal calls. Why can't I request a particular mechanic who has worked on my car for years? read more

sent an email complaint..no response..dealing directly with management nothing!!!.I took my car in for an oil change on Sat 02/08..the lift fuse apparently blew out...it is now Monday and I'm told it may be repaired by Tues 2/11!!!!!..This is BS..the manager does not call you to follow up..I have to keep calling!!. The inconvenience and money I have lost as a result is insurmountable!!!!..How does Pep Boys fix this??????..worst fn experience and will definitely not recommend!!!!!! read more

I had a repair done at one Pep Boys location, which failed to resolve the issue. A second repair at another location repeated the same unsuccessful procedure, compounding the problem. Despite multiple emails and a frustrating phone call with corporate--where it was clear no one reviewed my service records--my car remains in disrepair. Since October 10, 2024, Pep Boys has failed to provide a resolution or even acknowledge my concerns. Their warranty period has now lapsed, and I've lost hope of being compensated for their repeated errors. I am considering legal action and will also share my experience widely across social media to inform others about Pep Boys' negligence and lack of customer service. read more

if you want to wait 3-4 hours for a -30 minute oil change. come here. if you want to get skipped in line by the slow special ed workers come to this location 21st worst place to change oil you will be here all day for worst service and get skipped in line cars that got here after me were served first how does that work read more

Totally unsatisfactory the way they treat their customers. The mission statement on the wall went out the window. I was waiting to pay my bill for my NY State Inspection, put my cap on the middle counter so I can take off my jacket (mind you I'm at the left counter waiting for Chris, the manager to get off the phone so I can pay my bill) and Brandon at the counter immediately said "Get your hat off my counter and had a nasty attitude toward me, the customer even though he wasn't handling my transaction as Chris the manager was. But as a manager, aren't you supposed to speak up when your staff is rude to a customer? Chris didn't say beans! Last year when I brought my car in for a headlight change, after driving home I found out that the headlight still didn't work after paying $30.00 and had to bring it back.I will never use Pep Boys again as they are inept and lack common courtesy! read more

I have been taking my cars to PEP Boys LIC for over 16 years. And if you can find me a better experience anywhere else I still would not listen. They are my car doctor period. Just ask for Chris the manager, Branden the tattoo man and Denise the mechanic, love them all. Trust them like family read more

Pep Boys - I would do anything for them - Auto Repair Near Me - City, New York

Mansfield/Ontario Ohio Scam I took my Subaru Forester there for new tires and a battery last Saturday. I was quoted a little over $1000 on the phone for both but when I got there, Anthony told me that price was only for the tires. I should not have ignored this red flag, but I did and I allowed them to take the car to put tires on it and they told me it would be done in about an hour. After an hour and a half I received a phone call saying that they just started working on my car and that four of the lug nuts were cross threaded, and they wanted hundreds of dollars to fix the studs. The last people that serviced my car was the Subaru dealership and I've never had any issues there before, so I was fairly confident that Subaru had not crossed threaded. I went back to Pep Boys and to stop the service on my car and I told them I was no longer interested in the new tires. I've had family members have issues with services at Pep Boys, but never tires. I was worried that they were now doing the same thing they had done to my Family member. My family member previously took a vehicle to Pep Boys for service and was told their turbo was cracked and it would be thousands of dollars to fix, but when they took it to another mechanic, there was nothing wrong with the turbo. I also had another family member that took the car there for service and Pep Boys said there was several things wrong with it and my family member ended up paying hundreds of dollars and later found out that the parts Pep Boys replaced were not the parts that needed repair. But like I said, I've never had any issues getting tires, but I realize now that Pep Boys scams people. After the technician, Anthony, put the wheels back on my car I asked him to confirm exactly how many lug nuts were cross threaded, and on which wheel. He said there were two cross threaded on the drivers front and one cross threaded on each rear. I took my car to Buttons today, they're great by the way, and he was found that I now have seven cross threaded lug nuts. I believe Pep Boys cross threaded the first four lug nuts to get additional hundreds of dollars on my service. However, I do have proof that they cross threaded at least three additional. I have the technician, Anthony, from Pep Boys in Mansfield Ohio on camera saying only four were cross threaded so he crossed right at minimum and additional three. read more

When I requested an appointment I was stating that my engine light was on and I required and engine diagnostic test booked the appointment for Sunday morning when I arrived I was told sorry the engine diagnostic technician is not in today I made the trip over there for nothing there was no apology or anything just we can rebook you never had a problem there before but not a good way to do business read more

I attempted to return a core today that I purchased end of May. Had gone away for a bit and the previous store manager said I can bring it in whenever to get the refund. When I came in the sale rep who I believe was named sal told me I would have to come.back when another manager is present during the weekday. Something nearly impossible for me to do. He inquired with kevin the general manager on duty who also stated there was a time limit for me to return it and he was sure it's past due. I expressed my frustration and stated I cannot come back with this thing I didn't understand why I couldn't be reimbursed as I was told. He stated they don't know how to do it and the manager who charged me for the core no longer works there. I asked for the corporate number to which I was told "I don't know what it is." I needed this to file a formal complaint. Your staff should not only know how to perform this basic task. But also definitely know the number to your corporate store so that general complaints can be filed. Total lack of professionalism. Furthermore, I was so upset I left the battery there and said my time back and forth isn't worth it. Dug out the corporate number and called the leadership team. Looking forward to a resolution for my issue and telling others absolutely do NOT come here. read more

The short: If you don't know about cars, I would not bring your car here; this is one of those shops that will try to trick you into getting things you don't need. Whether it's malicious or due to incompetence, the end result is you will most likely be overcharged. The Long: Brought my car in bc it did not start, they diagnosed my issue as the starter + ground wire + and battery, and then recommended spark plugs as well. Quoted around 1600 initially, when I hesitated they said they could just do the necessary work to replace the starter battery and ground wire for 1200. My usual mechanic who was out of town knows my car and promised me I only needed a new battery. I had them replace just the battery - they tried to tell me there's no guarantee my car would start. Charged me 360; 260 for the battery and 100 to give me an incorrect and overcharged diagnosis. My car starts without an issue with just a new battery. read more

Great service for both my state inspection, and a free tire rotation to boot. I will consider them for new tires when that becomes necessary

Online appointments, courteous staff, great service. Never had a bad experience, happy regular customer read more

Waited an insane amount of time to have tires replaced. The agent tried to sell multiple other services to me. I also had trouble getting a price before they began work. i was not treated well in this process. I will not use this franchise again. read more

I had a nail in my tire so I bought 2 new tires to have the tire w/ nail replaced. I wanted to have the 2 best tires put in the back and 2 new tires to go on the front. After 3 hours of my car being at the shop I got a call that my car was ready so I went to pick it up. After I paid and was given the keys the same tire with the nail was still on my car and was flat... $200 and 4 hours later my car is just as bad as it was when I dropped it off ?? Lol it's a joke! After waiting 40 minutes in the shop the problem was resolved but when the guy pulled my car out of the garage he almost hit me with it... It gets better! I got a call from CHRIS who was calling in response to the complaint I submitted about this issue. He was arguing with me about what happened.... Not how you run a business especially since there's so many shops around here. If I want to worry about my car not being fixed I would just go to one of these sketchy shops on 21st read more

I have been to this location for 3 years, it was a scam. Please avoid. My car kept having more problems every year I went back. I spent thousands of dollars every time for inspection. They told me my brake was broken because last year someone else at Pep Boys did something wrong to the brake and they had to re-do it again and I had to change two tires etc. I took it to a top Yelp rated Auto Shop in Astoria - completely different story - just need to switch a part of the brake, no problem with the tires. I would have had spent over $1k at Pep Boys but instead, it only cost me $120 for a very satisfactory service at a smaller good service auto repair shop. I won't mention their name because it would sound like advertising. I was a loyal, unsuspecting customer for years and got chased away. No wonder your Yelp rating is down in the yellows. (More specific on the brake - your associate told me the reason why my brake was not working was because someone else at Pep Boys used a poor quality material last year (not his responsibility because he was not there) and all he could do was to replace it with a better quality one (and more expensive). When I took it to another shop, they told me plain and simple, the brake rotor was not replaced. Boom! Fixed at a fraction of the cost.) read more

visited pepboys location 354 4th Ave in Brooklyn ny today and had a terrible experience.. i came in for an oil change Pennzoil platinum synthetic firstly, the oil change took over 2 hours.. they didn't seem busy at all but it happens the work ethic there was terrible based on my observations... then the mechanic stated they couldn't take the oil light off it took me two minutes to get it off when I got in my car so that told me right away my car is in the wrong hands they said I have a sensor problem which I knew wasn't true my car was recently at dealer for recall issues... i couldnt pay cash cause they had no change imagine if I didn't bring my card? ridiculous... seems like service everywhere stinks this day an age so I'm addressing it read more

Do not go here! We dropped off our truck for service(oil change and new break pads) and the only thing they were able to do was change the oil after 4 hours! They had the courtesy to call not to give us an update but to let us know that our head lights had to be replaced. We discovered that our head light bulb was DAMAGED in the process of them replacing it(see picture)!!!! Of course the mechanics played it off that it wasn't them! Also, the person at the front desk was very rude. They kept asking us who was going to pay for their services as if they were assuming we weren't. on top of all this no one was answering the phone or calling us back so we just showed up to pick up our vehicle right before they closed. Al they were able to accomplish was an oil change and a $200 head light BULB replacement BILL! I DO NOT RECOMEND GOING HERE!!! read more

Pep Boys - "REPLACED BULB" was actually damaged by them! - Auto Repair Near Me - City, New York

I like going to Pep Boys in general because everyone who I've ever had an encounter there has always been a professional. They always worked with me to make sure that what I am paying is fair. The last time I was there, they were able to use coupons that I didn't even know was available to bring down the price of the work that was being performed to a level that I can afford. Throughout the process, someone called me to provide status of how long something would take. If there was a delay, I was told that there is a possibility even though in the end, they were able to return my old Nissan Altima 2005 back to life at the original time they estimated. The important thing for me is that they were transparent and set my expectations. Matthew at the LIC location is great to work with. As far as the space is concerned, plenty of parking (albeit its located in a busy street). The waiting area is a good size and always clean. I believe coffee is free. The bathrooms are clean. I wouldn't necessarily recommend staying there to wait for your car if its going to take a significant amount of time. Like I mentioned, they communicate well, so you are better off going home if you can and wait for word on your repair. read more

I was visiting my daughter in Long Island City from out of town. We hit a pothole and the muffler dislodged from the bracket. I called and spoke with Angelo, who said the shop was closing within an hour at 7pm. Angelo and Chris put the car on the lift and provided a temporary fix for our situation until we could drive back home safely to get repairs done with the correct parts. Thanks guys! read more

I went for an inspection sticker and got nailed for $800.00 because they said there was a leak in my engine and I knew it wasn't true but I went ahead and said do the gasget job anyway thinking my regular mechanic which I had just seen a week prior to said everything was fine ? I asked them to check and fill the air conditioning with free-on and that wasn't done? Because the air conditioning didn't even turn on a little it was totally hot!! I was with my wife and took her to eat something and that was my big mistake? I told the guy at the front desk we would be gone for about an hour and a half? Next time whoever works on my 2012 Toyota I will be watching!!!MR read more

Pep Boys - My vehicle only had 53,599 miles go figure??? - Auto Repair Near Me - City, New York

Fast but not friendly. I've been here 3 times for either an oil change or an inspection or just to get something for my car. Each time didn't seem to be easier. First my inspection. They didn't want to do my inspection, telling me that my tint was too dark. I protested with them and they told me I needed to speak with the people that did my tint to confirm otherwise my car would fail inspection. So as I was driving to my tint spot, I just went somewhere else to get the inspection done. I did come back to do my oil change. They charged me an extra $15 from the last oil change I had with the claims that I needed to put full synthetic oil in my car. While I know full synthetic is better if it's not necessary, I don't want to pay the extra. The salesman told me if I opened a pep boys credit card I could save on my oil change... Guess I got another credit card! read more

Don't use this Pepboys location! They are sloppy with their work. They forgot to put that cap back on when replacing oil, and caused a major issue that could have damaged engine. They took no responsibility, and didn't even offer any kind if compensation or refund for the issue. Had to go to another Pepboys to have the damage repaired, the oil replaced, and the cap replaced. read more

Was meant to replace my tires because it bubbled and these shady ass guys didn't replace my tires. They used the same tires and inflated it. I'm going to dispute this. What assholes. I have receipts that I got charged 1.4k to replace my tires. Assholes read more

no stars none what so ever HUSBAND'S MADE AN APT FOR OUR SUBURBAN FOR AN OIL PAN GASKET TO BE REPLACED ON A TUESDAY ( SPOKE WITH ALEX) SAID I DONT HAVE AN APT thursday at 8am THE GUY AT THE COUNTER SENT ME TO THEYRE OTHER LOCATION 10MIN DOWN THE ROAD TO TELL ME I DONT HAVE AN APT I WAS AT THE RIGHT LOCATION FIRST. THEN I GO THEYRE AGAIN AND HE SAYS OH IM SRY. NOW ITS 855AM HE STARTS TO PUT ME IN THE COMPUTER AND ASK ME A FEMALE... " DO WE HAVE TO DROP THE DEFERENTIAL? " I SAID WHAT? I HAVE NO IDEA. Then starts to TELL ME HOW MUCH I SAID NO SIR ALEX TOLD MY HUSBAND'S ITS 450, not 950. Mean while the store manger is sitting next to the gentleman putting me in the computer says with an attitude just give her the price I don't feel like fighting with her. Wow I said to myself.. w.e I let go. So now I asked how long about and my husband told me 3 to 4 hrs. He said you'll have it back by 3. I said ok perfect now it's almost 5 I call the store and they say oh almost done we have 2 men working on it. They close at 7. So I said ok.. l leave at 6 get there and im watching the guy work on my car for a half hour on his phone laughing and talking while working on my vehicle.. well long story short I get home oil poring out on my pavers 4k worth of damages with I have in text with coaptate they will pay for along with 2k worth of rental fees and for them to tell me I blew the motor. No I didn't your man that did the job. No one answers in coaptate. I would never go here.. im going to news stations,dmv and lawyers. Since no one answers. wait now i have a claims adjuster that dose not comminute with me. NOW I HAVE BLOWN MOTOR AND THEY WILL NOT LET ME TAKE MY VECHILE OUT THE LOT UNTIL THERE 2nd diagnostic person looks at it! or it will be denied this has been going on since nov 9th now its dec1. as of now 3k worth of rentals 4.6k worth of paver damnages' and a blown motor and a claims rep dose not respond. i have pictures vedios to show. i will take this to suprm,e court if i have . read more

Writing this review for my boyfriend because even I'm irritated at the moronity of this place. 6 hours to fix a flat tire yesterday - 3.5 hours in the tech got the wrong part, another 2 hours for them to get the correct part and fix it. He left with the "low tire pressure" signal on - tech said it should come off in 30 mins. Well it didn't it. Today my boyfriend is there and the manager says he has techs working on two cars at once. HE WOULDN'T BE THERE IF YOU MORONS FIXED IT CORRECTLY THE FIRST TIME AROUND. No one should have to wait for poor service. If you did a job incorrectly then why should anyone wait 1-2 hours for service? Hire competent people. This place needs to burn to the ground and disappear. Terrible. read more

I took my car in for an oil change, state inspection and alignment. 1. No one asked me what type of oil to use. My car has never had synthetic oil nor does it require it. 2. All totaled this oil change cost me $118! Four months ago when the oil was last changed, it cost me $55 total at another service company. 3. I get a phone call that you need new brakes. Rotors and pads. Really? The brakes were fully serviced and rotors and pads were replaced in March of 2021. I KNOW that I have not driven over 15k miles since I had that done. Brakes are good for at least 25k miles or more. And if there is a problem, I would take it back to the person who did the repair, because either the parts or the workmanship were faulty. 4. They said I need a new battery. Its at 12.5 and its supposed to be at 13. Honestly? Battery going to die tomorrow? No? Then I dont want it. All I hear from the other end of the phone is "but but but". No is no. I will take it back to who did the repairs originally. "But but but....". No. Do what I authorized and thats it. 5. They did not fill the wiper solution container. Every other place I have had service done, this has always been a courtesy when having repairs done. Not at Pep Boys. They didn't even ask if I wanted it filled for the price of a gallon of fluid. 6. The store front/customer waiting area is terrible. What is up with the drop cloths hanging from the ceiling, blocking off all the floor space? Mismatched chairs. No TV or even muzak. No free wifi. No complimentary coffee or a vending machine. Nothing. Poorly lit. Totally depressing. 7. And the staff? They looked like they couldn't be bothered waiting on customers. All teens. Bored, spoiled teens. Noses glued to their phone screens. Nothing explained. Didnt know what the services were that they offered. Not at all pleasant. Bordering on rude. Would never go back, even if they did it for free AND paid me. read more

I had my oil changed here. BAD IDEA! I cost me $200 to have the engine washed and the quart of spilt oil off the intake. My air filter was dowsed in oil, and. The burning oil smell lasted weeks!! The don't care about our cars. Only BS up-sales. read more

Crooks! Never go here for anything. They sold me a battery that was faulty. Wouldn't replace or refund $259. THEN tried to sell me $300 of "repairs" that they said would fix the problem. Lies. Disgusting. This is what gives mechanics a bad name. My mechanic swapped out the battery and told me to take them to court if they won't refund. My mechanic on 46th St in Manhattan charged me $140 for a new battery that has solved the problem. My car runs with no problems. The Pep Boys battery sits unused. DO NOT TRUST THEM. I URGE YOU. I wasted days on this. They were the worst mechanic experience ever. read more

Been to this Pepboys place a few times!! The manager Derek was so helpful, and took the time to address all my needs!!!!! I've been to the one in Haskell NJ The one on Route 46 The one in Clifton NJ!!! And the service I got was not pleasant whatsoever! If you need work done!! Go to the one in LIC, they will take care of you, and make you feel very comfortable!! The assistant manager Dana!! She too was very helpful!!! I've been a Pepboys guy for a long time, and will no longer go to any other ones in the future, but I'll gladly return to this one!!! 5-star all the way!!!! read more

i made an appointment online for an oil change- 1.5 hours later i can see that nobody taken a look at the car so i ask what is taking so long. They tell me it will be done in 10 mins. Its now been 2 hours of waiting and its still not done. Its also not busy at all so i have no idea what is going on. Do not trust online appointments read more

Second time a get a wheel alignment and no print out , "we forgot " , "machine did not print " , all the excuses .... But they have not forgot to try and shove everything and the kitchen table to purchase . Bad service desk , bad mechanics , all a hoax , try some other place read more

Really helpful for anything, as small as filling air in tires and as much as changing tires and help with the engine.

What's there to know it's a mechanic shop most parts are in stock and the mechanics over charge

Took my car here a few days ago and told them the noise that the brakes were making. They proceeded to fix the front brakes and I foolishly trusted them. The noise was still there so I took it back and they said I needed to change the rear brakes, so I did. The noise is actually worse now and I can't help but thinking that the brakes were completely fine and never needed to be replaced. They did work great before and they work great now but that scraping noise is still there and even louder. They conned me and I'm a sucker, what can I say. read more

Worst place for customer service. Woman at check out duplicates my credit card receipt & kept herself after altercations. Already escalated issue w/ headquarters. 1st time pep boys and never again. read more