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    Penwell Insurance

    5.0 (1 review)
    Closed 9:00 am - 4:00 pm

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    Services - Penwell Insurance

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    5 months ago

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    Craig P.

    Thank you Jan! We will continue to do our best!

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    Ask the Community - Penwell Insurance

    Ed Southard - State Farm Insurance Agent - State Farm Agent

    Ed Southard - State Farm Insurance Agent

    (4 reviews)

    Great at collecting insurance premiums. Very kind to speak with, until you file a claim and then…read morethey turn their back on you. My mother has been with Ed Southard for 30+ years (probably 40+ years). I'm with State Farm as a result of her relationship with Ed Southard. In all those years, she had one single claim because State Farm was/is so good at making you feel bad about filing claims. Recently, a tree fell on my mothers roof and now that I'm responsible for her financially, I filed a claim. Her shingles are discontinued but due to a prior roof repair (because mom was guilted against filing a claim, just as State Farm tried to guilt me against filing this claim) she will now have a significant mis-matched roof. Pay attention to where State Farm spends their money... GREAT at spending marketing dollars, but horrible at taking care of their customers. On the phone with the agent assigned to the claim, she constantly spoke over me, was extremely passive aggressive including raising her voice to say "and don't you try to tell me there was wind damage or hail damage, i check that roof and it was FINE!". She even drove out to my mom's house and couldn't find it (because Google maps was wrong) and instead of asking for help, called me and said "I thought your contractor would come over and find me to take me to the house, but since they didn't I'm leaving." (which is documented in a voicemail) I called Ed Southard hoping they would ADVOCATE for a 40-year client and call the claims department asking for leniency, nope, "the policy is the policy, we can't do anything about it." What happened to customer service and just doing what is right... Dropping State Farm like a fly once this claim clears, both for my Mom and the 7-policies I hold individually. Finding someone LOCAL who actually cares about customers vs. the bottom line...

    an absolute fraud!!! He will add charges for things like parking! Dishonest. Just look at the…read moreeyes.

    Penwell Insurance - homeinsurance - Updated May 2026

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