Absolutely fantastic customer service - right from the very first phone calls with Chloe backwards and forwards to ask about a few things prior to visit and then at check in we were helped with our bags by David the Assistant Manager who was so nice and helpful, nothing was too much trouble he took everything in his stride - even extremely heavy luggage. They helped in finding us a beautiful room for our girly Netflix and Spa weekend away, we stayed in room 241 and it was gorgeous !!!!
We then needed a fridge in our room for the snacks we'd brought with us so one of the housekeeping ladies told us it was absolutely no trouble at all and she'd just get us one and was very personable in her chat with us which was lovely.
Every single member of staff are an absolute credit to Penventon, every single one was polite and always greeting us in passing, warm and friendly most importantly they all looked really happy to be in work which was really nice and definitely sets the vibe of Penventon.
My friend and I both had treatments in the Spa by Hannah and having travelled to many spas across the world I feel confident in reviewing that she is a great therapist and clearly enjoys ensuring a high standard of service. I liked the room it also had a lovely vibe to it with a beautiful hand painted mural on the wall, Hannah made me feel comfortable about changing and not to be worried about that process which can sometimes be awkward. Hannah was very clear that she wanted the massage to be right for me and therefore if her pressure etc wasn't right she wanted me to tell her - which was refreshing so I wouldn't have felt uneasy if the pressure needed to change which it didn't - medium was medium - it was just right. The bed was warmed up with a pad underneath which was nice and it was a nice thought to be told to put my costume and robe on the radiator so when I put it back on it was all warmed up rather than getting a chill.
The decor was gorgeous and really unusual, quite gothic and luxurious..... and the hotel was spotlessly clean - and this is something that I note in the places I stay in - the places that most cleaners routinely miss ... weren't !
The bed was super comfy, I brought my own pillows and having looked at the pillows they were quite chunky and bulky so I imagine they wouldn't suit all ..... however I know without a shadow of a doubt if they weren't right for you then you could ask and get them changed, I think it'd be nice to get them looked at. It was great that everything had protectors on it.
Lovely fresh water bottle in our room with Cornish tea, coffee and hot chocolate - and a couple biscuits
The food was presented beautifully and the puddings were to die for thank you to our friendly waitress Sarah :-)
I noted that a few staff liked to openly talk about their historical knowledge of the hotel and it's owner including the beautiful little display cabinet that has lovely old bits of jewellery and trinkets that you can buy from at good prices. I thought it was really nice that the staff knew and imparted this knowledge it led to a further unique boutique hotel style vibe.
We can't wait to stay again - thank you so much for making a really well needed break so perfect for us x read more
