1. Issues with Vendor Payments and Liens
Despite making timely and full payments to Pentavia Custom Homes, several subcontractors and vendors did not receive payment directly from the builder. This has resulted in significant delays in construction progress, including months-long slowdowns. Additionally, two vendors issued formal letters expressing their intent to place liens on my property for non-payment. These circumstances have caused considerable concern and inconvenience. Example, we paid sub via draw #26 11- 17-2025 and as of 2-16-2025 that sub has not been paid.
2. Missed Deadlines
The master schedule and move-in dates outlined in our contract have been changed four times. These delays are not attributable to weather or change orders that has been accounted for and are unreasonable given the clear timelines established in our agreement. Originally, completion was scheduled for September 2025, then moved to December 2025, February 11th, and most recently March 2026. Based on the remaining work, I am not optimistic about meeting even the latest target date. Appliances and design elements, purchased in 2022 and 2023, remain in storage. I have sent certified letters to the builder expressing my complaints and indicating my intent to pursue litigation if no progress is made.
3. Lack of Communication
According to our master schedule, I am supposed to have a site walk-through every two weeks and receive daily updates via their builder application tool. In reality, site visits occur infrequently, and daily updates are sporadic. The project manager (PM) has been placed in difficult situations, providing inaccurate information about vendor activity--often claiming vendors will be onsite when, in fact, payments to them have not been released.
4. Unresolved Construction Issues
Several items have been completed incorrectly, necessitating repairs. Many of these issues remain unresolved. The stonework, in particular, was substandard. Although some corrections have been made, not all problems have been addressed. The BBQ build must be demolished and restarted, as the plans called for multiple appliances that were not accounted for.
5. Attempts to Resolve
I have made numerous attempts to resolve these issues directly with Pentavia Custom Homes, including phone calls, emails, meetings, and certified notifications. Most recently, I requested to pay vendor directly as to not slow progrss. Despite these efforts, the builder has failed to follow through on promises and deadlines. Each commitment has given me hope, but none have been met.
6. Due Diligence and Additional Concerns
Prior to signing the contract in 2022, I conducted due diligence to ensure Pentavia Custom Homes was reputable, especially given the size and scope of this multi-million dollar project. At the time, there was no indication of financial instability. However, I have since learned from subcontractors that other homeowners are experiencing similar difficulties with Pentavia, with many expressing frustration. I hope the owner steps up and resolves so I can revise this review. read more