Rarely in business do we encounter such an unprofessional service, a 2 days job ? and a week later our computer was returned by an office worker, the service to extract data and supply a report never done, the owner hasnt even got the guts to return a phone call or email ourselves,, this has cost us a lot of money and time. FOR SUCH A PROFESSIONAL IT COMPANY THEY DONT EVEN HAVE THE CORRECT BUSINESS ADDRESS ON THEIR WEBSITE. One star really is one to many. NAME AND ADDRESS SUPPLIED. read more

I have known team Pentagon for quite some time now in different areas. I have utilised Pentagon for their knowledge of IT systems for home computing and networking requirements. Finding the best but cost-effective solutions for my needs. Also, liaison where required with network providers, taking some of the confusion out of facilitating what I need from IT solutions. Pentagon were also key to the installation of my home security solutions. I have supported Pentagon with their support for local historic sites in Newcastle and Gateshead including input for Dunston Staiths. 2020 has been a difficult year for many, and the importance of community has come to the fore in so many walks of life. Pentagon have been able to help several initiatives in the North East, to help secure futures of historic sites and to enable community engagement. Soon I anticipate new house move and have selected Pentagon to supply and install a bespoke home security and IT solution using latest technology with remote and onsite connectivity." read more

2020 was a challenging year for us all. Our knowledge of IT, or lack of it, and how we could use it effectively to support those we couldn't physically see, was tested. Based in Manchester with my shielding mother near Liverpool my personal concerns, and those of the rest of my family being geographically spread across the UK, felt like a lengthy list. Thankfully Pentagon came up with answers to all our queries, and quite frankly "then some", when it came to providing us with solutions to support our shielding mother. Advice on a suitable replacement PC, following a remote diagnosis of "irreparable failure" of the original unit, meant we also now had access to the Cloud so the sharing files, and photographs, helped us all stay in touch. Pentagon staff also gave me advice on suitable smart home devices that could be accessed remotely giving us all confidence that whilst alone and vulnerable we knew she was safe whilst shielding. A recommendation for a new ISP also meant a faster & more stable broadband connection for video calling helping to prevent that feeling of isolation and mental anguish at being locked down alone as video calls replaced telephone calls thereby enabling family quizzes and calls from multiple households to help her wellbeing. The team at Pentagon succeeded, during a difficult year, in ensuring that a shielding vulnerable elderly relative was able to communicate with their family & friends on multiple platforms incl. smart home devices and social media channels...what better demonstration is there of Pentagon's staffs commitment and dedication to customer service. 2021 has seen us enter another national lockdown so if you are struggling with finding solutions to help you get the most from your existing IT equipment I can only encourage you to reach out to Pentagon and then sit back whilst they guide you through what can be a minefield of options. To Pentagon staff I say, keep safe and well and thank you for all you did for me and my family near and far during 2020 read more

Simply the best exceptional service, very knowledgeable, explains how it will all work in a friendly no nonsense very professional manner. Solutions always offered to suit the customer, genuine quality service. Out of hours support without out of hours fees. I wouldn't go anywhere else now and highly recommend. My Emails through their message exchange and the support service is amazing, i never knew emails could achieve so much. read more

Cannot recommend Pentagon Computer Solutions highly enough. Ray is professional, knowledgeable, approachable and really likes to understand his clients so the right support and solutions can be put in place. Ray is very generous with his time, which often means working late nights and weekends to keep clients downtime to a minimum. IT is not my thing and Ray has been very patient, supportive and explains processes needed to suit in an easy to understand way. Very cost effective, very flexible to suit each client. Pentagon Messaging Solutions are a great service, as is the online backup solutions and cloud based working. So pleased to have been introduced to Pentagon Computer Solutions their support is worth every penny! Thank you Ray so pleased to tell people you guys provide my IT support. read more