2020 was a challenging year for us all.
Our knowledge of IT, or lack of it, and how we could use it effectively to support those we couldn't physically see, was tested.
Based in Manchester with my shielding mother near Liverpool my personal concerns, and those of the rest of my family being geographically spread across the UK, felt like a lengthy list.
Thankfully Pentagon came up with answers to all our queries, and quite frankly "then some", when it came to providing us with solutions to support our shielding mother.
Advice on a suitable replacement PC, following a remote diagnosis of "irreparable failure" of the original unit, meant we also now had access to the Cloud so the sharing files, and photographs, helped us all stay in touch.
Pentagon staff also gave me advice on suitable smart home devices that could be accessed remotely giving us all confidence that whilst alone and vulnerable we knew she was safe whilst shielding.
A recommendation for a new ISP also meant a faster & more stable broadband connection for video calling helping to prevent that feeling of isolation and mental anguish at being locked down alone as video calls replaced telephone calls thereby enabling family quizzes and calls from multiple households to help her wellbeing.
The team at Pentagon succeeded, during a difficult year, in ensuring that a shielding vulnerable elderly relative was able to communicate with their family & friends on multiple platforms incl. smart home devices and social media channels...what better demonstration is there of Pentagon's staffs commitment and dedication to customer service.
2021 has seen us enter another national lockdown so if you are struggling with finding solutions to help you get the most from your existing IT equipment I can only encourage you to reach out to Pentagon and then sit back whilst they guide you through what can be a minefield of options.
To Pentagon staff I say, keep safe and well and thank you for all you did for me and my family near and far during 2020 read more
