I had placed an online order via Penn Hill's website for my best friend's wedding for a large bouquet of flowers. I recieved a confirmation with the subject Penn Hill Flowers Order Confirmation which confirmed that my order was recieved by http://pennhillflorists.co.uk as well as telling me that to contact them if there were any queries and was signed by Penn Hill. On the day of the delivery I called up to see all was OK and was stunned to be told that this was actually an Interflora Courier delivery and the order was not with Penn Hill at all. In short, I had a long and confiused conversation with a florist whose details were plastered all over a confirmation sent to me but yet were cleaning their hands of any responsibility for it. I told them that I was at a loss as to who I turned to in that case and they gave me Interflora's detail and then unhelpfully launched into letting me know that in future it would be better to ring up with an arrangement on their website and ordered via a phone. A little bizarre given they have a on-line ordering facility on their website. Besides, I was furious at the palaver I had already been put through and had no intention of ever placing an order with them again. I also had better things to do then listen to an advert for them as it was the day of my best friend's wedding and I was her maid of honour Seeing as I have no idea where I am to leave a review of the quality of the flowers I will also have to leave it against the company that sent me the confirmation. As mentioned, I ordered a large version of the arrangement I liked on-line. I'd hate to see what the standard option was sorely disappointed with the quality for what I paid for it. It was a very important day and this element let it down very badly. I did advise both Interflora and Penn Hill that it is very unhelpful (and entirely useless) to have incorrect information sent out to customers. I have no idea what the quality of Penn Hill's flowers are nor will I ever as I had apparently never placed an order with them yet have confirmation from thier organisation that I had. Perhaps they are best used by going into the shop or phone orders and stay well clear of their on-line ordering option as it is a phantom of some sort. read more