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Penn Cove Financial

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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13 years ago

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Creative Money

Creative Money

(55 reviews)

Downtown

I had a terrible experience, paid an incredibly high price for a lot of disorganization, confusion…read moreincluding plain old math errors -- like the numbers literally weren't calculated correctly -- resulting in apologies, blaming their mistakes on lack of focus due to the death of their pet.

I reached out to Creative Money in 2016 for my first financial planning session as an adult. At the…read moretime I was in a new job as a contractor and really needed help with planning. Mindy was great, walked me through a plan and i was headed off to the races. I'm not sure I really understood it, but I rolled with it as best as I could. Fast forward a handful of years later and I wanted to revisit my plan. A lot changed from job to income and I needed something new after selling some real estate. The 2nd experience wasn't quite the same for a number of perspectives. What hit me the hardest was hearing what was said about my situation behind the scenes after my first consultation with Mindy. The planner (Sam) actally said outloud they didn't believe I could make something happen with the previous plan. Guess what, I did do something. Now I'm in need of another plan after an unexpected windfall, but don't trust the experience won't be the same. The other part I don't get is why it was suggested to open a brokerage account (which I did based on the plan) when playing the stock market is not something I do or comfortable with. Anything having to do with stocks and the market scares me and I'm very uncomfortable on any financial site outside of a bank. Nothing makes sense and vocabulary is vague. I expressed my discomfort in this area and needed a lot of hand holding to execute moving funds and opening a brokerage account. I still don't understand this one, but I did it based on a recommendation. Now I am sittiing with a brokerage account and it's doing nothing because the thought of it just paralyzes me. While the set it and forget it method is great concept in theory, it's only as good as the plan and the clients ability realistically execute. Although the 2nd plan was a great idea to retire at 62, it had zero reality of lifes unexpected changes. Good Luck!

Peoples Bank

Peoples Bank

(3 reviews)

I don't usually review a bank. But clearly this bank in…read moregeneral cannot manage themselves let alone a credit card system. They farm it out to Elan Financial. I had highly unusual login issues on a regular basis with a new card at a new bank that I recently had a loan with. Thought I should keep giving them my business. They have real people doing real people bad service filled with excuses like that manager is not in or she is on the way to another branch and not available. They are trying to manage a small bank network with busy chiefs and not so capable braves to use an old phrase. Nice people but poooooor results and ultimately no help. Stephanie the district manager could only agree with my criticism in code knowing that her employer has its head up its orifice! No results still so I threatened to close my credit card account with customer service immediately! They did me a favor as I don't owe them much and it's perhaps the worst banking App ever! I was hoping to transition my banking over to Peoples from my bigger banks but not now fie sure!

I used to get exceptional customer service at this branch but no so much anymore. I have had an…read moreonline banking problem and I even brought in my own computer to get it corrected. I am to contact IT myself and do what they want. You know what, I don't want to! I told you I do not know what a SNAP SHOT IS! Here is my solution....I opened an account at another institution and pay bills from there. Oh yes...to speak to the branch manager to ask about a retirement investment for an IRA rollover...even though he is there(on the phone), I have to make an appointment. I am here NOW...I have money now! I am just not that important a customer!

Penn Cove Financial - financialadvising - Updated May 2026

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