Our teenage sons car was stolen from our driveway on October 2nd. He didnt have insurance yet, as it was not ready for the road yet. He had an appointment scheduled for inspection the following day. He was called at 4:42 pm on October 4th by OPP stating that his car had been found in Owen Sound and they told him that it will be towed to Penn Automotive. Our son immediately called us and we told him under no circumstances is it to go to Penn because they have been known to be dishonest business people and gauging inoccent consumers when they are most vulnerable. He tried to call back with these instructions, and to tell them that he has CAA but was unsuccessful. I immediately called OPP myself repeatedly at 4:50-5:00 pm and could not get through. I then called Penn Automotive directly and was very clear in telling them that they are not to pick up his car. My husband also called and told them the same. We had been given 2- other quotes for $150.00+tax up to $200.00. Plus we have CAA. so he would not have had to pay a thing, had they called the closest tow company in Owen Sound instead of calling one that was 45 km return trip. I called Penn Automotive at 8:am the following morning and asked for my sons invoice to be emailed to me so I could pay it. I knew that we had to get the car out of there as soon as possible before they tacked on more daily impound fees. That is why their yard is so full of cars! The bills are so high, that some people just simply walk away and leave their cars. Their bill is worth more than their car. They never sent me the invoice I asked for. I emailed twice, called twice. I then contacted my son at work and he went there directly to pay this bill so they would release his car to be towed back home by another company.The bill was 1070.00. They reduced it! read more