08.23.25 Tidal…read moreHealth isn't a place anyone wants to go unless they have to, but during a visit out of town for my mom's birthday, I ended up there after a sudden attack of extreme stomach pain. It felt like I was being stabbed, and it only got worse as we were out at dinner. By the time I arrived at the ER, I was doubled over, screaming in pain. The waiting room had a handful of people with minor complaints--sniffles, scratches--yet I was in obvious, excruciating distress. A nurse quickly came out took me in the back, drew blood, and tried to find me a bed, but explained the hospital was full. I was sent back to the waiting area, still screaming in pain, in front of my wife and mother who had never seen me like that. Honestly, I think hospitals should have a better system to separate true emergencies from non-urgent cases. Many people misuse the ER to skip the wait or even just for food and shelter, which slows down care for patients in real need. Eventually, after tests, a doctor confirmed I had a kidney stone and was going to be admitted. Another urologist came in right away, explained my options, and helped manage my pain. However, a frustrating moment followed: someone from registration said I was only being "monitored," not admitted, even though two doctors had already told me I was being admitted. That difference matters for insurance coverage, and it felt more about money than patient care. Once I got to a room, things turned around. My nurse, JT/JD?, was outstanding--he made sure I stayed ahead of the pain, worked with the doctors to get the right medication combination, and truly cared about my comfort. On Sunday, I had a stent placed to help pass the stone. Afterward, the doctor gave me the choice to stay or go home. When I decided to leave, the process was unbelievably quick--my wife arrived, and within 5 minutes I was signed out and discharged. The only major disappointment was the CT scan room. It was shockingly dirty--filthy floors, debris on the machine--and honestly, if I hadn't been in such severe pain, I would have refused to be scanned there. That level of cleanliness was unacceptable and left me very concerned about infection risk. Overall, despite some serious frustrations with the ER system, admission process, and CT scan cleanliness, the doctors and nurses themselves were excellent. They provided quality care, compassion, and efficiency once they found out what was wrong and I was admitted, and now I understand why my dad always wanted to come here when dealing with his heart and cancer he felt comfortable here.

From the lack of bedside manner and unprofessional staff to another persons information and photos…read moreof there amputated limb after surgery being put into my MyChart! Yes.. you read that correctly! Someone's amputated images were put in my MyChart! So how do I know that my information isn't being put into someone else's MyChart!? Yeah, NO THANK YOU! I'll go elsewhere!

Buyer Beware- nearly 4 years ago- my 64 year husband had an almost overnight decrease in energy…read morelevel, swelling in legs along with noticeable issues with struggle to breath- he went to see Steven Mears, CRNP with tidal health- Steven Mears essentially told him "your just getting old"- we got him in to see a doctor who really listens and 6 months later John Hopkins hospital diagnosed him with a very rare autoimmune disorder- the empirical data will tell you if your not diagnosed correctly with this disease and treated- you'll be dead within a year- his journey continues thanks to John Hopkins medical team. WHY doesn't tidal health send surveys to family members? rather then just patients who usually still feel too bad after tidal health stay to answer survey? Why has no one from tidal health admin team reached out to me for feedback despite several attempts by me and others to contact them? Interesting the discrepancy in tidal health "patient reviews" and reviews outside of tidal health? Where is the transparency in advising?

2.8.2022 Here waiting on a room ( over 4 hours and 30 mins, hungry, loosing patience have these…read morepeople forgotten we are here?!? Approximately (9) hours hungry and still waiting on a room. STILL IN THIS ( ER ) OVER 17 Hours waiting on a room --this is ridiculous!! Hungry and Angry isn't a good mix and trying to have patience--you kidding me!

1/16/25, Once again feeling extremely sick ( congestion, nasal drip, cough ) . The Express Care…read moreStandard remains the same--I was swiftly called ( waiting no more than 10 minutes ), diagnosed and spoke to the Doctor. He explained and sent my prescription over to pharmacy. Best of care at Express Care...Thanks!

The wait time was long you got very minimal care the staff is OK but had an x-ray done was told…read morenothing was broken. Then tape the toes together. Thanks that helped with the pain. went to a doctor at POA and guess what it was broken.

Almost a year ago I fractured my femur. Encompass staff were wonderful, caring professionals…read more PT, OT, doctors, nurses, kitchen staff and para-professionals all made my stay comfortable and spurred me on to a complete recovery. You will get excellent care!

Had to stay here for a few days after a head-on collision, and a week-long hospital stay. The OT…read moreand PT people were very nice and provided some helpful tips and procedures for being able to return home and be as independent as possible with your injuries. Some of the people who work here are super cheesy and they are annoying when you are not feeling your best. I was one of the youngest patients here, and some of the CNA's seem to think you might be able to do more than you are supposed to do with your injuries because you "look" healthy and young. The food was ok, and they have a nice service that will enable your family to enjoy lunch or dinner with you for $3.00. My two main complaints are that the entire hospital is extremely warm and uncomfortable, especially when you have to wear a cast or a brace on your torso. This makes it difficult to eat, sleep, rest, or even think. Another serious problem is that when you call for assistance, you may be waiting for 10 minutes to a half hour!! After using the call button, I resorted to calling the hospital on my cell phone from their web page so that I could get some assistance. When you need help to even get to the bathroom, this can be extremely frustrating. While they may be helping someone else who may need more assistance than you at the time, it would be wonderful for there to be several aids available so that patients are not waiting forever for help!

It's now called Urgent Care which isn't updated on Apple Maps but oh well. Very clean clinic with…read moreprofessional and friendly staff. Was seen quickly and taken care of very well. Overall was a good experience and I recommend coming here.

This place takes your money and does nothing please beware and stay away.They have changed to tidal…read morehealth urgent care when you see this sign stay away.They are only out to steal your money not get your health back in order.

Amazing facility and the Best of Orthopedic care. I seen Doctor Trauger and without question the…read morefinest and articulate Doctor this 30 year Retired Corpsman has ever been around. Bar None He is that great. This facility is the epitome of Professionalism

I sat in the waiting room over 2 hours on March 25 waiting for my 2 week post op for my total knee…read morereplacement. By the time I saw the doctor, my knee was so swollen that I could barely bend it and I was in pain. I was told by the doctor that the front desk messed up and didn't put my chart in the right place when I checked in. This is UNACCEPTABLE treatment. You may have a couple of the best surgeons in the area but your front desk staff SUCKS. I'll go across the bridge to get the rest of my surgeries.

Dr Panni is very good with the littles and also more driven to offer advice on homeopathic or…read morenatural remedies quicker than writing an RX. He is very informative and straight to the point. We love him!

This place has really fallen apart Over the past couple of years. Seems like turn over rate is…read morehigh, always a different face when we go. Don't trust the doctors there anymore. They are rude and don't listen to anything you try to say. Have transferred out of this practice because of these reasons.