Friendly service. Trust worthy from the get go. I don't feel uncomfortable leaving him with my gold watch for a battery change. 30 minutes service. What more do you ask for. read more

He put a new movement in my favorite wall clock for a very good price I highly recommend there service

He's not really in the clock repair business these days as he told me he has an eight month backlog, does not accept any further repair work, and has no waiting list. He is not sure that even after eight months he will be accepting further work. He had no recommendation for another place that could assist me. So at least for 2026, if you need a clock repaired, this is not the place to look for help. read more

I brought an antique clock for service and was first given a run-around involving ordering parts online myself and then making an extra trip back to this shop. The owner then told me he was unwilling to repair the clock at this time. I told him I'm happy to wait the 6-8 months that he quoted me, but he then declined my request to be placed on a waiting list. So I asked if there is anyone else he recommends in this community and he declined to provide any other names, saying no one but him could perform the service. A rather unsatisfactory experience. Can anyone here recommend a resources for servicing an old clock? read more

When in San Mateo, definitely the place for all watch related service and repair. I found him helpful, kind, and very very fast. I live in the East Bay, and happened to stop in because I was visiting my mom - delighted that he was so knowledgable and helpful. Head and shoulders above the options I have here in the East Bay that I've tried!! read more

I have a feeling this place is one of those money laundering places. The guy claims to be an expert, yet he doesn't know how to remove half-links from a watch strap??? read more

Keith was very kind & helpful I recommend going to his shop. It's also interesting to see a lot of beautiful clocks in the shop

I stopped by with a clock I thought needed repair but the owner, was extremely knowledgeable and helpful. He took out the old battery that I was unable to do, put in a battery and told me it was working just fine. I should have offered to pay him something but he smiled and thanked me for coming in to the shop. This guy is truly amazing and is great at doing his job. Thank you so much! read more

Peninsula Clock Shop - This is the clock I thought was not working? It just needed a new battery. - Watches Near Me - San Mateo, California

I was greeted warmly, Within 3 to 4 minutes, Extremely knowledgeable person, Discussed openly the needs of my Swiss watch and the options related to cost, And the time to get it repaired, I left it for repair and received a phone call to let me know it was done, It was done earlier than expected. How could anyone not rate this service a 5 read more

Had to get my Timex watch battery replaced. The guy inside was very nice and polite. I did call him in advance too and he picked up the phone promptly and gave direction. Was very clear about the time it would take (30 minutes) since another customer had a watch that needed fixing before me. It was very on time and overall, a pleasant experience. Will recommend. read more

Sadly, you don't see many establishments such as this these days. A clock shop, stocked full with time pieces of all types. Antique, modern, to Felix The Cat. Some had animated faces.... where the physical face of the clock slowly separates, then slowly turns then comes back together as if it were somehow alive. They have the old 1960's style alarm clocks with the little hammer. As well as clocks that are much much older. I have always wanted a Cuckoo-clock I still do! They have them here. They also have the very elegant Grandfather Clocks of different sizes. Just gazing at one you feel like you have been transported back in time. There is wall to wall history here. The proprietor was very helpful. and does not try to sell you anything... he ask what type of clock are you looking for...then shows you samples. Yes they will change your watch battery here. Nice place.... read more

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The owner provided friendly and professional service with descent price on replacing watch battery.

Keith was helpful, changed 2 watch batteries (about $27 each) and fixed a watch bracelet, no charge. $27 may be too high, I don't know, everything is inflation these days. Later, asked if he would repair an old automatic watch (runs but needs cleaning/service). Keith turned me down, said he's too busy. Otherwise I'd give 5 stars. I feel bad, he needs help but not many watch craftsmen around now. read more

Peninsula Clock Shop - Aforementioned watch. - Watches Near Me - San Mateo, California

He was really cool and replaced my watch band for free! I was happy because last time I was there he was in a bad mood.

Great clock shop! A local gem, and San Mateo staple. Support local business while you can.

I brought in a decorative wall clock for repair. It was fixed within a day and they replaced it with a German-made mechanism. I appreciate they put a sticker on the back of the clock stating the date of repair and one-year warranty. Keith was helpful, knowledgeable and friendly. There's a small parking lot just off of El Camino on 24th Ave. read more

Called to find out about bringing a mantle clock in for repair. They are 8months behind and are not taking anything new for repair. Very disappointing as there are not many places to get clocks repaired. read more

I needed to replace watch batteries after never wearing watches during the pandemic. He let me know the price and the wait time right up front. Twenty minutes of browsing at Goodwill was just perfect. Both watches are working great. Super friendly and fast--thank you! read more

Came in here on Saturday at 4:30 to get a watch battery changed, the guy said they had the battery and could do it, but since they close at 5, I would have to either leave it for them or come back on Tuesday. Meanwhile, it seemed like the other guy working there was giving another customer a tour of all the cool cuckoo clocks. Found another jewelry store (Henry's Jewelry in Millbrae) that was open on Sunday and replaced the battery for $8 in literally 5 minutes. It's clear from this experience and previous reviews that the Peninsula Clock Shop guys just didn't want to be bothered. Don't worry guys, won't be back. read more

I had cause to go visit Keith this morning for one of my two watches. He was friendly, efficient and very helpful. I highly recommend his shop. Keith was kind enough to give me information on taking care of my Seiko mechanical watch. He advised me to go online and purchase a watch winder box. I had never heard of that device but it will help keep my watch running without having to wind it when I have changed watches for a day or two. Many thanks, Keith!! read more

Right after I left the shop I was going to come on here and slam these guys with a one-star review and a nasty message. But then a voice from deep within awakened and slapped me across the face. I decided to collect my thoughts overnight. A night turned into a week - and during that week my thoughts were shaped by an unexpected source. Oh ya, so here's what happened: I paid $10 for these guys to put the backing of my watch back on. That's it. That's the subject of this story in it's absolute, minimal form, no more, no less. The supporting context is that I had tried to replace the battery of my Mondaine (quartz) watch. I successfully took the back of the watch off, replaced the battery with an appropriate new one, and then failed to get the backing back on. At this point I had two options to get the watch backing on, get a specific tool available on amazon prime for ~$35, or bring it to a local shop. I opted for the latter. I had passed this store dozens of times driving down El Camino over the last three years or so, deriding that strip as a weird cornucopia of shit-hole storefronts. I needed them now and so I stuffed my watch and my hypocrisy into my pockets and motored down El Camino to the Peninsula Clock Shop. I walked in and was met promptly by the proprietor who looked at me like my very presence offended the analog nature of his shop. Like my digital lifestyle would melt his store into some real life Dali-esque tragedy. Can't a millenial wear a watch without an excuse? Anyway, I explained the service that I was hoping he would provide. And he obliged, but not before explaining it would cost "TEN DOLLARS". I repeated it, "TEN DOLLARS". I stared at him, and he stared at me, and I stared at him, and he stared at me. I was so close to getting this watch fixed, but it would eat up the entire margin I had saved by changing my own watch battery. And what about the principle of it? I mean, I whole heartedly expected him to do me solid, fix it for free, extend some goodwill so that I come back with a bigger project or service request and spend some real money at the shop. But then again, this is the place I passed in the car, gawking incredulously that the shop could still afford to operate in a high cost area like Silicon Valley. Maybe this is how they do it: by not offering any handouts - no free rides. I almost respect it. And that brings us to some basics of Pricing that they are doing right. My co-worker explained this week that two basic properties of a viable Pricing model: 1. The price for the customer has to be justified by the value of the service or product. 2. The price must also leave enough margin for the provider to keep doing it. It must be profitable. Selling high margin services is certainly one way to get there, and that's exactly what Peninsula Clock shop did. They caught me with my pants down, willing to pay $10 to put the backing of my watch back on. It's fair economics, I just happened to be on the losing side. Now whether that's profitable enough for them to stay in business, we'll just have to wait and find out... read more

I took our cuckoo clock in a couple of months ago and it needed a full rebuild. This was a diagnosis that was disappointing but not shocking since it had never been cleaned or serviced since my wife bought it about forty years ago when she traveled through Germany after HS graduation. Keith was clear that the expense was close to the value of the clock, however considering the history and emotional attachment it was a pretty easy decision. If you can be patient through the process, Keith and his tech will get it done and you'll have a functioning timepiece again. I'm giving four stars only because my experience lacked a little bit of follow up on their side but they ultimately did a great job and at their estimated price. read more

I have 3 cuckoo clocks I bought from this establishment over the past 40 years. I needed service 3 times before and asked the person how long it would take. His response was less than what I expected. I called on 6/9/23 and got this:. We are six months behind, sorry: have a nice day? WTH kind of an answer is this? I will never recommend this place to anyone. read more

Keith is great. He fixed two of my clocks quickly (same day) and was just so friendly and nice. Very clear communication!

Took my watch in a few months back and they did a great job. Replaced my watch battery and it has been ticking and tocking no problem

On time and courteous.Great place to get your watch batteries changed or buy some amazing clocks.

We have several antique clocks and a grandfather clock that has been painstakingly looked after by Keith for years. Keith is extremely knowledgeable about a variety of clocks from my French pendulum to our 1940's electric desk clock. I also rely on them to change my watch batteries after Nordstroms repair service took 6 weeks and resulted in my watch leaking and ultimately being destroyed internally. read more

The owner is so nice and diagnosed the problem with my clock and fixed it within minutes also recommending lithium batteries to extend its life. I would return here without hesitation. Great experience! read more

Cute little clock shop with a mix of wall clocks, cuckoo clocks, grandfather clocks, watches and pocket watches. I visited the shop to get a watch battery changed, which they did in 5 minutes and it was affordable. read more

Honest, truthful, affordable, and the best customer service! I have an older clock that fell off the wall and cracked. I brought it in to get a quote for repairs and because of the many moving and musical parts of this particular clock the amount of time and money to repair it would cost me more than purchasing an entire new clock. I appreciate the truthfulness and explanation of the repair process. They even had new ones in store to select from that look similar or even better then the one I own. My only clock/watch repair place I'll go. read more

We've taken two older clocks within the last two weeks to Peninsula Clock Shop for upgrades and repairs - and were very pleased with the service, experience and finished results we got on both clocks. The first clock took about a week for them to do but the second clock was done within an hour. Both times the service was courteous and professional. This will definitely be our go-to place for clock repairs and purchases. read more

General Impression: I simply do not trust the watchmaker enough to do business with him. If one were to use his services, I highly recommend researching basics of watchmaking and ask the watchmaker many questions about his knowledge of the watch/clock and his qualifications as a watchmaker. My Experience: I stopped by Peninsula Clock Shop to take a look at their selection of vintage pocket watches. They had a small selection of four watches, but I was particularly interested in a circa 1920's Waltham pocket watch. I asked the watchmaker for basic information on the watch, like what model and grade the movement was, how many jewels it had, if it had adjustments, and the date of the movement and possibly, if he knew, of the case. He could not answer these questions. The only thing he said was that it was old, 7 jewels, and that it had been completely serviced. I had to ask if he would remove the rear cover so that we could answer my questions by looking at the movement and looking up the serial number, and he proceeded to have issues trying to pry open the back with his fingernail only to eventually realize it had a screw-off closure. At this point, I told him no thank you and left. If a person who only has four pocket watches and who supposedly fully serviced them cannot answer basic information about the watch, whether from memory or from a written documentation, and if that person cannot immediately tell the difference between a threaded and a snap-off/hinged case, I will not trust his abilities as a watchmaker--certainly not with older mechanical watches. read more

There are some variety in the reviews here Let me share my motivation for my review 1) Quickness These guys are quick! I've had two watch batteries replaced here and both times it's been quick! 2) Accomplishment They accomplished the task. More than that, they cleaned my watches and set the right time. This shows me they care about me. They do their job, fix the battery and some. 3) Candy Selection They have candy for my kids. I can have a conversation, share my problem and the. Grab a candy for my kid. 4) Friendliness The gentleman working was very friendly. Now, are we best friends you may wonder? Nope. I didn't come here to make a new friend, I came to get my watch fixed. Overall they do their job, it's quick, free candy and friendly! read more

I was extremely disappointed by their service. I had a pretty simple wall clock that I wanted converted from plugin to battery powered. The man there took a look at me and I could tell before I even finished making my request that he was going to turn me away (even though it was not easy for me to get there with my little baby) He humored me by looking at the back of the clock for a couple seconds and then said "No, it'll be too hard to do". I left very disappointed. I put the clock up with the dangerous cord in my baby's room for a while before I decided to do it myself before he starts crawling and pulling on cords. So, happy to say, it was not "too hard to do" like he said. I went online and found a clock kit and hands that closely matched what was there before and did it myself and it took about an hour. I am no professional and had no experience and I was able to do it. This guy had no interest in saving my clock or being professional. read more

I don't know. I think that they ought to work on their communication/listening skills, particularly on the services side of the business. I came in and didn't feel like they listened to what I wanted, then when I returned to pick everything up - realized that they didn't hear what I wanted and had to show them one more time. Even then, it wasn't perfect - but good enough that I knew I could take it all the way later at home with my tool kit. So the low rating is for the total lack of active listening skills. In my experience, service shops that haven't this one attribute, usually are the ones to avoid. read more

Expensive, impersonal service. Free parking was a plus! Due to the lack of local clock repair establishments, I did have my clock repaired here. read more

I had my Howard mantle clock cleaned recently by a local man who had an impressive clock shop in Aptos but when it came back it wasn't seated correctly and I couldn't fit the key into the hole to wind it. He was expensive compared my previous clock guy, the great Russ Byers, who did it all right. Darn guy had the nerve to retire. I yelped clock repair on the Peninsula and found this clock shop. It cost a lot more than the others but I missed my clock. He was busy so kept it for a while. I was in San Mateo so I called on chance that it was ready and it was. He should have called me. But I was excited to get it. It was $350 and it had already been cleaned but, bottom line, it works, chimes, and has a good guarantee. The man I dealt with was a good educator; he took time to tell me how to wind, what to do, not to do, and even though I've had this clock for quite a long time, I learned some things. The one star knocked off was about cost. read more

I read some of the reviews and I don't what some of the fuss is about. This place is a treasure. They are experts. They fixed my Atmos clock on time and for a very reasonable price. They are very nice people and easy to deal with. They have lots of great clocks for sale and they seem to know what they are doing for there are many clocks being repaired in their back repair facility. read more

Came by this afternoon to look for a new mantle clock. We parked in the small lot right next to it and we're immediately harassed by some Asian man who worked at the Supercuts there. Not only did he yell and threaten us, but when we told him we were going to the clock shop, he followed us, watched us at the window for awhile, then came in and told the worker to call him as soon as we left there. I never felt so harassed in my life. Not worth coming here to deal with that kind of behavior. read more

We just bought a clock from the owner. He was pleasant, informative and polite. He showed us his inventory, answered all our questions, and let us alone while we explored. We decided on a wall clock, which was reasonably priced. He then gave us a free battery to start and even a hanging hook. This assured us that it would not fall off the wall like those stick-on hanging hooks. That's what happened to our last clock which crashed to the floor recently. Don't let those other poor reviews scare you off. read more