BEWARE: Roxanne appears to lack sufficient knowledge of real estate and property management laws. For examples, she added fees without conducting proper due diligence, and only removed them after we presented the applicable laws that prohibited such charges. I am also aware of elderly neighbors who experienced similar issues. They went to her office to address their concerns and were met with what they described as a hostile and unprofessional response. Overall, her conduct has been unprofessional and concerning. A formal complaint regarding her real estate license has been submitted. I am giving a two-star rating only because her staff does provide responses, though they often seem delayed and unhelpful. read more

Buyers and Sellers, don't use this company, the owner was not willing to take my call as a prospective buyer, and everything went right to texting. Completely unwilling to talk to a prospective buyer, too busy at a conference. Read the other reviews on Yelp and they confirm the issue with her is systemic. BUYERS and SELLERS avoid this company. Rude broker, wants commission the easy way by not doing anything. Can't believe she would treat a prospective buyer in this manner. She should lose her California brokers license for this behavior. read more

Worst experience ever! Seller's don't even consider this Realtor! I lost out on thousands of dollars due to the abysmal lack of market knowledge exhibited for the sale of my house in 92129. Find any other Realtor in San Diego and you will be glad that you did! read more

Poor experience. Had power off during inspection. Over powered HVAC system is intolerably loud. Wouldn't do repairs. Wouldn't come down to appraisal value. Don't deal with Roxanne. read more

I've known Roxanne for about 7 years now. She has sold friend's homes and recently sold mine. Her team is amazing, communicative, friendly and very professional. From the photography crew she uses to the staging lady to her agents assisting on the sale, everyone is top notch. Roxanne is such a sweet person with lots of morals and values and prides herself on both professionalism and friendliness. She will go above and beyond to make sure your buying and selling process is perfect and you're 100% happy. She also stays in touch with her clients years later and loves referrals! Don't use another agent, trust me, I used 2 other agents many, many years ago. Big mistakes I made... She is by far the best agent I've worked with in California! read more

I really don't know where to start. Roxanne at Pemberly Realty is amazing! She is so extremely experienced, knowledgeable, ethical, and helpful. She is so caring and kind. She is exactly what anyone needs when making one of the most important purchases. I really can't say enough good things about Roxanne and her team. Roxanne is one of the most hard working woman I have ever met. She makes hard work look easy. You can tell she loves what she does. She is always smiling. She makes her transactions seamless. If you are looking for the best agent look no further. Roxanne at Pemberly Realty is the best choice out there without a doubt. read more

If you're looking for someone who goes above and beyond in how you can benefit the most who does not leave you any detail to even think of, who takes care and shows your house as if her own, who is punctual, who is 100% of the time reachable with a positive attitude, who has wisdom, experience and stern if needed be without you even asking, who has 2 stellar assistants that you'll fall in love with because they take care of you as if they're your own personal assistant then look no further then Roxanne Govari @ Pemberley Realty. We actually sold our house in the first week for the most incredible price a whopping $25,000 above asking price! Not to mention our asking price was already pretty high. Roxanne is a super woman with super powers that's the only way I can explain it. And she became our family during and after the process. We love her to the moon and back! Thank you for the best experience during this process. I couldn't imagine going through this anybody else than you! read more

This Realty Company is a scam. Franki was extremely rude due to the fact that she has to deal with so many applications. By scam I mean they are scorching anyone who applies to their properties. They are the least pro-active "REALTORS" I have ever dealt with and if you expect to get updates definitely do not expect anything out of Pemberly Realty. read more

DO NOT RENT OR APPLY HERE!!! Did not give us application fee back after 10+ days and got pissy when I called and asked for it back. They just gave me phone numbers to call someone else, so I get no real answers and am playing phone tag all day. If this is what it is like to apply, I can only imagine the horror show that is renting from this place and these people. read more

As a San Diego renter for the past 6 years, I have NEVER had to deal with such an unprofessional, irresponsible, and terrible company as Pemberley Realty. DO NOT RENT FROM THEM. After leaving this house it was easy to see that the house I rented from Pemberley was a quick turnover. It looked new on the outside but was done quickly and cheaply. They do not care about their tenants and are a realty company trying to pass as a property management company. The girls in the office have zero property management experience and are office assistants trying to pass as such. This became very clear over the 9 short months and many incidents we had dealing with them. The first major incident was a gas leak from the internal pipe from the fireplace on the property. We called Pemberley Realty to report the potentially deadly gas leak (during normal business hours) and could not get in contact with a single person for HOURS. We had to call SDG&E ourselves to get the gas turned off and the entire process took 11 days to get fixed. Pemberley refused to reimburse us for the days without gas on the property (ie no hot water, no stove, no laundry) for 11 days. Their excuse was that they installed a temporary hot water heater on the 6th day and that that solved the problem. Furthermore, they threatened to make us pay for the repair because it "could have been caused by the tenants". It was in our contract not to use the fireplace and the plumbing company luckily, was able to convince them the broken pipe INSIDE THE WALL was not caused by us. Sadly, this is just one of the many incidents we had with this terrible company in which they are impossible to get a hold of, unprofessional, and try to blame everything on the tenant. However, in lieu of a novel with the rest, I will finish up with: Roxanne and "her team" do not care about you, your safety, time, and are only out to get your money. DO NOT GET INVOLVED WITH THESE PEOPLE. read more

Roxanne represented the trust who we purchased our new home from. She would not give us the keys to our new home until we wrote down our full names and phone numbers, and now she is spamming us with texts and calls. Truly unprofessional and probably illegal in some way. Spare yourself the trouble of dealing with this witch and find another realtor. read more

DO NOT rent from these people. Pemberley asked for a $40/person refundable application fee to apply for one of their properties. Once we applied, we never heard back from them. After 3 weeks we tried calling to get our application fees back and we have been given nothing but excuses. The receptionist was extremely rude unprofessional and uninterested in helping us refund our money. This business is terribly managed and will run away with your money. Do. Not. Rent. read more

Purely because they keep sticking advertisements for their business on our lawn and porch. Completely disrespectful. I'm not talking door hangers or direct mail marketing. Full lawn signs. read more

Pemberley Realty Group - Real Estate Services Near Me - San Diego, California

Do not trust Pemberley Realty. I lived in one of her rental properties for a little over a year and had the worst, horrible experience. She is rude, money grubbing, and will try to make you pay for all of the fix up projects on her run down properties knowing full well you did not cause it. That's how she tries to make her money. She will also make up fees that you would have to pay for (an actual example, "my gardener had to pick up your dog poop and you should be happy I didn't charge you for that"-- not mentioning that her other tenants' 3 dogs were always left out in the yard & there was a possibility it could be the other dogs- no one knew, but I can tell you I always clean up after my dog). She will favor the renters who pay more and actually threaten to kick you out if you don't comply with their requests. She always threatened to kick me out if I ever offended the downstairs neighbor, BUT, once she learned that I was in the process of buying a home, she tried to be super nice and persuade me to let her sell me a home by offering a measley 1,000 bonus back if I did. She even said she'd make up a lie to the neighbor for not "getting on me." (Side note, my neighbor was a grouchy older woman who didn't like my dog initially). Even when I moved out, Roxanne tried to charge me that much in repairs, claiming that had I let her sell me a home, I would have gotten $500 back (she, of course changed the amount to a lower amount than she initially offered again), to pay for my repairs. When it was time to do a walk through, she tried to bring ammunition to use so that she didn't have to refund my deposit, later saying that I was a day late paying the rent (the check was sent on the 2nd, instead of the first) when I had proof that it took her an average of two weeks to cash the check. I even paid her the $25 "fee" she said she would be charged, even though she didn't even cash the check until two weeks later. In fact, she found "wear and tear" scratches on her beat up old hard wood floors of the rental property, and told me I had to pay for the entire wood floors, of which she never produced a receipt and to this day, has not repaired the floors, nearly a year later. I know she didn't refurbish them b/c she moved another tenant in the same day I moved out. When I moved in, she kept the deposit of the renter before me for the cleaning and promised to pay a house keeper to clean when I moved out since I moved into a dirty apartment. When I did move out, she tried to charge me for the house keeper and after a long discussion to remind her of her promise, Roxanne tried to say that I had to pay for the cleaner working more than 6 hours. To be fair, Roxanne is nice when you meet her. I thought I would like her and wanted to like her. She is a very pretty woman, and I thought she would be hard working and understanding. But my advice is to find another realtor or rental property owner. Work with someone who has integrity, ethics, and good customer service. She really will nickle and dime you and is only nice upfront until the exchange of money comes in, then she will find reasons and fees that you will have to pay for. The only reason I didn't go to the courts is b/c I was in the process of moving, buying a home, changing jobs that I didn't have time to pursue this. I have been told by many realtors, even a judge that she did quite a few illegal exchanges. At this point though, piece of mind comes from not dealing with her at all. She really is unethical and a gouger. For this reason, I have decided not to even eat at her restaurant in University Heights. Karma works in mysterious ways and if you are an unethical business person, it will, someday, haunt you. People read more

Working with Roxanne & Brenda was a fantastic experience! I found them both to be professional, knowledgeable, fast, and always kind ... its rare these days to find all these attributes together. Looking forward to workign together again in the future! read more

So I find a Mission Hills property on Craigslist for rent and send an email out. I get an email response from "Eddie" who says there's an open house today 6/19/16 from 5-6 pm. I show up the man who answers the door states that he just moved in..... Really Eddie??? The gentleman who answered the door was just as upset as me since his home should not be on the market and he was also fed some other bullshit!! Excuse my language, it's Fathers Day weekend and had to move plans around to make this "shady open house." Thanks a lot Eddie!!!! read more

We had a great experience listing with Roxanne and her team. We sold our house in Normal Heights in no time and at asking price. We've had several real estate transactions in San Diego and is a repeat customer to Roxanne and team. The reasons are: Roxanne and her team have a really good system established. Roxanne gets personally involved during critical steps, and her team oversee the transaction to ensure everything runs on time (thank you Bridgette). Roxanne is always on your side - she pushed the other side when they were dragging their feet and got the transaction back on track, which is all you can ask for (and the most important) in your listing agent. Lastly, Roxanne is the face of this business - she's both tough and affable at the same time. A lot of respect for her as a business owner and a community leader of Univ. Heights. I would highly recommend Pemberly Realty for your real estate transaction. read more

Attention real estate principles. Avoid this firm. It's too late for me to get back the time and Money Pemberley has wasted. It's not too late for you. I have had a miserable time with this place. They have lost rent checks, mismanaged repairs and have not marketed my properties properly in order to keep vacancies at a minimum. If you worked hard to earn your return on your investment choose any of the other highly rated property management firms. read more

Moving to a new city, I've relied on Yelp a LOT. Which made me quite worried when the realtor we had started working with to buy our first home - Roxanne - had only one horrible review! Ack! I thought, run for the hills! I won't hold it against Yelp that for the biggest purchase of my life, I was almost led astray. But now I am back on here to offer a homebuyer's opinion - Roxanne was everything we could have hoped for and much more! My parents walked into her office, set up our first meeting and so I reluctantly went along (having done my Yelp homework). She seemed friendly enough... The she was offered to pick up my sister and infant daughter to drive us around (my husband had our only car at work). OK, that sounds excessively nice but maybe she got difficult later on? Nope. She was amazing the whole time. We looked at a kajillion homes, she was patient and willing to see each one, even suggesting a solution to our "couldn't-afford-in-the-neighborhood-we-wanted-to-live-in" dilemma by suggesting we consider multifamily properties and then rent a suite to pay our mortgage. It worked beautifully and as a single-income small family we were able to buy our first home in University Heights! When we went into the loan pre-approval and application process, she held our hands the entire way, even hooking us up with a great mortgage broker. When we put in an offer, she advised us without being pushy, but then did let her negotiation skills come out to help us get the lowest possible price at closing! In the three years since we bought our home more reviews have popped up on Yelp from folks who obviously had the same experience with Roxanne we did: professional, kind, and totally committed. She went the extra mile over, and over again and I can't wait to use her as a property manager and to sell our home when it comes time to move on. read more

They have always gone above and beyond in helping me with my sales and purchases! A very professional team! Very caring and gave me gifts too! read more

We recently purchased a condo in UTC area through Pemberley Realty. Benjamin Bowden was our agent. He was extremely patient, courteous, pleasant and knowledgeable. Roxanne Govari, the owner, also kept checking and made sure everything was OK. After a long search, we finally found our dream house on a Sunday afternoon. Roxanne and her team including a loan officer worked so hard on a Sunday afternoon and the offer was submitted two hours later on a Sunday night. If it was not because of their hard work, we would not have been able to get our dream house. If I ever , want to buy or sell I will only use Pemberely realty. Thanks for everything, Sincerely, Shahla Hai read more

I lived in a Pemberley Realty managed apartment in North Park for almost 2 years with my wife and our 2 year old. We had the BEST experience with them. Although the price of rent was a bit higher, it was definitely worth it and we would recommend any of their properties to anyone! We mainly worked with Brenda directly. She always promptly and effectively answered and attended to any of our problems - from plumbing to missing keys. They were always accessible by phone text or in person, which we really appreciated. They even assisted us with the move out process by having a pre-move out walk through, which helped us retain all of our initial deposit! read more

We have known Roxanne for quite a few years, as she is a very well known realtor in the Kensington to Mission Hills corridor. We cannot say enough good things regarding the recent selling of our 1927 University Heights home. We initially used another realtor and the house did not sell for four months. With Roxanne's more aggressive approach we received multiple offers and the property was sold several months after listing it with Pemberley. Roxanne also has a very professional team assisting her and they were always readily available to go the extra mile. In particular, we want to mention Brigitte and Tyler. They provided much needed assistance during the selling process. Nothing was too small and they assisted in ways that went far beyond the scope of their duties. From making sure the garbage cans were put back onto the patio, to helping us sell the furniture inside of the house, they were amazing!! Roxanne is extremely detail oriented and gave us much needed direction through every step of the sales process. She is a professional that is very knowledgeable in her field and we have the utmost respect for her. We would not hesitate doing business with her and her great team again!! read more

I learned about Pemberley Realty Group from someone else who had a positive experience. I can't say enough about the professional and respectful experience I had with Roxanne and her entire team. I was communicated with on a daily basis, all of my questions were covered, my specific requests met and everything was done ethically by the book. I would definitely use them again and highly recommend. read more

Roxanne was there from the first moment I stepped in to her office to learn my options for purchasing my first home. She went through my finances with to see what I can afford and not end up housepoor. She and her assistant Brenda went the extra mile to help me find what was right for me and were always persistent with the selling agent (who was difficult to work with) and my loan officer(s). They also educated me along the way. Thank you for your professionalism and display of superior customer service!!! read more

I highly recommend Roxanne and her team at Pemberley Reality. They thoroughly explained the process of selling my home and were always responsive to calls when I had questions. It's pretty cool that Roxanne is actively involved in neighborhood events and has applicable knowledge about all areas of San Diego. Roxanne genuinely cares about her clients and her community. read more

We worked with Roxanne for the purchase of our second home -- a back country getaway in Santa Ysabel on a few acres. From the start of the process, Roxanne and her team at Pemberley Realty were a pleasure to work with. They were attentive, enthusiastic and thoughtful, and worked well with the seller's agent. Our escrow went smoothly and effortlessly with Roxanne's expert facilitation, especially when she sent someone from her team to my place of work to notarize my signature to give my husband power of attorney when I headed off on a long-planned vacation. All in all, Roxanne and Pemberley Realty were always ready to go the extra mile -- we highly recommend her!! read more

I was involved in a transaction in which Roxanne and her team at Pemberley Realty represented the home seller. Everyone was responsive, professional and especially pleasant to work with. Roxanne and her team balance protecting their clients' best interest with navigating a smooth transaction for all involved. I would recommend Roxanne to anyone with real estate needs! read more

They posted an ad for a house for rent in North Park at a fake price, baited me to take time during my lunch break to come check out the house. The place was being rented at a over 50% higher rate. Terrible business ethics and I would never rent or suggest anyone rent from a company like that. read more

Pemberley Realty does both property management and realestate. Roxanne is the main person there and is not very personable, in fact she is quite rude. We were interested in renting a place from her and to give her credit she does get right back to you. However, I never met the woman, only spoke to her on the phone and met with her assistant (he was actually really nice, but didn't know anything about the property). She was so rude on the phone and is not flexible on anything. She insulted me, with out even meeting me and I had to be the professional and tell her that I thought it would be best if we "parted ways". Needless to say, if you are interested in a realtor, I would look elsewhere. As per Roxanne's comment below- she has the wrong person b/c I have credit scores that are in the 800's. read more

I've had a terrible experience with this realtor. They tried to rip us of and not give us our deposit back. When we moved out we cleaned the house spotless, even one of her employees commented on how clean the home was when we left it. A few days later she tried to charge us a cleaning fee! There was many more incidents... read more

I'm actually really surprised at the two other reviews of Pemberley Realty. I had quite a good relationship with Roxanne and her assistants. They were quick to respond and very helpful in the move in process. I had just flown in from NYC and was looking non-stop and had the best experience with them by far. They were good and communicating with me and helpful in getting things taken care of. She was also very patient with me, when I had to move back to New York to take care of family problems. She helped me find someone to help with the rest of the lease and was extremely understanding. I would recommend Roxanne and Pemberley Realty. I didn't find her rude ever, or unhelpful. Also my apartment was incredible and the price was outstanding!! So thank you! read more

I recently worked with Roxanne at Pemberey Realty and she was the most professional and friendly agent that I have worked with in Buying three previous properties. Roxanne located a dream property with everything I had on my wish list. Roxanne helped me to close a deal fast and without any problems. Roxanne offered a gift of a home warranty for the first year and was so kind and gracious to do a final walk through as I was unavailable and she brought an amazing gift basket on the day that I received my keys. As a follow up Roxanne has invited me to a get together for her clients that she hosts for a morning breakfast on the first Saturday of every month. Not only have I found a professional realtor I have also made a wonderful friend. I would refer Roxanne and her real estate business to anyone who wants the best realtor I have ever worked with, THUMBS UP!!! read more

Roxanne and her team are incredible! They are extremely informative, accommodating, knowledgeable and responsive! We couldn't have asked for a better team. They went above and beyond the call of duty. We are very grateful for all their help. We've used Pemberley for purchase, sales and for rentals. We will continue to use Pemberley for all our real estate needs. read more

Roxanne and Brenda have been great since the beginning. My buddy's and I rented one of Roxanne's properties 7 years ago. I recently moved because of my girlfriend and my fur son (aka dog). For the past 7 years I can honestly say i had no complaints. When the microwave went out, Roxanne was on it. When the washer was broken, Roxanne was on it. When the trees around the property were getting out of control, Roxanne was on it. I work very closely with Property Managers and I can say confidently that Roxanne is an awesome landlord. After I left the recent property, I had checked to see if she had any other properties that would fit my need. Unfortunately there was nothing available. read more

I read the Yelp reviews of Pemberley Realty and Roxanne, but I figured the negative comments were mostly disgruntled tenants/prospective tenants. Well, let me tell you about my experience that occurred over this past weekend. For the record, I have not met Roxanne. However, I seriously doubt her and Pemberley Realty's professionalism. And, this is why. Roxanne (or someone from Pemberley Realty) put up a Craigslist ad stating that a property will have an open house for 2 different days last week (Weds/Sat). When Saturday comes around----before the open house even occurs----the property has been rented. My opinion---hey that's great for the landlord and the new tenant. Good for them! However, neither Roxanne nor anyone else at Pemberley Realty bothered to take the Craigslist ad for the Saturday open house down. Furthermore, when several people show up for the open house, some dude sitting on the front porch tells people "sorry, the house has been rented...sorry, but I didn't have time to take the ad down this morning". Now that's a lame a$$ excuse, for sure. But, maybe, just maybe I'd give that guy, Roxanne and Pemberley Realty another free pass. EXCEPT, the dude representing Roxanne and Pemberley Realty that said he was too busy and/or didn't have time to take down the ad...was sitting on the front porch of the rental...and said all of this with a straight face...while sitting 10 feet from the very obvious "FOR RENT OPEN HOUSE" sign in the driveway! I GUESS he didn't have time to take that down either... I was one of 3 other people that showed up at the property at the same time to look at it...I'm sure I wasn't the only one that showed up during the Saturday "open house" either. So, Roxanne, Pemberley Realty, some dude not only wasted my time, but others as well. Which, to me, is a total disrespect of someone. Because we can make all the money we want (hopefully), but we cannot make any more time. My time, especially weekend time, is precious and they wasted my time. Oh and guess what...I was still looking for rentals today...and IT'S TUESDAY AND THAT STUPID AD IS STILL UP. So, while I've not met Roxanne or had any interactions with her, based upon the couple of reviews on here and my own experience with her unprofessionalism, I'd say don't bother with her or that company. read more

MY FAMILY AND I HAD A HORRIBLE EXPERIENCE WITH Pemberley Realty and IF YOU DONT BELIEVE ME I HAVE THE PHONE RECORDING. We viewed a home at 7427 Sean Taylor Lane in Mira Mesa and we should have known something was up with these people when we discovered the young lady Bridget had zero information about the home owner or the rental requirements. Confident that we shouldn't have an issues we continued with the application process, which include paying $120 for credit checks and we did not receive any form of receipt. After a few days Mariam contacted us by phone informing us of some shocking and incorrect information under our name. We attempted to obtain additional information from Brenda and Mariam, however, we was told, "the owner don't want any explanations" Mariam then told us to provide proof of the incorrect statements and WE DID. THEN they began questioning us about matters that were personal. Most likely they thought we were liars and was shocked that we was telling the truth. On 10/16/2015 we called the office to get a better understanding of what the hang up was now, and was disrespected to the fullest by the office staff. Both Mariam and Brenda yelled at us over the phone and told us, "any correspondence must be made through email" and hung up. This property management company is awful with poor attitudes and zero respect to our wounded warrior veterans and the people who care for them. I AM SO DISGUSTED WITH THIS COMPANY! This is just a long story shorten. DO NOT do business with this them because you will regret it. read more

I recently started renting a property Pemberley manages and Miriam and Brenda have been very helpful and easy to get in contact with. They have addressed my concerns quickly and have been friendly and straightforward. read more

I have rented a property that is managed by Pemberley Realty for a year now. They have always been responsive to my rental needs and all calls made have been returned timely. Brenda has always been the best. I don't plan on moving anytime soon. :-) read more

I have not bought a house from Roxanne but her property management is the best! I have also went with her to see many houses and she is kind, knowledgable and always perceptive to find you the perfect place in no time! She is reliable and trustworthy, and she is always working hard to make sure any thing I need is taken care of. I would definitely recommend her and Pemberley Realty to any one for all their realty needs. She is the best of the best! read more