My daughter passed her driving exam and needed her DL. We made an appointment at this Tag Agency on…read morerecommendation from her driving instructor. Unfortunately her work misunderstood her time off request and we needed to change the date/time of her appointment. It wasn't a problem! They scheduled her in the next day. When we showed up we ended up being a half hour late because of my writing down the wrong time, that too did not seem to be a problem for them. I know working with the public (especially if the public views this service as more of an inconvenience for them) is a difficult job and can make customer service a hard thing to keep up, but these guys were pros! They did let me know we actually missed our appointment but did their best to fit us in even though it was our fault. Will be coming to these guys with any and all future tag agency business. Thanks guys!

From the owner: Our DL office is a walk in office only. No appt is necessary for any DL or ID transaction. We can…read moreprocess renewals, replacements, and Real ID upgrades.

I've used this location several times. I always get in and out quickly. They are courteous and…read morehelpful. Their hours are great because the post office in Mustang closes at 4:30. Crazy! I do like that my prior history is saved in their system and I don't have to reiterate the same information each time.

Awful customer service. Not once have I been in there (it's close to home) and found a friendly…read moreemployee. The manager has a real chip on his shoulder and always looks pissed off. Stay away..

We needed a notary to come to the hospital and Kelly answered every call quickly and provided great…read moreadvice during a crisis. I'm impressed with the level of care she provided.

Quick and efficient. Called and was scheduled to meet in a two hour time. (I've sat longer than…read morethat in the DMV)

Latrice, Maria, and Eddie were all amazing! Latrice and Maria were the sweetest, so patient,…read morefriendly, and knowledgeable. The state system crashed while I was there, so everything came to a standstill, but about 45 minutes later Latrice personally called me to let me know it was back up and told me to come back in. That kind of customer service is hard to find. When I got back, there was no wait, and I was in and out in about 20 minutes. Eddie helped me with my out of state license plate transfer and was super nice and made the whole process easy. There was also a Spanish speaking customer ahead of me, and I loved seeing how inclusive Northwest Tag was. The employees were incredibly patient and made sure the customer was matched with a Spanish speaking employee so they could be helped comfortably. The office was clean, everyone was welcoming, and they turned what could've been a frustrating experience into a really great one. I'll definitely be coming back and would absolutely recommend this tag agency!

I came in the 2nd week of December to get License Plate for my SUV and Drivers License since I…read morerecently moved to Oklahoma from Las Vegas. My son told me Oklahoma doesn't have DMV offices and you have to go to a Tag Agency. I have to say this was so much better than the horrible DMV offices in Nevada. You have to have an appointment like 3 months in advance if you can get one. Before the pandemic you could just walk-in , but you would be there for hours trying to get something done with all the California people moving there and some from other places. This was so much better of an experience ! Everyone was so nice as most of the people I've dealt with in Oklahoma. It reminds me of the small town I grew up in South Carolina in the 70's and 80's. I had to do 2 different lines. The first was a young lady who did my registration , plate , and sticker. She also informed me that I would have to get a new title to register in Oklahoma. I've never heard that before , but I guess they do that in some states. She also went out to my SUV to verify the VIN. Thankfully it's not lifted since she could barely get up to see it without getting on the tire , it is a Toyota FJ Cruiser 4x4 so it does sit higher than most standard SUVs. The 2nd line I showed all my documentation to this lady to verify I had everything to get my new Oklahoma Drivers License. She arranged everything neatly to give to the another lady when it was my turn and also reminded me to let her know that I had Motorcycle Endorsement also so it could be listed on my Oklahoma License. There were a few people ahead of me for the Drivers License so I did have to wait over an hour , but they had chairs and the lady would talk to me and the others waiting as she was helping someone else. I only had to wait behind one person for the registration and they had 3 people working that counter. The drivers license lady also added my Veterans Status and Real ID on my license since I brought in my Passport . I'm not complaining , as I said in Las Vegas it would take you usually 3 hours or more at the DMV before they started doing appointments and still it takes at least an hour to do your stuff. I highly recommend this location for your drivers license , registration , etc.

Went in on a busy Friday morning. Got to experience a super awesome worker there by the name of…read moreElaine I think. She was stacked with 6 + customers and politely asked if any of them wanted to come back later she would take care of them as her computer and printing were having issues. I had two toddlers in store and I was in no hurry. We waited patiently for the thick to clear and the hard working Elaine took magical VIP like care of me. I super pleased with the experience and will definitely stop in more often. The transparency on pricing and the warm smiles is definitely worth my return business! Thank you Ms Elaine for helping me ship back some luggage for repairs. Respectfully, Bryan Yukon, Oklahoma

Great place to ship! Very friendly and local. Will be back for all my shipping needs.read more