Well, do I have a story for you! I took two pairs of jeans in to be taken up on Wednesday, the woman, in front of my was having problems with her garments- this should have been a warning. The woman at the counter told me they'd be ready for Monday, seems like a long time, but that's fine, happy to wait. This morning- Monday- I went to pick up my jeans. The woman at the counter went on a scurry to find my jeans, searching the back of the store only to find the jeans where I left them. The job had not been started. She then rudely told me "well love, you shouldn't be here until 4pm anyway". So rude!! I had done nothing wrong and I'd given her 5 full days! Which is ample time to take the hems up on two pairs of jeans! I left in a huff. I was so mad that I was unable to enjoy or focus on my bi-weekly trip to H&M. After being angry for 10 minutes, I decided to go back and get the jeans, take them elsewhere. I walked up there, ready to give her a piece of my mind. I asked for my jeans back, she didn't even hesitate, like it was something she does all the time! She started blaming the casual staff, saying they come in and stuff up the business. As someone who will fight for the rights of casual workers until the day I die, this didn't float well with me. Casual staff are only as good as their managers. This was a reminder of how important customer service is! I hope that with the half an hour that lady now had free without my jeans to take up, that she will have some time to look at her customer service. Go and spend your dry cleaning money on someone who'll treat you with basic amount of common sense and respect. read more

Had my wedding dress and husband's suit dry cleaned here. No issues whatsoever with the job they did, and cheaper than other bridal-specific places. I was actually recommended them by a friend whose sister had her dress done here and who has doonas, shirts done here as well etc. Two minor downsides. 1) they don't quote on the spot, they take the dress and send it away first then call with a quote. 2) the customer service isn't 5/5 and the front desk, and there is a bit of disconnect between the lady at the front desk and the back end. read more

Horrific service. Had a number of things dry cleaned, and they proceeded to lose one of the items. They then stuffed me around, telling me that it had just been sent to the wrong store, and a variety of other excuses (which we subsequently found out to be false, they had simply lost the dress). After stuffing us around for weeks, we finally physically went into the store to follow up on the order. They were unhelpful, defensive and say that it will take a few weeks to refund the cost of the lost item. For future customers, I would recommend anywhere else, perhaps LuLu's in Toowong, as they have previously done a better job. Alternatively make sure you leave months before you need a garment to have it dry cleaned, as fixing mistakes in a timely manner is not something they understand. Would not recommend giving them irreplaceable or sentimental items. read more

Do not use this dry cleaning company. There are plenty of other dry cleaners around! I took a jacket to get repaired and dry cleaned. I put the jacket in and the docket said it would be ready on Tuesday. I went to collect it on Wednesday and it was not ready. As I was going overseas the next day, I asked for it back. They said no, it was not at their location. I asked for them to get it back as I needed it for the travel. They said no, that was not possible. They made no effort to try to remedy the situation, such as having one of their delivery drivers return the jacket to the location! I would not use this company again. read more