Hazardous Sanitary Conditions at ACADIA Rehab Center They…read moreare a for profit Rehab Center Upon arrival to Acadia, we found the assigned room to be in a state of extreme neglect, posing an immediate threat to a patient with severe respiratory trauma. Specifically: Widespread Floor Debris: The floor was not swept or disinfected. Debris, dirt, and unidentifiable fragments were scattered throughout the entire room, including significant accumulations directly under the bed. Accumulated Organic Matter: The corners of the room contained a thick, compacted buildup of hair, dirt, and fibrous material. This debris appeared to contain dead insect remains, suggesting the area had not been cleaned for an extended period. Biohazardous/Medical Waste: An open garbage can was present in the room, filled with discarded food (chicken bones), used plates, and medical waste from a previous occupant. Structural Safety Hazard: The radiator cover on the heating unit was broken and perched precariously against the unit, leaving a metal pipe exposed. Because these conditions constituted Immediate Jeopardy for a patient with a punctured lung and broken ribs, we refused admission and immediately had my mother transported back to Peconic Bay Medical Center Hospital. These conditions are in direct violation of NYS Health Code and Federal Regulation F-Tag 584 regarding safe and sanitary environments. Complaints have been filed with the following agencies: NYS Board of Health Long-Term Care Ombudsman Program (LTCOP) Adult Protective Services

I went there after my hospital stay. Everybody was nice. There was a mother daughter team working…read morethere who were very friendly . The problem was with the physical therapist who literally dropped me and walked away. I continued therapy with them and found them usless towards my needs. They really both had attitudes and were not friendly at all. They emotionally ruined my stay there by lack of encouragement . If they had different physical therapist with more of a personality it would have made my stay pleasant. They caused trouble by going to the head nurse to complain on my behalf and they had no business doing that. After that the staff hated me. And the physical therapist was to blame. It was none of her business. And I cried everyday until I left. I wouldn't recommend physical therapy from them ever

The Staff "Everyone" is amazing and caring on B2, especially Marie and Martha!! I would love to but…read moreall the names but I don't remember. But thank you so much to all of you. The food is not desirable, I have asked Susan the Administrator 3x and every time she states there getting a new cook, when I know there having the food brought in?? These are human beings, that are near the end of their life and they should enjoy their food.

Stay away! Food is awful. They seem to have money for parties for admin, but the food they give…read moretheir residents is sub par and most days inedible. Maybe If they used decent ingredients and invested in their patients, they would get better reviews. They have rude nurses and staff that don't care about the patients. They just want to play on their cell phone.

The quality of Care on the third floor was pretty good. Gina whom overseas. The floor was excellent…read morein communication and coordinating my mom's stay. All the staff were kind. The only complaint is that I was told my mom would be given her pain medication regularly as prescribed, but she was not. Unless she asked for it what she did didn't because she has dementia so she missed several doses and was in pain. Other than that quality care. The in-house hairdresser was amazing. Made my mom look 20 years younger. And lots of recreation.

Both of my parents did rehab at Island Nursing. I would not recommend this facility…read more When a facility is unable to have sufficient staffing levels, it is impossible to provide care in a timely manner. (On one weekend all the aides called out for the overnight shift, so an aide was pulled from another unit to help. With 40 beds in Mom's rehab area, it was tough.) Aides should not have to hunt for supplies when preparing to change a patient. Large sized briefs, barrier cream and garbage bags should not be in short supply in a nursing facility. 95% of the employees here are good souls. Their heart are in the right place, they care about their patients and attempt to do the impossible. The kitchen team is incredible. They offer so many options to patients, produce delicious food and are incredibly responsive to requests. As someone who stayed with their loved one - leaving only to shower and briefly nap - I have the following recommendation to caregivers. - Keep a careful eye on prescribed medications - Visit frequently - Check skin integrity frequently - Engage with the dietician and ensure personnel delivering/recovering food are aware of current meal plan protocols. Dietician does not reach out to patient/family to inform them how things are supposed to work. You will need to ask. - The PT program is not a rigid structured time setup. It is effectively first come first serve. Which may result in the therapist who is familiar case being unavailable when the patient is available. - lack of visibility into prescribed medication as well as report of medications actually dispensed, needs significant improvements. Key personnel administering medication have experienced significant unexplained turnover, which is somewhat in step with facilities personnel charges at all positions. When Mom was last released from a hospital, our family opted to bring her directly home instead of risking another experience like the one at Island Nursing.

My mother stayed at Smithtown Center for a year and a half as a dementia patient and later, a…read morecomfort care (end of life care) patient. The staff always kept me well-informed about my mother's health. This is key for families of dementia patients. For this kind of care, it's the staff that matters most. The key players are the unit coordinators, and we had great ones: Kelly and Jenna. Both were very patient and attentive. Jenna eventually felt like a friend of the family. She took a personal interest, and went above and beyond to resolve issues in my mother's care along the way. I was there constantly during one period of time, and really saw how things work. I was amazed at the quality and number of people involved in my mother's care. Besides the coordinators, I was very impressed by Supervisor Marilyn; NP Liz; Night nurse Christen; Med nurses Garcelle, Angie, and Danielle; Aides Carline and Christia; OT/PT's Gary, Pierre, and Jennifer; Speech therapist Ann-Marie (regarding chewing/swallowing); Social Worker Donna; Recreation assistant Jennifer (who helped me Facetime with my mother when I couldn't visit); and Violetta (who *tirelessly* kept the whole unit clean). Pretty much everyone really knew my mother and the details of her care! My mother REALLY did not like taking medicines, etc., but the team displayed some amazing skills in gently getting her to cooperate. The comfort care period here went much better than home hospice care would have. The team took care of all medications, cleaning, laundry, and other tasks so I could just be there for my mother emotionally. In all, Smithtown Center is staffed by a large team of very nice people who were very helpful to my mother and me. Thanks, Smithtown Center! One last thing is, that in comparing notes with others, I learned that Medicaid patients got the same, high quality level of care as the self-pay patients.

the nurses and doctors were helpful and pleasant. The nurses aids are terrible. First it took them…read moreabout 3 weeks of complaining daily to give mom her dentures, hearing aid and glasses. She was eating with no teeth in her mouth. wh changing her diaper, stool was left in her diaper and vaginal area where I had to take off diaper and clean after aid. This went on for weeks as well. There is no such thing as low sodium diet and mom has been not 1 working kidney and heart failure which makes it dangerous for her to have too much sodium. The food is also really bad and cheap. Chicken consists of a chicken patty, and lots of pork being served without choice but a sandwich. The physical therapist deprives my mother of the time allowed, so she hasn't made almost no difference since she came in 4 weeks ago. Mom isn't Mobil and can't teach anything by herself and after I leave everything is removed in front of her so she can't get a drink of water, a snack, her tissues, her books to keep busy or anything else. When changing mom's room they left everything of hers, including what will keep her from falling out of bed, in the hallway. I came in at 7pm and had to put her room together to keep her safe. If thinking about coming her I would say don't if you care about your loved ones!

Over the last several years, my mom has been in and out of rehab, skilled nursing, and assisted…read moreliving facilities. After a fall several months ago, I brought her to Salem Hills, and found the best. I visited multiple times per week, providing emotional support for my mom during her rehab, and got to see the Salem Hills team up close. While the building itself is a little older, the staff is engaging, compassionate, respectful and kind. I couldn't be happier with how my mom was treated. Starting with John w. in rehab, across the entire nursing staff, I just felt so comfortable knowing she was getting the proper care. Communication was excellent during her stay as well.

I wrote a review 4 years ago when my mom became a patient. Unfortunately, 4 years later my mom…read morepassed away.Prior to her passing, the staff in the second floor were compassionate, loving and caring both to my mom and to my family There are no words to express what this meant to my famiLu. The staff became our family as we all spent alot of time there during mom's illness especially. The staff in nursing, housekeeping, nutrition and rehab were so gracious and loving to our mom and to us. It was difficult to adjust after mom's passing and Jen the social worker offered her suggestions regarding dealing with our grief. I would recommend Salem Hills to anyone looking for a warm, loving, caring safe environment for their loved one Thank you again to all the wonderful nurses Melissa, Lauren, Gabby, Christina, all the aides Daniella, Lourdes the wonderful staff in Rehab housekeeping especially Janet who was so wonderful to mom, the nutrition department, Jen, Christian. Thank you you all were such an integral part of our lives for ;4 years Stephanie Massi and the family of Mickey Rowan

Several days before the Corona Virus became a topic of any sort, I moved my mother to Ridge Crest…read moreat Meadow Ridge due to declining health. This was a very difficult decision as it was going to separate my mother from her husband. However, as I would soon learn, it became the very best choice I could have made. From my initial conversations with the Admissions Nurse Daneen, my mind was put at ease by her expertise, her overwhelming compassion and complete sense of caring about all aspects of the move. Soon after the move, I met Danielle, the head nurse of the wing where my mother was placed, and found the exact same wonderful and comforting set of values in her (I am able to talk with Danielle daily to get updates on my mother's condition). This was followed by the rest of the staff, who, again, continue to impress me in every way. Then the word of the Corona Virus made the news. Ridge Crest under the direction of Kim Held, the Director of Nursing, took decisive and immediate action and locked down the facility to all visitors. This was far in advance of other nursing facilities,and has played a pivotal role in keeping the facility safe. This meant my mother's husband and I would no longer be able to visit her. However, once again, the Ridge Crest team stepped up. They understood the social and emotional toll this would take on their residents and their loved ones. Through the staff's loving and compassionate ways they put the residents at ease, as well as their family and loved ones. I am able to be in regular contact with the nursing staff by phone, my mother via FaceTime (set up by the staff). I cannot imagine a better, safer, more professional and loving place to have placed my mother. Ridge Crest is simply an outstanding facility.

This is such a lovely facility, with warm, caring, highly capable, responsive, and professional…read morestaff. We are so thankful to have found this place for my mom. When you think of the type of experience you would want your loved one to have while being in rehab (especially during coronavirus), this place delivers on every mark. My mom has thrived under their care, and the wonderful staff has given us all hope for her future. In addition to the great care she receives, the recreation department does an excellent job of scheduling video calls and in-person visits multiple times a week. They have gone above and beyond to support the patients and their families. Unfortunately, I can't say that was the case with the two other places my mom was at previously. I was extremely surprised to see the reviews for Affinity were not consistently stellar... I can't imagine a better place for my mom.

BUNCH OF WACKOS LIVE HERE. Therapy wasn't great- BIG THUMBS DOWN. I left and went to another place…read more Sorry. My nurse was excellent

The good: No bad smells, clean facilities, generally caring staff, saucy energetic RN, physician…read morereachable by cell phone, great PT, helpful LCSW, Medicare covers, good central location. The bad: truly short staffed for the type of care we needed (needed more 1:1 care for physical neurological needs), often fell out of bed/chair with no one to help, got dehydrated, got UTI, got Covid. Not a good place for neurological patients. Need to be able to speak for yourself. You might be lucky and have a roommate that can speak for you when you've fallen out of bed. Maybe you are lucky to have family to make a stink to get the care you need. If not, you are highly likely to languish. Sorry Hamlet. We had high hopes but it did not work out.

Most aides were horrible They take o close to an hour to…read moreAnswer the call button My medication to breathe was not on time most days If I requested a nurse I was told they were not on the floor and I to wait to do a breathing treatment. I would not recommend the hamlet to anyone and I pray that no one needs this facility. Please go somewhere else if you need help

My stay at Good Samaritan Nursing Home was an emergency need fulfilled instantaneously directly…read morefrom the LI Community Hospital. I didn't know if I was going to be a long-term resident or not. Everyone treated me like a family member. I was given every consideration, seen regularly by nursing, the aides, the occupational/physical therapy team 6 days a week, the doctor, social work, and an administrative team working in the background to ensure that my care was going as planned. I highly recommend this facility for you or your loved one.

Home Health care outstanding nurse went above and beyond!!!! PT also great paid attention to needs…read morethis group highly recommended.

Our nurse Chris Kirby was amazing! She was caring, informative and comforting in every way she…read morecould be. She was professional and we loved her visits, not just for her care but also for her smile. We looked forward to all of her visits ! Chris does her job but also makes you feel like family which during hard times dealing with illness makes everything so much easier to deal with. She is a true asset to your circle of care.