Very un professional company. Tim Anderson is a very rude and would not recomend this company! He…read moreinstalled our gas log set and we had a gas leak issue right away. He refused to come back to resolve the issue. $400 DOWN THE TOLET! DO NOT USE THIS COMPANY!

TD Anderson (Tim) came to my house to install gas logs in one fireplace that needed a gas line and…read moreto install a fire glass unit in another fireplace that appeared to have a gas line already (there was a gas key at the base of the fireplace). The installation of the gas line and logs in one fireplace went as expected and turned out fine. However, TD Anderson went ahead and installed the fire glass unit in the other fireplace without checking the gas line. After installing the unit, they realized there was no gas line to that fireplace. They said they'd have to return in a couple days to complete the job and charge about $400 more than the original estimate. I said I understood. They returned and after working for about an hour, Tim said they ran a gas line and then hit a concrete wall under the house near the fireplace, and that they didn't have the equipment to drill a hole to complete the job. Tim said I'd need to call a plumber to finish the job, and for all he knew, it could cost up to $2,000. He offered to take the fire glass unit back out and not charge me for it. I agreed with that solution and calmly stated that I wish they had checked it all out prior to doing the work. Tim then yelled at me, saying that if I didn't know there wasn't gas to the fireplace, how could he know?! He yanked on the key to show his frustration with the lack of a gas line and continued to berate me as he demanded a check for $3,733.79. I asked him to stop yelling at me, and I gave him the check: $2,540.95 for the working gas logs and gas line, $175 for painting the fireplace, and apparently $1,017.84 for a gas line that runs to a concrete wall. If he hadn't been a large man yelling at me, I would've asked for a more precise accounting of the $3,733.79; but at that point, I needed him to get out of my house. As he left, he turned and said he was sorry it turned out that way.

Josh was amazing! I initially called due to a broken chimney cover and fireplace cleaning as I am…read morenew to my home and unsure of when the last cleaning occurred. He was very professional and was so excited about my rare fireplace that it gave me refreshed excitement about my home and reminded me of the character that I loved when I first purchased it. The cleaning was quick and dust-free, and his pricing was outstanding. I will most definitely call Josh for all of my fireplace needs going forward. Thank you, Josh! Integrity in business ownership, and in people in general these days, doesn't go unnoticed!

Josh is super passionate about helping people. I learned so much about the history of my chimney…read morejust by having him come over and take a look. He's punctual, energetic, professional and just knows his stuff! I had no idea that when my fireplace was built the builder actually signed the inside of my chimney! He was by far the best value for an inspection I could find in town, and I'm sure none of the other companies would have been able to give me the personal history lesson he did. He was honest about what I needed, which was only a minimal repair to the crack in my crown! He saved me probably $1,000+ on things I thought I needed. I won't have anyone else check out my chimney, if I have any issues in the future he will be my first call.

Professional and courteous. Prepared the workspace prior to starting the job, to ensure floors…read morestayed protected. All inclusive price, repair and cleaning. Explained each step along the way. Would recommend to anyone!

They really know their stuff and are quite professional. Their price was unbeatable for the quality…read moreand value we received in fireplace repair and cleaning.

Jon has been honest and forthright in his opinions of my options. I do not know if I will be using…read morehim or not at this time.

Jon showed up on time, was very personable, and knew exactly what he was doing. He was thorough and…read morecleaned up behind himself.

We cannot say enough great things about Jax Chimney Pros and Michael Wood, the owner and his team…read more Just WOW !!!!!! From start to finish, their service was absolutely exceptional. Their pricing was excellent, the work was completed incredibly fast, and the timing couldn't have been better--they replaced our entire fireplace and chimney right before the holidays, allowing us to fully enjoy our home with out-of-town guests. Scott and Martinez were phenomenal throughout the entire replacement process. They were professional, knowledgeable, and clearly took pride in their work. Everything was explained clearly, and the job was done efficiently without cutting corners. One thing that truly set Jax Chimney Pros apart was their attention to detail and respect for our home. Instead of destroying the front Italian marble mosaic to replace the fireplace, they thoughtfully accessed everything through the wall behind the fireplace, preserving the stunning, gorgeous marble on the front. That level of care is rare and deeply appreciated. A huge shout-out as well to Ben, who replaced the wall afterward and textured it so perfectly that you would never know a large hole had ever been cut. His craftsmanship was absolutely amazing--flawless work. Overall, Jax Chimney Pros delivered excellent service, MORE THAN fair pricing (LOWER THAN ALL OTHERS), fast repairs, and top-tier craftsmanship. If you're looking for a company that truly goes above and beyond, this is the team to call. We are beyond happy with the results and would recommend them without hesitation! TRUST ME !!!!

Have not gotten back to me yet as to fix been a week and I have emailed them again no answerread more

Rolen and his team completed the job with expertise and genuine care. He found a crack during…read moreinspection that could've caught my house on fire and saw it through that it was repaired properly and gave thorough instructions after for care. I love using my fireplace now.

From the owner: Lighthouse Chimney Sweeps, based in Yulee, is a chimney cleaning business. They offer chimney…read moreinspection, fireplace repair and other services. Trust Lighthouse Chimney Sweeps to meet your fireplace needs. Locally owned and operated by longtime resident and retired fireman, Rolen Sauls, Lighthouse is committed to keeping you and your family safe and warm!

Andy is a gem. In a world of fast-paced salesmen & many trying to cut corners, Andy still takes…read morehis time, is courteous, & gets the job done right. He recently inspected & cleaned our chimney & I am very happy with the end result. Andy also found a crack at the back of the chimney & filled it in with a high heat resistant compound. He cleaned up after himself & charged a reasonable fee for the job. I will hire him again when we need the chimney cleaned!

Andy came out on short notice to make sure that our chimney was inspected and properly cleaned…read morebefore the recent snow came through. He was incredibly thorough in his work, and spent several hours cleaning out our chimney and fire place insert. His attention to detail was remarkable, ensuring that when he was done the fireplace was re-inserted and properly sealed into the wall. It was clear from the moment he arrived his priority was delivering excellent service, and that he truly cared about the quality of his work that he was putting his name on. Strongly recommend him for anyone else in the market. We will certainly be using Carolina Chimney and Roof for anything that comes up in the future.

Our new house has a fireplace and we are right at 1 month in the house and finally had a chimney…read moreinspection and sweep! Before moving in, we renovated and redid the fireplace inside and while all the construction was going on we discovered a leak in the chimney! Turned out we needed a new chimney cap and some other repairs. After all that and the chilly weather we have been having, I had John book us an inspection and sweep. I didn't want to take any chances with the new house! We scheduled a level II inspection and sweep. There was a wait to get an appointment- but today they were 10 minutes early and took about 40 minutes for the two men to check and clean our chimney. They said it was one of the cleanest they had ever seen! I'm sure the new cap helped- but also they believe the chimney was barely used. The gentleman (Michael) who came into the house was very professional- he removed his shoes, made sure to lay down a drop cloth and even covered the front of the fireplace to keep any soot to a minimum. Our report is very thorough- everything is to code and in good condition. And I currently have a fire blazing even though it's not too chilly out! Had I known the leak was not so much the roof- but a chimney problem, I probably would have had a quote from this company!

It took these people 5 months to install an electric unit. They will not work with you regarding…read morepayment plans.

If the older lady in the office tells you they will send a supervisor out to finish what they…read morestarted on the first tip it's code for "they ain't comin back".

Honest and fair! Very good Technicians. I would recommend John's over any place in Waycross.read more