I saw Dr. Thomas a few days ago. He was very rude to me and would not answer my questions, just…read morewent on to his next medical question. I had to MAKE him listen to me. He did not have good bedside manners, and I did not feel comfortable around him at all. My regular family doctor there is Richard Below, who is great, by the way, and is the only reason I'm giving this place ***! He has excellent bedside manners. Go see Dr. Below!

This PARTICULAR location for Urgent Care is especially good. I actually come here more often than I…read morego to my family doctor! The receptionists are ALWAYS helpful and friendly, and they make you feel like a priority every time. Every doctor, nurse, nurse practitioner, and physician's assistant is well trained, thorough, and, best of all, compassionate. They listen carefully and acknowledge all concerns, and they treat each patient with respect and deference! It doesn't matter how "good" the doctor is; if good bedside manner isn't there, there isn't trust. Plus, the doctor on staff one day was able to diagnose in 15 minutes, what the local E.R. didn't do in FOURTEEN HOURS. I'm so glad that such a great resource is available so close to me!

The only reason I'm even giving 1 star is because I have to in order to post and WARN people…read more COMPLETELY UNPROFESSIONAL AND RUDE STAFFING. Never in MY LIFE have I dealt with such horrible and unprofessional DOCTOR LEVEL staff. Not only did they prescribe me the wrong dosage of my controlled substance medication and REFUSED to fix it, they then call me and tell me it shouldn't have been prescribed at all - not my problem. The DID prescribe it, the mis-prescribed it, then told me too bad when asked to fix the error and that it shouldn't have been prescribed in the first place - once again, not MY fault. They are the medical professionals, not me, how it is my mistake they don't know what they should and should not prescribe? But yet, I'm the one who was told when I called, to "find a new doctor, that I had 3 weeks enough medication to get me through, that my pharmacy flagged the meds which is why they weren't filled (lies)" and the list goes on. I asked to speak with the medical director for several DAYS, and not until my pharamacy called did I recieve any communcaiton from him. Once I did he was rude, entitled, cut me off, and once again made it seem like it was MY fault THEY messed up. He then said he would "do me a favor" and "not report me " (not report me for getting my prescribed medication filled? Make that make sense), he then said if I DELETED MY NEGATIVE REVIEW HE'D DO ME A FAVOR AND SEND ME A REFERENCE OF A PRIMARY CARE DOCTOR - no surprise here, but I never heard another word from him. I am disgusted these people call themselves medical professionals and people have to actually trust them with their lives. DO NOT GO HERE - STAY AWAY. I will continue commenting and leaving reviews so the same thing that happened to me doesn't happen to others. THESE ARE HORRIBLE PEOPLE AND DO NOT CARE ABOUT THE PATIENTS WELL BEING AT ALL. Please do not make the same mistake as me and trust these people with your health! This could have been a life or death situation - and they did NOT care! They only cared about their online review and how they LOOKED on the outside. Sickening, I am in process of reporting them to the medical board as well as my insurance and telehealth services - these people are truly sick and should not be trusted.

Just switched from our last pediatrician and so far I like this doctor. They are a small office and…read morefriendly and the wait is not long at all.

I have been to this facility three time in the past year and highly recommend them The Doctors are…read moreprofessional and very knowledgeable.

Excellent bedside manner when I came in with a health issue. No line ~ this urgent care is a hidden…read moregem. Thanks!

The therapists are very pleasant and knowledgeable; the receptionist is very pleasant and helpful.read more

I wish I could rate this office based on technical experience however we didn't get a chance to…read moreexperience what the professionals have to offer. My daughter has appointments pre-scheduled for her chronic TMJ issues and before her first appointment, we received a text confirming her first appointment. The initial appointment on my end was a difficult one to physically get her to - having other kids and school in session required others to help me so I could get my daughter to the appointment on time. Upon arrival, I am pretty sure we ran into my daughter's new therapist in the parking lot heading out for the day , but I didn't realize it at the time. After checking in, I was pushed aside, given excuses and even almost passed on to another therapist who didn't specialize in my daughter's issue. When I realized the disorganization that was taking place and the lack of accountability, I took my daughter and left. If you insist on going to this practice, go in knowing that they are extremely disorganized and no in is in charge. It takes more than good therapists to run a practice, but apparently they leave before they're really done for the day...

I am a veteran who was visiting Akron OH from Atlanta GA for a family reunion. while we were…read moredriving up, i think i must've slept in the wrong position or something because my neck was KILLING me! i kept taking ibuprophen, but it got worse as the night went on. about 1:30 in the morning, i told my dad i needed to go to the doctor because it was throbbing and i couldn't sleep. so both my parents, my grandfather and i drove around to each VA clinic in the area we could find. we could not find a nearby emergency VA hospital (that was open) to save our lives!! we ended up calling the VA hospital in Atlanta. they transferred us to this one in Cleveland, which was about a good 40 min drive from where we were. by then the pain was so unbearable that i was in tears and curled up into a little ball. when we got there, we still couldn't find it because the address was kinda quirky. i was just so extremely agitated. when we finally go there, we went straight to the emergency room. i didn't even have to wait long before they put me in an exam room. everyone was really nice and the doctor (a gorgeous tall blonde female) told me i was having severe muscle spasms. they gave me a shot and a perscription that they filled before i left the exam room. great hospital, but awful directions.

I've had ulcerative colitis for 4 years and Dr. Springer has been my GI doc for all of that time…read moreand I wouldn't want anyone else in the world. The crew there also makes sure to get meds to you ASAP and really go out of their way to make sure you are comfortable. Kate and Duffy have always been great in taking care of whatever questions or needs when the doctor is busy. If you're having stomach problems, I highly advise going here to get better!

Don't waste your time with this establishment. They are unprofessional as well as incompetent. I…read morehad a procedure scheduled there and called to verify pretesting information. First of all I called and was on hold for over 30 minutes and no one answered. I called back and went through the same thing again. I called a third time and finally got through to someone. That individual was clueless as to what was going on with my scheduled procedure. She told me I was scheduled for a different procedure than the one that was ordered. When I explained I was supposed to get a different procedure she informed me I was incorrect. I called the Cleveland Clinic to verify what had been ordered and I was correct North Shore had me scheduled for the wrong test. I called them back and phone rang for 25 minutes straight and no one answered. I waited 45 minutes called back and had the same result. I then called the Cleveland Clinic back and they put me on hold and tried to contact North Shore directly. They came back on and told me the offices were closed, that was at 3:23 PM and North Shore states on their website they are open until 4:00 PM on Fridays. North Shore claims they have won awards and are highly acclaimed, based on my dealings with them it must be for gross incompetence and unprofessionalism. Do yourself a favor and stay as far away from this 'medical circus' as you can. From what I can see they couldn't care less about their patients only the patients insurance and their bottom line.

Passionate Home Care is absolutely amazing with my grandmother. The care is exceptional and exceeds…read morewhat I was looking for. Syvonna and her staff cater to their patients and make them feel special. SP