My primary doctor initially wanted to send me to The Spine Team but I asked to go to NW Ortho…read morebecause my husband went there years before and had a generally good experience. I wish I would have followed the initial referral of my doctor, as NW Ortho has either gone way downhill or just don't have the staff to handle all their patients. I was suppose to go to a doctor, Timothy Powers. I never did meet Dr Powers, the the initial appointment I saw a PA. This was ok but he didn't really explain my x-rays or discuss anything else with me. However when I got the second notification for my appointment it was with another P.A. Still no doctor, not even an introduction. I called the office manager and let her know I'd like to discuss my condition with the doctor my appointment was made with (Timothy Powers). She basicallty told me, without any explanation or policy discussion, I was out of luck. So I went in and talked to the second PA who told me I probably had a pinched nerve and needed a MRI. Fine, I go get the MRI that detailed several spine changes, including several bulges and effacement of the cord at one level. When they called me to come back for the results, the appointment is still with the PA. To be clear: I have no issues with PAs, often preferring a PA to the doctor, ONCE CARE IS ESTABLISHED. Frankly, I am still wondering why over the timeframe of 6 weeks, I never saw one doctor. Does Medicare and the insurance still pay the "doctor rate"? It just seems like extremely poor patient service and care with no explanation from the office or the business, I won't be going back! By the way, total patient face time with both PAs was less than 8 minutes per visit.

I have had four surgeries with NW Orthopedics: both hips, a shoulder and a knee, all total joint…read morereplacements. I've had three different doctors for them and each of them are top rate. Dr Lynch did my first hip, Dr McDonald did my shoulder and knee and Dr Reichard did my other hip. They are all amazing doctors.

Fabulous doctor! Dr. Fralich has been my orthopedist for over three years. She had been w…read moreProvidence but recently opened her own private practice. Here is what you will like about her: She is intelligent and articulate. She listens to you and explains your condition and options well. Eye contact and listening are two things you will notice. She is open to taking the time to answer your questions and discuss therapy options. Her depth of care for her patients shows. She has an excellent network of other doctors and physical therapists that she works with and is well know and well regarded in the Inland Northwest. Her staff is attentive and kind. You will not feel rushed but you will feel that your time is important. Her office is easy to reach with free parking. I now live on the Westside and will drive over to be treated by her. Smart, smart doctor.

Dr. Fralich and her team are the absolute best in sports and exercise medicine. Very knowledgeable,…read moreexcellent bedside care, and compassionate about patients and family. Would not go anywhere else. Highly recommend!!!

As I have gotten older, things are sadly breaking down, plus I can be a klutz sometimes. So I have…read morebeen here a few times. The staff has always been very friendly, and the care I have received has always been great. My knees are glad this place exists. I love also that physical therapy is located here as well as orthopedic providers, so you can get lots of types of care all in one place. I am not always impressed with the way MultiCare does this, but this group does it all right

Great team. Very kind and informed. They have made my PT fun and Dr Blumenthal and staff have…read morealways been very kind.

Long time patient normally I get excellent care from this group. Except today I came in for a foot…read moreinjury. I don't have insurance so I'm self pay the lady told me it would be $175 to be seen. No problem I gave them $200 cash. That's when the problem began. I told them they could credit the additional $25 I didn't need change. They then proceeded to tell me they couldn't see me because of my form of payment. We do not accept cash as a payment ! What kind of an American business does not accept cash for payment. It's legal tender for all debts public and private. This is ridiculous and a ridiculous business practice!

I love this place. I've seen Dr Padtra for my foot and Dr. Wallace for my arm and they are both…read moreexcellent doctors

I was referred to Dr. Philip Lenoue by my primary after having several different specialists…read morerecommend multiple surgeries to address and correct several tears in my acetabular labrum, a calcified IT tendon, a disc tear/bulge in my back with corresponding pain in my type 1 endplates, tendinosis of the gluteus, sclerosis of the SI joints, and bursitis that extended the full circumference of my hip. By the time I was able to get an evaluation, I was in extreme pain, my mobility was compromised to the point where I found it difficult to complete daily tasks, and I was unable to enjoy any form of passive or active exercise. After completing a very thorough evaluation under ultrasound and reviewing my medical records, Dr. Lenoue was confident that he could resolve my medical issues with three rounds of protein rich plasma (PRP) treatments. Together, we developed an aggressive but highly effective PRP treatment protocol that began providing relief within one month of the first procedure. As we concluded my third treatment, I was already feeling diminished pain across all targeted areas, my mobility was significantly improved, I was sleeping better, and I was highly optimistic about regaining my active lifestyle. Six months after my final PRP treatment, I am beyond grateful to Dr. Lenoue. All of the pain and inflammation I was experiencing 24 hours a day has been either remediated or reduced to the point where it's only a minor inconvenience. More importantly, I was able to avoid having three surgeries and a lavage as well as evade the long recovery processes of each surgery and procedure, their associated pain meds and the side effects that accompany surgeries. I still have another two months before I reach the eight-month post-treatment milestone that Dr. Lenoue states is the full recovery period, but I am confident that my issues will be completely resolved at that time. If you are searching for an exceedingly skilled doctor who specializes in multiple modalities and alternative medical procedures, I would encourage you to schedule a consultation and evaluation with Dr. Lenoue. He will take the time to listen to your concerns, evaluate your physical and medical history, collaborate with you to design a treatment plan, or direct you to another resource if your situation would not be corrected by any of his highly specialized treatments. Personally, you will find that Dr. Lenoue is compassionate, focused, prompt, engaging, responsive, and well versed in alternative treatments should you be interested in furthering your well-being. I will forever be grateful to Phillip and his team. Kimberley Seitz, Ph.D.

I have been to see Dr Lenoue many times over the past few years. He has help me to prevent knee…read moreand shoulder surgery. His practice is different from any other I have been to. So very grateful.

I had a knee replacement at Northwest Orthopaedic Specialist and their care was absolutely…read morewonderful!!! My doctor , Doctor Patrick Lynch was fantastic. He listened to my concerns and in response he answered each concern. I initially saw Dr Tycho Kersten and he was fantastic as well!! If you have any orthopaedic needs check out Northwest Orthopaedic Specialists.

Great surgeons. Other than that, the customer service and communication is terrible. If you want to…read moretalk to a human being that works in any department outside of billing and payments, good luck. My daughter was seen for a wrist surgery in October 2025. The surgeon gave her the surgery plan and everything. I said that I just needed to know what it was going to cost me out-of-pocket after insurance so that I could budget for it and schedule the surgery accordingly. My daughter and I both left multiple voicemails attempting to get this information and never received any calls back. Fast-forward 7 months... I finally talk to a human and now they're telling me she has to be re-seen because it's been too long since she saw the surgeon. I guess we'll start the process over unless I can find another surgeon that has competent staff first.

First impressions: The lobby is small so it's hard to line up and provide anyone any privacy. I got…read morechecked in fairly quickly. I was in to do an express walk-in and there was no one at the walk-in desk to check people in. No sign to go to the next window either, so I was slightly confused for a second. The woman who helped check me in was kind and patient. Didn't pry like some may. My wait was a long time. Do not let the "express" fool you. This is similar to waiting at an urgent care or ER. I waited for almost two hours just to get back to a room, did x-rays, and then waited longer for a doctor to come in. It was a lot of waiting. Everyone was pleasant, no complaints there. The doctor I saw basically referred me to one of their hip doctors and I still have not heard back from them. And this was two weeks ago. I've even called and left a message.

Went in with a painful hip. Got X-rays, told it was bursitis. PA-C referred me to surgery. How…read moreabout PT first? We went back, asked for a PT referral, never heard anything back from the office. The entire experience was sub-standard. Go elsewhere.

Received excellent care from Dr. Janout , including surgery. Very patient, kind and thorough in…read moreexplaining and trying options before surgery.

I have been seeing Dr Cooper for years! Initially I went in for constant tension headaches turned…read moremigraines and through adjustments (and a better diet) I have been able to live a much more productive life. The massage chairs prior to an appointment are a plus, getting to relax a bit before the appointment really helps. They are easy to work with. Scheduling appointments is a breeze! The staff are friendly and greet me by name (We teach this to our staff for great customer service). I feel sooo much better after everything is straightened out and refer everybody to Dr Cooper.

My family has seen Dr. Cooper on an as needed basis for a few years now. I initially saw him in…read moreregards to an old sports injury I had sustained. I worked with Chris as well doing A.R.T. before my appointments in an effort to release the muscles before my adjustments with Dr. Cooper. It took some time and effort from all parties, but the miraculous skeletal shift finally happened for me! I went from days of putting my arm in a sling with constant pain, to no pain...zip, zero, nada! I recognize that I am one of the few to have such a dramatic turn of events, but it wouldn't have happened at all without Chris and Dr. Cooper's efforts. So very grateful for their care!

Washington Outpatient Rehab is one of the best physical therapy places in Spokane. My family has…read moreused the expertise of these therapists for a rehab of a spinal surgery and two shoulder surgery rehabs. The therapists are so willing to help and work you through the post operation pain as well as transitioning back to full function. Julianne Alford is amazing. She is a wealth of knowledge eager to share with her patients. She helps the patient understand why she is doing the treatment they way she is as well as giving them practical tips for home care. She truly is wonderful. Most of the therapy my family has had is in the pool. If you are scared of water don't be with these people. They are careful and considerate with all ages, pain levels, water fears, and the overall well being of their patients. I would HIGHLY recommend Washington Outpatient Rehab to anyone who needs physical therapy help. They are the best!