ER was great! Stay in hospital was very disappointing. Lacking in almost all respects. Seemed short…read morestaffed. I was left for 5 or 6 hours without seeing anyone. My daily meds were forgotten. Many other things were sub-par.

Dr. Palacios is the best doctor in all the Northwest and Northeast. I will travel as far as I need…read moreto in order to see him. I am so glad I have finally, after 5 months, found his new office.

This review is for Dr Robert Burgemeier and his assistant/tech Grace…read more I was referred to Texas sports medicine by my wife's uncle. First couple appointments in April went fine, Dr Burgemeier prescribed an MRI scan for my left foot and referred me to ATI for physical therapy for my shooter's elbow, while getting me on an elbow brace for support. After reviewing the MRI scan he proposed tendon repair surgery for my foot (soccer injury) and I instantly said yes. But strangely he immediately said he is busy and if I want to do it soon, he can refer me to Dr Leroy Butler. I told him I am willing to wait but regardless he "referred" me to Dr Butler. I was told grace will handover my files to Dr butlers office & I will get a call from Dr Butlers assistant soon. A month passed by and no one called. So I called Texas sports medicine after a month asking for Dr Butler only to be told to there was no one by that name at this office. After giving my history of the previous visits I was told someone will call Me back. So Dr Burgemeier decided to pawn me off to another doctor in another practice and decided there was no need to even inform me of these details. No one called back from Texas Sports Medicine but I got a call From doctor butlers office (orthopedic institute of north Texas) to schedule a consultation appointment with him. At this point I had to ask if they got all my details from Grace at Texas sports medicine and she said all They got from Her was my name and phone number!!!!! While I was given the impression that all my details including MRI results would be handed over so that my surgery could be scheduled asap. Then an extremely rude lady claiming to be the office manager got on the phone to lecture me the procedure (or lack of one) of patient handovers from one practice to another giving me the bureaucratic red tape line. The sheer unprofessional behavior led me to cancel the appointment and call Texas Sports Medicine to get my medical records file so I can do the needful on my own while hunting for another surgeon - even For that I was given the run around and it took a few days before they were ready so I could go there to pick up My file. Once there I met Grace again and gave them a 2nd chance, told her I am Still willing to go with dr Burgemeier for my surgery - waited a week and still no call back. Anyways, looks like it all happened for the best. A week later I met another surgeon who is a college mate of dr Burgemeier but a real Professional and definitely a great doctor and better surgeon than Burgemeier. He did a great job assessing my foot and subsequently my foot surgery at Texas health resources. 2 & a 1/2 months have passed and I'm well on my way to a great recovery with post op followups ongoing No thanks to Texas Sports moochers

Dr. Meijer is fantastic! Complicated surgery due to a previous knee replacement and he did a…read morefabulous job. Communication between him and PT is ongoing and do helpful . Docked a star because it tOok 10 days to hear anything ftom his MRI scheduler person. Other than that everyone on the staff was pretty great too...

Excellent treatment, helped me heal my Achilles in short order and without surgery…read more Would recommend them to anyone suffering from chronic pain.

Absolutely LOVE Dr Welch and Ben! They're the perfect duo! I look forward to my weekly visits!read more

I chose TMI because I called a dozen places to check on PRP injection costs for my tennis elbow…read more This was, by far, the least expensive clinic. When I went in for consultation, it was hectic with people running and a full lobby. The doctor ensured me that it's not usually this chaotic as they just transitioned over to a new system that day. OK, let's see how it goes next time. Dr. Handecki's (sp) assistant seemed rushed as he talked fast and moved faster. The x-ray was speedy and simple. There was a miscommunication between the doc and I because I asked for a PRP injection but he decided to give me a cortisone shot and didn't really explain it to me. The numbing spray worked within seconds so I couldn't feel him prodding the needle inside my arm. That was nice. Do note that the cortisone shot here is slightly more expensive than other places, but I would say the procedure is more effective because he scraped at the bone to promote blood flow. I attended three sessions of physical therapy and that was enough for me. I saw Josh the first time and he was training a student. Instead of focusing on my ailments, he would question her and let her do most of the work. She didn't really know what she was doing and he wasn't monitoring her for the most part. The second time was with a different PT and it seemed as if she made up exercises on the go. There wasn't a set agenda for me when I walked in. On my third visit, I was handed off to four different PTs. What was the point of that?? I didn't get to build a rapport with anyone as they kept bouncing me around. I will say that everyone is pretty nice and easy to talk to. I think that's imperative because you're in the open room for an hour each session. Also, it is easy to book PT appointments and they are never late getting you in the door even if you show up early. Alright, I came back five weeks later for a follow-up and it was still nuts. Not as many people in the waiting room as the first time, but I still had to wait 45 minutes before seeing the doctor just to say, "OK, you're good." I thank him for helping me heal in the meantime, but he is booked to the brim.

Worst and most unprofessional experience I've ever had from any doctor. I was referred here from my…read moreprimary doctor to review my MRI. When TMI called me to schedule my appointment, they said they were booking me in their Dallas location. I asked them for the address, and they said "it's on Central Expressway." I thought it was a little weird that they wouldn't just convey the physical address to me, but they told me it would be on the intake paperwork I'd receive via email. Ok, I thought. I go to fill out the intake paperwork the day before my appointment and notice it says the address is in Frisco. I thought, "Oh, great, they scheduled me at a different location." Their signature line had their Frisco address, the intake paperwork had the Frisco address, and their phone service only mentions Frisco or Arlington. Cut to this morning. I get to the appointment an hour early because I figured I'd answer some emails while I waited for my appointment. I suddenly receive a text from TMI prompting me to check-in online to save time. I go through the lengthy process and receive a confirmation at the end that shows an address on Central Expressway. What??? I call confused and ask them why this is the first time I received the correct address after I was already at the Frisco location since that's what ALL of the information they sent me listed. They confirm I'm supposed to be at their Dallas office (which is only 5 miles from my house and 20 miles from where I currently drove!). I then end up being 10 minutes late to an appointment I was initially an hour early to because I had to drive a whopping 40 + unnecessary miles round trip after it was all said and done. To add insult to injury, I was obviously furious when I arrived to the office and started to tell the front desk personnel what I experienced. Another woman chimed in and interrupted me, claiming I can complain to her. After which, the first woman made a rude hand gesture indicating she wanted nothing to do with my issue. As I'm speaking to the woman who interrupted me, so interrupts me again until I had to tell her that I was still talking! I showed her the email I received that lists the Frisco location, and the intake paperwork which lists the same. I explained that if it happened to me, it will happen to another patient. She promptly blamed the "software" they use since it's "new." Well, I hate to tell you, but the software has nothing to do with your employee's error. The software doesn't change the signature line with your address in your email. The software doesn't alter the address you provided on your PDF intake forms. I will never go back here and will certainly never recommend this place to anyone. They could care less that they screwed up my morning and had me driving all over town. The employee that initially blundered this entire thing will never be disciplined because they don't even provide their name on the email you receive. This will happen over and over with no accountability.

Their website states they offer trigger point injections to help manage pain. They DO NOT offer…read moretrigger point injections, nor do they specialize in pain management. I called their office to confirm they offered the type of treatment I needed and wasted three days trying to get a referral from my primary care provider. When I called to schedule my appointment, I asked which provider would be best to see for a trigger point injection and was told they don't do that. If you're not going to offer a specific type of treatment, why would you advertise that you do? The office person attempted to explain to me that a trigger point is an outpatient surgical procedure, which was laughable and factually incorrect. A trigger point injection can be performed in a physicians office with some lidocaine. Misleading advertising on their website and poor communication from their office staff.

I do not recommend this clinic. I started going to here for knee pain in which I saw Katie, the PA…read moreof Dr. Berry. She was nice and seemed experienced but when injections failed to work for me, she recommended Dr. Robert Berry do a total knee replacement. I agreed to do it four months later. I met him literally 5 mins before my surgery and never saw him again. I didn't even know how my surgery went or what to expect afterwards. When I called the office about my aftercare, I was told they gave me a print out of my surgery aftercare 4 months prior- at the appt in which I was recommended to have surgery! It wasn't until my follow up appts with the PA that I would actually hear how things went during my surgery and my post-op progression. And I had to ask to get the info. There was no empathy or even trying to understand how I was feeling as a patient. I felt like I was just a "number" at this office. Most appts I have had here I endured a long wait time to be seen, even though I always showed up a few mins earlier than my scheduled appt. The office staff is quite unprofessional to say the least. The nursing staff may be worse- for example, they couldn't even get my pain medications called in properly to my pharmacy-- so after I was discharged from the hospital and my nerve block wore off after my surgery, I had to go 48 hours without any pain medications because my pharmacy said the dr didn't properly call it in. Apparently the nurse didn't know the dr's DEA# which is needed by the pharmacy. I was going back and forth for days with the dr's office and pharmacy as they blamed each other and I could not pick up my prescription- while enduring some of the worse pain after the surgery that I have ever felt in my life. I have never dealt with a dr office such as this. It's a shame as Dr. Berry seems to be a competent and very skilled orthopedic surgeon but it's the office behind his name that is the worst to deal with. I cannot recommend this place unfortunately. On a good note, the physical therapist (James) at the office is good, very professional, caring and kind.

A+experience at ATI Frisco for me. Ryan, AK, Alix, and Eric were so great. They got me back on my…read morefeet in less time than I was expecting. I highly recommend this location and staff.

I have been going to this practice for years, and the last time I went to have my pain cream…read morerefill, they put the wrong amount down, fast forward 3 weeks and 5 phone calls, and 2 office visits later they finally were caught lying to me. AVOID THIS PRACTICE!

From the owner: With offices in Frisco and Dallas, Orthopedic Surgeon Dr. Robert E. Berry is a board-certified…read moreorthopedic surgeon fellowship-trained in sports medicine. He specializes in arthroscopic surgery, joint replacement, cartilage transplant, ACL reconstruction, and trauma/fractures. Dr. Berry has been the team physician for several sports teams and events, including the San Diego Chargers, NFL combines, WWE, and more. In addition, he has served as a reviewer for the American Orthopedic Society of Sports Medicine journal.

Good PT. They work you hard, a little too hard for me - I had to change. But in the top five of PT…read morein North Texas. I had a 2 low back operations and they were a little to aggressive for me. Very professional.

While providing standard and acceptable physical therapy for uncomplicated post ACL reconstruction,…read moreBaylor Rehabilitation System's billing practices, if not illegal, are certainly unethical. Because PT is elective, and we would be paying 20% of the cost, we shopped around for facilities prior to surgery. Baylor quoted us a price of $85 a session after the initial assessment. The other two on our list quoted prices of $60 and $75/hour. Because of its location and hours, we went with Baylor. THREE MONTHS LATER, we receive our FIRST bill charging close to $300 per 45 min! Apparently a 'session' is 15 min.! 3 x weekly over 3 months added up to more than 108 'sessions'! I might also add that the first 15 min. 'session' is spent on a stationary bike warming up. Patients have a right to know about charges prior to treatment, especially when elective. Define cost and session prior to receiving treatment, and get estimated charges IN WRITING!

If I could give Dr Freeland and their staff a zero I would. I think Dr Freeland is knowledgeable…read morebut it's what she did to me financially that is inexcusable. 1st Appt: goes well but she tells me it is $1500 ($500 per treatment) for laser for toenail fungus. Pricey but perhaps that's what I needed. But then she tells me ..hey why don't we get a simple lab test to determine if it's really a fungus before you're spend that kind of money. ok... sounds reasonable. They take the sample and I get told they'll follow-up once the lab tests come back....here's where it goes downhill. - A month passes and now one calls me. - Then the lab sends me a bill for $1300+!!! I called their office and said hey...what's with this and why haven't I been called for the lab results. So we schedule the f/u visit. - Dr Freeland says good news ..simple fungal treatment and no laser really necessary. Prescription is $150 a pop...but at least it's not laser. - show her the lab bill...she agrees that it's looks to be way too much and her staff would look into it. - two weeks go by...I call back to her staff...they claim they will talk to Dr Freeland. Still no call back. - call again and now they tell me they don't handle this and call their main office for billing. - billing says they don't handle it and there's no way they will help with the bill - billing says they will talk to Dr Freeland about perhaps relief for forgoing the Dr visit costs - weeks of calls...still nothing It seems the business could care less about the financial burden they put onto me without a single call from anybody much less Dr Freeland...just constantly stating that "we aren't responsible for what the lab charges"...and apparently they aren't responsible for recommending a very costly test that could have done in a local clinic for $50. Whatever you do...don't allow them to order tests...you will pay for their carelessness .

The best! Hands down!! Would go nowhere else! Office staff are fantastic as are nurses and Dr's!!read more