I have referred clients to Thomas Drinkwater for over two years and he constantly strives to give the absolute best customer service to each person. He is available by phone and text at all hours of the day and night to answer questions and give clear answers.
I started working with him when another lender who was helping my buyer could not get an answer about what was happening with their loan. They were told "we'll call you back" and it had been two weeks (this was in the middle of a transaction!). Thomas' company had been recommended to me by the owners of my company, so I reached out to him, hoping he could shed some light on the situation. Even though he had nothing to gain in the deal, because my clients were already getting the loan with someone else, he made two phone calls and we had an answer in 20 minutes, when the other lender doing the loan could not figure it out.
I had another client who had not the greatest credit score and I knew that Thomas could likely give her a better interest rate and possibly do a "rapid rescore" for her, to improve her credit. After suggesting she compare apples to apples with Thomas vs. the other guy, she went to Thomas, he had her pay a few things off, did a rapid rescore and in the end, she was able to save $130/month in interest alone. After buying the home, he continues to help her with fixing her credit and talks with her on a regular basis.
Thomas, and the entire team and NW Equity Solutions came together for me and my buyer clients multiple times to get deals done and get clients awesome interest rates. I often see the look of surprise by the person meeting clients to sign their loan documents, surprise at the interest rates my clients are getting!
I strongly recommend that any buyer thinking of working with your local credit union, or large bank you bank with for getting a home loan, should talk with Thomas, Mike, Paul, Mike #2 or Danny to compare apples with apples - the Good Faith Estimates from your lender, vs. their Good Faith Estimate (GFE). It is a no brainer.
Lastly, I spoke with a relative about Thomas and he said that Thomas pulls together three paramount things for success: customer service, low fees and excellent (low) rates. He finds joy in helping people save money and get the best possible deal. read more