I took my real suede Light tan jacket to Peaches Cleaners in Pearland. This is my first time using this cleaners and my last. I needed a snap replaced and decided to have it cleaned. I was told they had to send it out for cleaning and would take a week. I came back in a week the jacket was not ready. I came back a week later. I seen a jacket that was hanging on the rack the same style as mine with a lot of discoloration, I could see the texture of the suede appeared warn out/old, put through a wringer because the the shape was deformed. The jacket was placed on the pole, I said, that is not my jacket. The clerk insisted it was. I pulled the plastic off, the jacket was destroyed. The fabric was several colors. The suede was rough/hard and it had discoloration all over. I was upset told the clerk that is not how my jacket looked when left it. The jacket was beautiful and it was a very soft suede. I owned the jacket two years and only wore it 4 times. The clerk said I had to talk to the owner come back on Monday. I said no, you need to get her on the phone, with hesitation she called the owner name Tina. I spoke to Tina and told her my jacket was destroyed and she needed to compensate me for the damage. "Tina said, she did not clean my jacket". I said, it doesn't matter who cleaned it I left the jacket in your care so that makes you responsible. "Tina, told me I needed to read the back of my receipt that states she is not responsible for damages to leather/suede jacket and quilts". I said, you are responsible when you destroy a customer property left in your care. She said what's wrong with the jacket? I explained the color and texture was the problem. "Tina, said, there was nothing wrong with color but she needed to see the jacket". This conversation did not end well. I left the jacket. I was told I would get a call. No call. Today, (4/10), I went to Peaches to get my jacket. It was at the other location in Houston. I asked the clerk to call Tina. Spoke to her, "Tina said, nothing was wrong with the color and she did not destroy my jacket". She is on the phone loud talking me as before, claiming she was not responsible. I told her I was coming to see her to speak in person. Once, I got to the cleaners, I called the police because Tina has already told me two times she was not responsible for the damages to my jacket and she is not customer service friendly. Its not a part of her demeanor and I knew our interaction was not going to end well. The only contact I had with Tina was over the phone until I arrived with the police. The police asked if that was my jacket hanging on the pole? I said, yes. The officer said, it is damaged you can see the discoloration. I took the jacket off the hanger laid it on the counter, as I was explaining that the chemicals darken the fabric, "Tina said, the color was fine and she was not responsible". She was loud talking over me, I told her not to speak until I was done talking to officer. "Tina yelled and said, I had know right to speak to her that way". I said, you had no right destroying my jacket. "She said, I disrespected her by yelling at her and she had nothing further to say to me". I let her talk and when she was done, I explained why I yelled at her. She proceed to talk over me again, I held up one finger, I did not point at her. "Tina screamed don't you point your finger at me"! She started pointing at me, she almost touched me. I told Tina, in front of the officer if she touches me I was going to deck her Lil Ass. "Tina screamed I'm not scared of you"! I said, Tina don't be scared but if you touch me, I'm going to mop your Lil Ass all over this floor. The office told her to calm down several times. "Tina, said how dare you bring the police to my business. I never had this kind of problem until you"! I said, Tina you are a ignorant person, a sorry business owner, and mad because I'm standing up for my rights. The officer advised Tina the jacket was visibly damaged and I could sue her. "Tina said, she did not care, she was not responsible". I will have to take her to civil court to get compensated. Tina was most angry because I stood up for my rights by bringing the police and she felt I disrespected her. Tina is ignorant loud talking business owner that's irresponsible. Her excuse for the damage to my jacket, "depending on the color, fabric, and glue it will bleed and can change color". She showed us a suede dark brown jacket she cleaned with red pockets on the chest. A lot of the red dye bleed on the brown. "Tina said, that was not her fault, it states it on the back of her receipt". I said, you don't advise your customers of that, you think the owner of that jacket is not going to be upset? The reason for so much detail is for you to determine if you want to continue to patronize this business when the owner can became irate and combative. The officer said cultural difference could be the reason for Tina's defensive demeanor. I filed a police report and left. read more