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PCI Auctions East Coast

2.3 (48 reviews)
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Updated 1 month ago

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I run a bakery and recently had an equipment failure, so I urgently needed a replacement mixer. I purchased one through PCI Auctions for $2,800 plus $500 in shipping, expecting a working piece of equipment. When the mixer arrived, it was broken and completely unusable. I did not accept it as functional equipment because it was clearly damaged. The shipping company took it back immediately. I spoke directly with Tommy, who told me the refund would need to come from the shipping company and could take up to 60 days. I understood that delays can happen, so I waited. It has now been six months, and I have received nothing. I have disputed the charge multiple times, but the disputes were denied because PCI Auctions reportedly informed the credit card company that I received the item. I clearly did not. All parties involved know i did not. At this point, I am out over $3,000, and communication from Tommy has completely stopped. No updates. No resolution. No accountability. For a small business owner dealing with equipment failure, this has been financially damaging and incredibly stressful. Based on my experience, I strongly advise others to think carefully before doing business

False advertising and lack of transparency, charged $75 for 4 plastic 12 z bottles
Nadia Q.

Buyer Beware - Hidden Fees, Misleading Descriptions & Unauthorized Charges I placed a bid for 32 oz clear plastic bottles on PCI Auctions New Jersey. My max bid was $2, but they charged me $10 by multiplying $2 by 4 and adding tax. My invoice showed only $10, and this was the only receipt I received. A few days later, they charged my card again without notifying me or providing a breakdown of additional fees. They never disclosed shipping costs upfront, yet they billed me $50 for shipping--on a package that weighed less than a pound, practically nothing--and an additional $15 for packaging. I never authorized these charges, nor was I informed about them beforehand. To make matters worse, the bottles I received didn't even match the description. On top of the hidden fees, I was left with a product that wasn't what I expected. This lack of transparency, misleading product descriptions, and unauthorized charges make PCI Auctions NJ a risky platform. If you're considering bidding here, be prepared for surprise fees and poor communication. I would not recommend this auction house.

I purchased an espresso machine, it was not specified that wasn't working at all, all the wiring inside was cut, when we get there to pick up the item, they didn't allows to check the unit before paying full, we asked them if they tested it, the girl at front desk told us, "if the Description of the unit doesn't mention any problem is because works fine, also we got all the equipment from a reputable source". Totally bs. then refused any credit or anything at all stating it's an auction where they say they test and trusted them but when politely asked multiple times they refused any support or even a portion of a refund. False advertisement is not acceptable yet they're doing nothing. Very frustrating with this place.

what their website showed

Should have looked at reviews on here first. I did not and now we are paying for it! We bid and won an espresso machine that looked great in their pictures and they listed that the only thing wrong with it was that it was missing a hopper lid. When we went to pick up the item, the front was off the machine and we could tell the wires were cut. I called the espresso machine company and learned that wires are cut when a machine gets decommissioned and the front plate is broken so that it cannot be hidden that its a decommissioned machine. When I emailed PCI to let them know this, they just keep informing me that there was no way for them to know the item was broken and per their policy, they will not issue any refund because all items are listed "as is". I explained that they had to know it was broken and chose to be deceitful in pictures and descriptions, but still getting no where with them. I told them I would give them one more opportunity to make it right before posting reviews, and here we are. So, Bidder beware. They are very deceitful and will not accept any responsibility when wrong!!! UPDATE: You did NOT "include images of the item to portray the current state as best as possible"!!! The front cover doesn't even stay on, you had to balance it on there or tape it for your "online pictures". Had you actually included pics of of the current state, bidders could see that wires were cut and machine is broken. (See my attached pics that DOES portray the current state accurately!!!) Your Company is VERY DECEITFUL!!! and judging by all the reviews, you seem to have the same response to everyone. Maybe everyone else isn't the problem, but you are!

6 hours driving from NJ to get a total piece of crap... Turbochef Tornado oven, outside looking fine, inside everything rusty and totally unusable, goes directly to the garbage... Will be great if your company makes a better description of the item condition... very disappointed:(((

Great value!

Exactly as described and great value. This is a true auction site and we got exactly what we bid on and in great working order. Thank you.

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4 years ago

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2 months ago

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3 days ago

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1 year ago

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8 months ago

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9 months ago

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1 year ago

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2 years ago

Sadly had to forfeit my bid but dealing with the staff they were super helpful and willing to work and go the extra mile to help

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2 years ago

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3 years ago

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7 years ago

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8 years ago

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5 years ago

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8 years ago

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Ask the Community - PCI Auctions East Coast

Review Highlights - PCI Auctions East Coast

It is heavy (107 lbs), but service people at the warehouse wheeled it out to my car and assisted in loading it -- with a smile.

Mentioned in 3 reviews

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John Carl Auction Company - Sold at Auction September 2019

John Carl Auction Company

1.0(1 review)
12.5 mi

A very shady business, would not recommend buying from them. I won three lots in an online auction…read morerecently and was told I was outbid. How could I be outbid when I'm the only bid placed on that Lot? It makes no sense whatsoever.

From the owner: We specialize in real estate auctions, antique auctions, and business liquidations. We have online…read moreonly bidding auctions and onsite public estate auctions where you can bid on a variety of items. Items we sell include antiques, coins, vehicles/collector cars, furniture, guns, toys, artwork, equipment, sports cards/memorabilia, tools and practical everyday household items. See our website for the online bidding link where you can bid and buy items on online auctions from pretty much anywhere. We offer pickup and shipping! Consider selling your property/farm/business by public auction! You will find our rates competitive and that the auction route is a great option. If you have items to consign we have several options when it comes to selling your items. If you need money quick we can "buyout" all your items for one price right away. Our public auctions also include online bidding to help you get higher dollar amounts for your items. For info and questions on consigning items or the online bidding process, please give us a call! Whether you buy or consign you will find our rates our competitive.

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John Carl Auction Company - Sold at Auction

Sold at Auction

John Carl Auction Company - Coming up for auction

Coming up for auction

John Carl Auction Company - Coming up for auction

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Coming up for auction

PCI Auctions East Coast - auctionhouses - Updated May 2026

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