1. Payton Air

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Panama City, FL

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Peaden Air Conditioning, Plumbing & Electrical - Please reach out to us so we may quickly respond and handle your needs.

Peaden Air Conditioning, Plumbing & Electrical

(87 reviews)

Got home from work to no AC. Checked a couple of things and then called Peaden a little after 5pm…read moreon a Friday. They said they had a lot of calls, but it would not be an after hours service call which surprised. They called back around 7pm to let me know the tech had run into an issue on the job before me and did I still want them to come out or come in the morning. Told them to come out. Tech called about 9pm to say he was on the way. Allen M. arrived an I told him I thought I had a bad capacitor since my condenser fan would not run. He did several tests, determined that the capacitor was ok. When we turned power back on the condenser fan ran, but slow. A few more checks and he diagnosed the problem as bad bearings in the fan and that the fan was probably overheating and shutting down. Excellent diagnosis as this turned out to be the problem. Unfortunately when he worked up the quote for the repair is was over $650! I said I wanted to think about it and he said no problem, I could just pay the $89 diagnostic call fee and if it stopped again on Saturday, just call him back out. Limped through the weekend and on Monday went to a local HVAC supply shop for a new fan motor and capacitor. Total cost for parts was $140. Took me less than a hour to remove the old motor and install new. In the end, the service provided by the tech was excellent, but Peaden needs to look at their pricing structure. $650 quote for a job that cost me $140 seems unreasonable. Seems to me like this should have been more in the $300-$400 range and they still would have made a nice profit.

Extremely Disappointed - Negligence and Poor Customer Service…read more I rarely leave negative reviews, but my experience with Peaden deserves to be known. During a regular maintenance visit, Peaden mistakenly sent out someone who did not have the correct certifications to handle an AC System Cleaning & Tune-Up, which I had scheduled. They later admitted they made an error in scheduling my appointment and sent the wrongly certified technician, which I did not know at the time. He failed to check my refrigerant levels. Within two weeks, my air coil froze because of a lack of refrigerant and the capacitor blew, destroying a unit that had been working fine before their service. With indoor temperatures climbing into the 90s, I felt pressured to proceed with purchasing a brand-new system through the same company. At that point, I did not yet fully comprehend how serious their earlier negligence had been or how directly it had caused the failure of my prior unit. When I later confronted them about what had happened, Peaden would only offer me a $350 credit, claiming they had already given me a $1,500 discount on the proposal. However, the proposal itself only shows a "Member Discount" and a "Next Available Install" discount with no indication that these were intended as compensation for their prior mistake, nor was any such compensation ever verbally acknowledged or communicated to me by the salesperson. I paid half of the $10,000 bill in good faith and tried repeatedly to negotiate a fair adjustment to the balance, since the early replacement was needed only because of their own mishandling. Instead of taking responsibility, Peaden ignored my email, one I sent on October 10, 2025, directly responding to their earlier message to me. This week they escalated the situation by sending me a "Formal 5-Day Demand with Intent to File Claim of Lien." This is how they treat loyal customers who trusted them and paid thousands of dollars in good faith. Their communication is dismissive, their internal accountability nonexistent, and their handling of this matter has been deeply unprofessional. I strongly caution anyone considering Peaden to think twice before allowing their technicians to service or install your system. A company that refuses to acknowledge its own mistakes and instead threatens its customers with a lien and accompanying attorneys' fees deserves to be publicly called out.

Payton Air - hvac - Updated October 2026

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