I have been with this CPA for 10 years and I've paid them tens of thousands of dollars. The…read morereceptionist and the people who work there are incredibly rude and refuse to give me a simple phone call when requested. I would never recommend these people to anyone. They are far too busy to care about you.

Jessica Bonin is a great CPA. She gets it done fast and gets it done right . Professional.read more

I had Eric Kaster do my taxes two years in a row. I will never trust this company with my tax…read moreneeds again, and I hope that nobody else will trust them either. The first year, I never had a phone call or meeting to discuss my tax situation, everything was traded back and forth with email. Felt very impersonal. Mr. Kaster informed me that we would need to make quarterly tax payments to the state of Oregon the following year. After filing my return I got notices from both the IRS and State of Oregon that my taxes were done incorrectly. The IRS notified me that I had paid them too much (!!!!), while the state of Oregon notified me that I hadn't paid them enough and assessed a penalty. Mr. Kaster had incorrectly assumed a penalty from the IRS for not making quarterly tax payments. Never once did I get an apology nor any effort from Mr. Kaster to make me feel at ease. I ended up taking the standard deduction and was charged $700. The next year, for some reason, I thought I would give them another chance. Once again, no meeting to discuss my tax situation, and this time, it wasn't even Mr. Kaster sending me emails to ask about my taxes, instead it was one of his underlings. After providing all of the needed documents, I received a call from the office telling me that they were filing an extension to my taxes because they hadn't received what they needed. I questioned Mr. Kaster on this and resent the same information as before. He said that they had what they needed and would file (a few days late). No apology. I was charged over $900. When I questioned the astronomical prices that I was being charged, the lady at the front desk offered to discontinue our engagement and not do my taxes. How dare I question those rates.... Considering that I had hired this firm to do one job, which is do my taxes accurately and on time, and they had failed to do that, I can't say that anyone should have their taxes done by them. The lack of personal attention and any sort of customer service really made me feel like they were just extracting money from me. Further, since starting to work with another accounting firm, I have been told that the quarterly tax advice Mr. Kaster had given me was incorrect and that I didn't need to make those payments. Don't trust this firm with your money. What a joke.

If you plan on hiring an accounting firm to relieve the stress and frustration of doing your own…read moretaxes, best to look elsewhere. BKS is definitely NOT the place to go for tax assistance. I got in touch with BKS on the recommendation from a friend who vouched for them and said they were great at getting great deductions. I emailed Eric Kaster directly, looking forward to a stress-free tax filing season. Boy, was I in for a shocking disappointment! The administrative/support staff at BKS are great! Super helpful and friendly, and they got me all set up with their online portal to submit documents. This was easy to do. I thought that Kaster would have a look at my tax documents and then give me a call or email with follow up questions to help me maximize my deductions. My return was simple after all, just married filing jointly with the standard deduction. But Kaster never got in touch. Not even once. Then he sent a completed return where I owed much more than I expected. So I found some deductions on my own, then sent him an email. He said I was wrong. I pushed back, and he admitted that I could make this deduction. What kind of CPA doesn't know how to get the maximum deduction for their clients?! I thought that maybe he was just busy with tax season. Crisis averted? No way! After he had filed my returns, I called the awesome admin staff to make payment (a very expensive payment, by the way!). But when I called, the amount was $70 more than the invoice that I had received! Surely there was some mistake, right? Nope. It turns out that after I found deductions on my own, then had to insist that Kaster fix his mistakes on my return, he increased the cost of the invoice and didn't even have the guts to notify me. I flat out refused to pay the increased amount after this frustrating experience with this sleazy character engaging in shady business practices. If you like to pay a lot for subpar services with people engaging in unconscionable business practices, by all means, sign on with BKS! I was asked more questions and received more tax guidance by using TurboTax online than with Eric Kaster at BKS. Save your time and money and go elsewhere for a less stressful experience. P.S.: In looking into their firm, I learned that Eric Kaster was disciplined by the Oregon Board of Accountancy in 2020. Take that as you will.

AWFUL AWFUL AWFUL!!!! I ended up pay over $1000 in penalties…read more& late fee for my 2023 taxes I paid for a buisness license that I did not need. Paying penalties on taxes for OR that I did not have to pay. Not resposive, incompetent, stay away from this person. Just retire Keith. I have so much headaches because of your incompetance.

I've used Keith the past two years. The first year he made a $200 mistake I discovered after going…read moreover my taxes myself. Anyone can make a mistake. However the second year he failed to file our extension that caused $70 in interest and penalties, but the worse thing was that he lied to me about it. I am now looking for a new CPA.

I highly recommend this company for your accounting and payroll needs! am new to Oregon and have my…read moreown business. I started off with another accountant but switched because I wasn't happy with their poor communication style and confusing business practices. Shatola and Hale (Cyndi Hunt is who helped me) is a very professional and experienced CPA who explained everything clearly, answered all my questions, and had a strong understanding of tax law and accounting principles. She completed my returns quickly and accurately. I am so relieved to have found such an excellent CPA.

From the owner: Accounting, payroll, tax preparation, business management, business consultingread more

They've lost touch with the client experience. A competent generalist tax service provider, at a…read morepremium price, but nothing exceptional in my experience. After several years as their client I have moved on to another firm providing the same services (and more) at lower cost. If you choose to hire them, recommend staying on top of them about deadlines/deliverables, having them invoice you frequently and in detail, requiring them to get your approval in advance on any potentially expensive work they consider to be outside the scope of what you are already paying them for, not letting them talk themselves up too much (or talk down to you), and augmenting them with subject-matter specialists for any work that is highly complex and outside the scope of general-purpose tax return prep.

From the owner: Do you often worry about your financial well-being? Whether you're an individual or a…read moresmall-business owner, keeping track of multiple accounts and cash flows can be an incredibly daunting task. Many of us simply don't know if our money is being used to its full potential. A professional accountant from Houck Evarts & Company LLC will provide you with the experienced financial services you need. Our business consulting, financial planning and tax services are trusted by countless clients in the Sweet Home, Eugene and Lake Oswego, OR areas.

We have been using McKenzie tax service for a couple years now, Angela is very good and a good…read morecommunicator, she is quick and accurate

I was referred here by a good friend and I'm very glad I was. They helped me a lot with figuring…read moreout my situation. I was given very friendly service that made me feel comfortable and welcomed. I would definitely recommend their services.

I've been trying for almost 4 weeks to get a resolution to our account. Their customer support is…read morenot responsive nor do they know how to problem solve. Their staff wiped out our PTO balances and don't know how to put the correct balance back in. They say they don't have record of our PTO plans but they are indeed in the history. I created an excel spreadsheet to give my staff their current PTO balance which took about 3 hours for me to complete. A team of 8 people have taken almost 4 weeks and the information on line is still not corrected. They do not respond to emails or phones in a timely manner and are also very often in meetings or u available.

From the owner: Heartland serves businesses of all sizes and is vested in…read morehelping you achieve your goals. Payroll can be complicated and time-consuming. Heartland can help you navigate the ever-changing complexities--letting you focus on growing your business. Whether you are looking for a turnkey payroll service for your expanding employee base or offering 401k for the first time, our full-service payroll processing and HR support features ensure a solution that suits your needs.