15 minutes late to returning the car and got charged an extra $125! Girl at the counter was nasty…read moreand acts like she couldn't care less about her job. Joke of a place. Steer clear.

I needed to rent a car to drive from Kenai to Anchorage and back, I decided to go with AVIS inside…read morethe Kenai Airport. Picking up the car was almost an hour long hassle, the two girls working there looked like high schoolers, and they had to call their boss for everything. They kept stating "we aren't trained, sorry" and "I don't know... I'll have to call my boss, hang on." I brought my full coverage insurance declaration with me - but it printed funny, so they had to call their boss and make sure it was legit, I also had to call GEICO and have it e-mailed to them. I also brought 2 credit cards with me, however they are Capital one cards that do not clearly state "CREDIT CARD" on them - so I was not allowed to use them (one says capital one quicksilver, and the other says capital one savor one), until I got frustrated with them and they called their boss AGAIN to get an okay to run my credit card. After an hour at the airport, and about 30 calls to their boss about every little thing, I finally was able to get a car and leave. The following day when I returned the car, I was told that the gas tank was "not full" - I drove it from the gas station to them, about 2miles. I had to leave and get MORE gas - literally less than a gallon - and bring it back. By then, I was about 15mins past 4pm and THEY TRIED TO CHARGE ME AN ADDITIONAL DAY!!!!!!!!!! ($125). I don't lose it often, but I had had it by then, and I demanded that they give me their boss' number, so I could speak with them myself. After my rant, the boss "waived" the extra day fee for me (gee, thanks for doing the RIGHT THING). So, moral of the story - DO NOT USE AVIS. They are not trained, they have no idea what they are doing, they have kids running the counter in street clothes, with their heads down - staring at their phones. It made a difficult trip that much more stressful. I sincerely hope that their boss learned from this situation and ACTUALLY TRAINED THEM. There is nothing more frustrating than hearing, "hmmm I dont know...." when you ask a question that they are SUPPOSED TO KNOW!

If ever you find yourself in need of a rental vehicle in or around the Kenai Peninsula-- Budget Car…read moreand Truck Rental will not disappoint you. They go above and beyond to make sure they're meeting your needs, whether you're traveling for business, pleasure... or you had to loan your car to your geriatric mother, and it's now totaled. Sasha and the rest of the staff set the bar high with their exemplary customer service skills, and their cornucopia of knowledge of the inner workings of the car rental world. They will treat you like family, only without all of the holiday awkwardness, and no in-laws to deal with. Thanks Sasha, and staff.

friendly and helpful, they seem to have all their past issues worked out. clean car, fast service,…read moreand great pricing