One star is generous... Literally the most incompetent payroll company I've ever encountered. We had no payroll reports for 3 months because of a "glitch". My employees didn't receive their W2s until the end of February despite being promised they would get these mid January. I still have 2 contractors that haven't received their tax documents and we are in March. We have been battling with them for months for either documents, service, outages, etc. Instead of helping with payroll, they have only added more work. I could do my own payroll with less of a headache than trying to get it done with paychex. read more

The incompetence of this company's staff is absurd. They added another state to all of my employees so they had double wages to report for tax income in 2 states. Took months to fix after multiple hours spent with calls and emails on my part assuring me it was fixed and then it wasn't. After I closed our account and moved to ADP, they reported 1st quarter earnings in a year we were not their client. Again doubling income for tax reporting. They corrected that and then billed us for all of this! Months of them saying we don't owe this bill and it will be fixed and me calling to check and it not being fixed and then they assure me it's fixed now. we just got sent to collections. read more

Paychex is a horrific company to deal with. For the past three months, I have been trying to get them to process an organization resolution to make me the administrator of our company 401k. I am the sole business owner and sole surviving board member as of my husband's passing in February. Every time I faxed it, they said they never received it. When I began emailing it, they told me that they couldn't process it because I signed it and that another board member needs to sign it. Then they said I needed to go find a random person to sign it on behalf of the board, and it didn't matter who. Then, when I called after doing all of that, they told me they had all of the paperwork and it looked correct but that I would need to call back in a few weeks to follow up. When I called back today, the agent told me they never received any of my paperwork. Then, he said he didn't have the permission to access email attachments. When he miraculously was able to access email attachments, he said because it was over 30 days old, they couldn't process it. This is despite the fact that when I called them the previous time, they told us that everything was filled out correctly and to wait several weeks before calling back to give them time process it. I was escalated to a supervisor who had me read my previous emails out loud to her on the phone because she didn't believe no one told me that it was filled out incorrectly. Then, she escalated me to her supervisor, who said the same thing. They apologize, but no one can actually help you. Additionally, since before my husband died, we found out that Paychex gave all of our employees access to Flock, their new system, without giving us Flock access. In the process, they gave past employees who no longer worked for us access to enroll in our health benefits which we paid for. By the time we got access to Flock, we couldn't even see those employees as termed employees because they predated our migration to the system and thus we couldn't manage their benefits ourselves. It took months of calling and emailing our small business regional team and their supervisor Kristi S. for them to even acknowledge that they had done this. Then, they informed me that since I hadn't been migrated to Flock, I was supposed to terminate them in Flex and that they couldn't help me because of this. However, I had terminated them in Flex. When I showed them proof of this, they were able to help me. Finally, in the Flock system, when I tried to update my husband's insurance since he is deceased and I needed to enroll in benefits, the Flock system could not process it even with his death certificate. I reached out to their team and the initial response was that I do not qualify since I'm on my husband's plan. The agent was helpful once she understood that my husband had passed, but after we finally were enrolled in benefits, another agent emailed us asking why this had happened since apparently my daughter and I were still on my husband's plan in their records and she wanted to correct the mistake. I had to ask her not to take us off the plan, and I never received a response from her. For all I know, I may find out my benefits were cancelled. We've always had a horrific time with this company, but the mental anguish they have caused me as I grieve my husband is unfathomable. It is their MO to pretend they never received something or that you didn't properly notify them until you provide them with the proof that you did everything they requested. Best of all, I can't even change payroll companies because they won't process any of my requests to become an administrator. Stay far, far away from this company. read more

Our company was growing fast and we decided to go with Oasis. First 2 months were awesome. They give you a "team" and the best of the best to work with. After 90 days they send you an email that states your implementation is complete and you will now be handed over to a new team that is equally as talented. Customer service is horrible they have no clue of anything and always seem to have to refer back to someone else. After a while I stopped using my "new" team and just called and stayed in contact with my implementation team so much so that they finally got the hint that the "new team" was incapable of comprehension and policy and gave me a new payroll contact and team. 1. The timekeeper upload is always having trouble and will almost always fail to pull time correctly. Of course, your payroll specialist will just say " we are fixing the problem and you can just enter it manually". Enter time for 250 employees manually. 2. They are zone to eastern standard time. If you send an email at 3:59 pm central time you can almost guarantee you will receive an "out of the office" email as soon as you hit send. So that problem you needed solved, forget it. It will have to wait until tomorrow. 3. Not only are they closed on all banking holidays, they usually take the before also. I never understood this. 4. If you cancel and follow the 30 day notice and make sure everything is in order before you leave. They will still find a way to ACH money with little to no notice. Avoid this company. Website is not user friendly, employee portal is not user friendly and WATCH your invoices. Misc fees everywhere. Just avoid the headache all together. read more

Undoubtedly, Oasis Outsourcing is an excellent Professional Employer Organization (PEO). They have quality Human Resources Services, Employee Benefits, Payroll Administration, and of course Risk Management. I 100% recommend Oasis Outsourcing to small to mid scale businesses! read more

Paychex - Payroll Services Near Me - West Palm Beach, Florida

I have used several payroll companies and must say that by far this is the worst. You are farmed out to about 5 different people to get set up and they all come at you for different information at random times, Just when you think you've provided everything to them they continue to ask for more - never ending - difficult set up. The website is horrible - not user friendly at all compared with other payroll companies. I will never ever use this company again!! I suggest you use TriNet or ADP - even Paychex was better and I hated them. read more

I attempted to obtain their EIN (employer identification number ) they would not give it to me. I thought this was public info? What are they hiding, a big secret? read more

This is a terrible company. I agree with the reviews of the other posters. They were sued for inappropriately rolling over 401K funds. They refused to allow me to withdraw from a program during the open enrollment period, and told me I needed to contact the other third party company. The third party rightly told me Oasis was responsible for the open enrollment change. Oasis refused to make the change and the open enrollment period passed and I couldn't make the change. Then without my knowledge, they switch providers for a certain benefit without informing me. The benefits for the new provider were not identical to the one I had signed up for and I was getting less at a higher cost. The last straw was when they lost my HSA funds. The funds were deducted from my paycheck but never made it to the other third party provider. If this company was ethical they would have notified me that there was a problem, if in fact there was a problem. They did not do that. They held on to my HSA funds. Horrible, horrible company. read more

I am not sure giving Oasis Outsourcing even a 1 star is worth it. This company is the most unproffessional group of people I have ever had to work with. They will not take responsiblity for there own actions. Stacy, Valary and even the Presiden tof the company flat out lied. Blamed Atena and the Federal Government. Problem with that is I am the type of person to research what they tell me and the fact was the information given to me was NOT correct. Bottom line is they do not agree with the final out come and let me know it in writing, but they did have to reinstate my COBRA coverage. Warn to any one thinking of using this comapny in California or any other state make sure they have all the correct licenses for your state. They are not licensed as a 3rd party administator for COBRA in California. I checked with the Department of Labor. read more