We've been with Paychex (originally Oasis) for nearly 30 years, and it has been a slow, frustrating decline ever since Paychex took over. What used to be a supportive, reliable relationship has turned into an absolute nightmare.
Customer service is almost nonexistent -- it takes multiple calls and emails just to get basic questions answered, if at all. There's no consistency, no follow-through, and zero sense of urgency. We've been passed around from rep to rep without ever getting real help.
Worse, their pricing has become outrageous. Fees have ballooned, and there's no transparency in how they calculate what we owe. We strongly suspect we've been overcharged for state unemployment taxes and other employer costs, but getting a straight answer is nearly impossible.
We are a small, family-run business -- the exact kind of client Paychex claims to support. But instead of helping us, they've taken advantage of our loyalty and made it clear that once you're in, they stop trying.
We will be leaving Paychex as soon as our contract ends and will never return. We're actively warning other local businesses to avoid them as well. There is absolutely no benefit to working with a giant payroll provider that treats small businesses like we're disposable. read more
