Just came from an appointment. This might be uncharacteristic, but front desk staff were rude and…read moreunprofessional - fighting over who would come to the counter so I could pay for services. Vet was okay. Will be moving to the newer Veterinarian service half a block away. What a shame...

Had used this practice before and had no issues with it , but it has gone down hill in a big way,…read moreno one acknowledged us when we came in no hi nothing, the place was visibly filthy for just having opened that morning, went into the examining room again visible filth on the exam table , I asked if it could be cleaned and was told it already had been and the option was a dirty towel be put on it. When the tech left I cleaned the table myself and it was covered with filth. The vet who never introduced herself was rude as was the girl who came with her, they were extremely unfriendly , . When we went to check out , I was handed a pill to give my 12 week old puppy and just told it was a flea, tick, hrtworm med , no other conversation about side effects or anything. I had asked the vet about getting a recommendation for a trainer and she said she would provide a list but couldn't be bothered to. From beginning to end this place is horrible and if you care about your pet do not bring it there!!!!

I highly recommend. Dr. Swenson is an amazing compassionate person and vet. Everyone treats you and…read moreyour animal as if it were there own. From the minute you walk in the door to the minute you leave you feel your pet is/was in good hands. I have been going there 20 years and would never consider changing.

Dr Sidorsky was a phenomenal vet for my elderly cats. I am most especially grateful to him for the…read moremost peaceful passing a Kitty could have. My beloved fifteen year old cat passed peacefully in my arms. He was the love of my life and I miss him terribly but am so comforted knowing he went at the right time with the kindest care. Tiger, Clyde, and I thank you!

Dr. Sidorsky saved my best friend's life…read more After having had consulted with our previous vet, and having been provided with questionable advice, I contacted the good doctor in order to seek out a second opinion. He provided me with excellent advice via phone, and after being refused further treatment by my previous vet, Dr. Sidorsky offered to come by my home and provide me with some options. All of our animals, including my sick dog, felt comfortable around him, and he provided me with detailed 1 on 1 instruction in administration of the antibiotics and use of equipment that he provided me. He followed up with me on a daily basis regarding progress, and made a second house call to confirm that my dog's health had improved. At the initial visit, we were discussing hospice and a shot in the dark to save my dog's life. Now we're discussing how much he has improved. His prices were on par (if not lower in some ways ) than my normal vet, and his bedside manner professional and compassionate. I've found my new vet, and am recommending him to all my friends. Having a vet do house call may seem a bit odd at first glance, but I can say from experience that it's my new preference (no more having to load the animal into the car and have them terrified at the smell of the regular vet). Try his service out. You won't be disappointed.

East Springfield veterinary Hospital is top notch. They are the best! Our dog lights up whenever…read moreshe sees the staff at this establishment. Her little tail is going so fast that it looks like she's a little helicopter about ready to takeoff. I've never felt more comfortable, leaving my dog in a doctor's care than I do with this amazing group of people. They clearly know how to treat people and their pets. They clearly love what they do and it shows! All of my experiences have been wonderful. I feel their pricing is very affordable. If there was an urgent issue I know that the staff would get me in as soon as possible and they have. I would definitely recommend this establishment to anyone with a pet. My dog Jackie is treated like a princess when she was there. We want our pets to be treated like royalty because they are members of our family.

My cat recently passed away and I cannot thank the staff enough. Everyone there was so…read morecompassionate and understanding. They even sent me a condolence card and was very personalized. That meant so much to me. It just shows how much they care about their clientele.

This place just cares about money. Was a long-standing client and customer until the manager…read moreJennifer Lewis decide to dismiss me after being objective, unprofessional, bias involving personal emotions, and accusing me of being racist. Never met this woman formally even when it was formally Westover Animal Clinic, nor did she ever introduce herself personally. My cat was handled several times by Kate and Rose and upon the second time I was very displeased as my cat was expressing signs of displeasure. The first time these 2 techs handled her, they wrapped her like a taco and caused my cat to have a panic and anxiety attack, and refused to let me comfort my cat to calm her down. The second time I was asked how to go about the tasks at hand and were plainly informed. They didn't follow instructions of rotating my cats' hips to trim her nails, and be quick as my supposed assigned tech would do. It took them 15 minutes to trim my cats' nails and perform a sanitary trim causing displeasure to my cat. During the procedure I questioned Rose's competence which she was not showing me she was very confident in performing the nail trim as she pulled the cats leg up to the side and trying to cut her nails from underneath as she was held down. Upon after another appointment which I had my assigned tech it was agreed the girl, which I described in booking the appointment I no longer wanted to touch my cat. My cat was finished in 5 minutes along with another tech that assisted with no problems. Soon after Jennifer called me and supposedly according to my behavior, past comments, I was supposedly told in the past by the girls, I was considered a racist with no evidence to support her claims. She raised her voice on the phone, was very defiant in defending the 2 techs even replying to her not performing your job the right way has nothing to do about being racist. Jennifer refused to discuss any comments or events of what happened. So, I was forced to seek out another veterinarian service and start over new. I work in a customer filled environment which I have to delegate with difference ethnicities, religions, and difficult situations even involving deaf people, and have to treat everything on a case-by-case basis. Even when my managers receive a complaint against me the door is open as two sides to every story. Jennifer did no display any neutrality in having an adult conversation to better understand any event. Anyone who cares for their pet should have the right to voice their concerns even directly at a tech if a procedure doesn't seem correct. As well, these two techs from the working ethics, one standard applies to every animal though these may need to adjust depending on someone's pet.

Dr. Webner, has helped me this time with grieving my service dog Blue which we had to let him go…read moredue to illness she along with the staff helped tremendously with the loss of a best friend of both myself and my wife a family member a hard working pal of mine that will be greatly missed. But he's in a better place now and will always be remembered and we were lucky to have had him in our lives. I greatly appreciate Dr. Webner my views have changed and probably because of the fact that I have PTSD I am a little over protective but this clinic works with veterans so I am sure that they understand that. Thank you also Dr. Allen as well with my other animals.

I've been bringing my pup to Dr. Henderson for 4 years now and I'm so lucky to have found such a…read morewell-informed and reasonable vet. Yes, she is no BS and not over the top with the smalltalk. I appreciate that. Her staff has been very kind and helpful to us during many emergencies and my dog's health has greatly improved with her care. I was told at another local vet I would need a $3000 surgery to remove a part of her anatomy that was never actually causing the problem. Rather than rushing to the pricey option, Dr. Henderson did repeated tests and exams and made an informed and humane decision. My pup is quite healthy now and the surgery was obviously unnecessary. Dr. Henderson also explains the issues, including drawing diagrams, so that I can completely understand the situation and the options. When my pup has been sick her staff has called me to check up on her. After ER visits elsewhere, the staff calls to check up on my her. It's a very sweet gesture and has always been appreciated. This vet isn't handing out hugs to distraught pet owners, but that's not what I was looking for in a vet. I was looking for someone who is informed and experienced. I found it here.

Do not see Dr. Henderson if you care about your pet…read more Our cat Milo was having seizures suddenly over the last 12 hours so we decided to take him to the vet. He was an overweight cat and the cause of the seizures was not diagnosed. After simply taking blood work and giving less than 20 min of an IV fluid, they stuffed him back in the cage and sent us on our way with a prescription for phenobarbital. No instructions other than how to give the cat the medicine, no goodbye, no thank you, and no advice on what to do if the seizures persisted. We administered the half a pill like we were told to do and he had another seizure 10 minutes later. We called the office to get advice and they basically said nothing. We left Milo to go get some yogurt to help him with his dosages for about 3 hours and when we got back he was dead on the floor under the bed. When we called back and told them our cat died they were completely unsympathetic, indifferent, and when Dr. H finally called back, said she "had never seen anything like this in 40 years. Why didn't they keep him until the blood work was complete, or load him with a higher dosage of the medication because he was a larger cat to prevent the seizures before they became fatal?! He was only 2 years old and if they were more specific about how much of a dosage we should have given him initially to get his treatment under way, or if they had given him some medication and enough of it to match his weight before we left the clinic, milo would still be with us today... TLDR: Dr Henderson doesn't care about your animals and if they die, Too bad, she doesn't know why and didn't care anyway. 40 years of veterinary practice for nothing!

This man is incompetent. He failed to weigh my pets, failed to check the temps, and other basics…read more Only after my poor review did he start weighing pets. You get a quick appointment because he killed off his patients and isn't busy. I can tell you about the rabies vaccine and his withholding the certificate, and other things, but you should have an idea now about his lousy services. The other quack Dr Massaro the traveling vet fleeced me out of several hundred dollars, practically called me nuts, and failed to do a simple tick test to check for tick diseases, and that was the problem. Avoid them both and take your pets in to be cared for.

I had been looking for a new vet and was thrilled to find one that came to my house. I have two…read morelarge 100 lb Alaskan Malamutes and taking them can be a struggle. I was impressed with the care and attention my dogs received from the Dr. I needed a quick appointment and they were able to see me and solve my issues right away. So professional and loved answering my questions. I would highly recommend this vet.

I have adopted 4 dogs from TJO and everyone was a winner the staff was friendly and very helpful…read more mylast was a 6 yr old pom the most wonderful i lost this sept at 13.i wll never have another like him but i am looking my other were german shepards allturned out to be the best..The staff at tjo know their dogs I hope to see them soon with a new love.Thank You Cindy Tobin Florence mA

Very easy adoption process. 3 stars because my cat was sick when it came home and I was not…read moreinformed of that until the day I came in to adopt him. The staff is not the friendliest.