My wife went in to pick up 3 heavy bags of dog food the other day. The girl didn't help at all…read morewith getting them to the cash and even ignored another customer waiting at the cash. Very rude, discourteous, and seemingly lazy when it came to assisting customers. Rob knew how to run the place. New owners should have taken notes on how to run a pet supply store. One more bag to buy and our $250 monthly purchase will be taken elsewhere....

From the owner: At Total Pet we understand that your pet is a part of the family, because we're pet parents too. At…read moreour stores you'll find a great selection of pet food, treats, toys and accessories, all at competitive prices. You'll find our stores in local communities across British Columbia. Across all our stores, you'll find friendly Pet Experts trained in pet care and nutrition through the University of California Davis Extension School. We pride ourselves on being Pet Experts and we want to use our knowledge and experience to help you find the right nutrition and other solutions for your pets.

My girlfriend has been coming here for years and always had great service... until today! We…read morebrought our dog and our pup in for a quick rinse after the dog beach. A younger girl at the counter asked her if she needed 2 separate baths or just one, which we replied that we just need one. She charged us for one bath.... which is the way they've always done it when we've brought them both. An older lady working there (with short blonde hair) snapped at my girlfriend that "its per dog, not per bath!". My girlfriend replied by apologizing and said they always just charge me for one bath. The entire time that the 2 dogs were in the bath was less than 10 minutes (including the rude interaction from this Bosley's employee). We would have been longer but we couldn't actually soap up the dogs as the shampoo bottles were mostly filled with water. Anyways.... as we were getting ready to leave my girlfriend was being pulled to the exit by our bigger dog at which point this lady chose to yell at her that she still has to pay for another dog!! Wow, great customer service!! Seeing as this lady was making no attempt to be polite or courteous I sarcastically asked if we get a discount seeing as the shampoo bottles were filled with water! And in her same stone cold, rude tone she states "its concentrated, it has to be watered down". Well guess what, we have the exact same product at home and it is NOT concentrated. I am sorry to say that this lady was so completely rude that she has guaranteed we will never give any business to them ever again. If the bathing system was supposed to be per dog this whole time I can accept that. There's a right way to educate your patrons and a wrong way. SHE chose the wrong way. I'll share this story with everyone I can. Unblievable! And for the record, I just checked the Bosleys Website and it stats $10 for dog wash station, not per dog!

From the owner: At Bosley's, we understand that your pet is a part of the family because we're devoted pet lovers…read moretoo. Bosley's has been providing pets with everything they need to be healthy, happy and active for many years. At our friendly, neighbourhood stores you'll find a great selection of pet food, treats, toys and accessories, along with specially trained Animal Care Experts who are committed to helping you shop the best nutrition and products for your pets. A large number of our stores are locally owned and operated in communities across British Columbia. Step into any of our pet-friendly stores for exclusive brands including Performatrin and Performatrin Ultra - cat and dog food scientifically developed by our in-house nutritionists.

False and sleazy job advertising and hiring practices. They keep advertising positions for this…read morelocation that are not actually available but make you go through a lengthy online procedure to apply. All for jobs that don't actually exist. I thought this was illegal by now in Canada.

5 stars for Kylie, 1 star for for the lady who cut our dogs hair last week…read more We need to go get him fixed after his hair was completely ruined after this last visit. He still can't see and she forgot to cut his head and tail, and did a rookie job shaving his body. We miss Kylie! But we will not be back. We feel completely robbed from over $100...

Terrible customer service, false advertising. Had products marked on sale, had it posted clearly…read moreas one price, went and cashed out and found out it was a lot more, didn't even leave the cash register and wanted to get a refund but they wouldn't do it because all sales item transactions were final and it was posted on the receipt. No mention of it other than that and you have no way of knowing the sale is final until you make the transaction - isn't this illegal????

This place is great! The staff is always so friendly and they do a super job every time. I…read moreappreciate they have certified master groomers and it is the care and love they show for the pets that is really obvious and important to me. I recommend this shop and am sure your pets will be excited to go there.

Took our dog Root Beer for his first grooming here and had a great experience. We checked in on him…read morehalfway through his appointment and he seemed relaxed and happy, and when we picked him up at the end he was looking great! They even set him up with a snazzy bandana. Would recommend for dog owners in Penticton - we'll be back.