Customer service and compassion towards animals need to be impoved. Took my 7 mo Maltese in for grooming she was ready 30 mins later . I picked her up they had to redo bow in hair they came back out said it was in but she was yelping and shaking when I got to car got home I noticed her ear was up in the bow so tightly I couldn't get it out decided to take her back bc ear was turning a blackish purple and they took her to back and came back out w her maybe 10 mins later . I ASKED FOR SONE OF MY MONEY BACK they try to refund me $3 But after a few more words between us both she refunded me $20. I never rcvd an apology just got blamed for a wiggly puppy. And she was not dried all the way when I picked her up save time and money go somewhere else and go to someone that has patience and doesn't blame a puppy for something they did wrong. This was my 1st and last time going. read more