Truly baffled by my experience today. I've been to this location a few times, even brought my…read morefriends car in too. But after today I certainly won't be back. First and foremost everyone in store was fine - no issues and I wasn't upset with the situation. The car needed an oil change and I forgot to bring in the mailer stating their oil change special of 39.95. I told the lady at the counter but she wouldn't honor it because I didn't bring it in. Okay- annoying but whatever right? WRONG. They drained the oil but then couldn't get the filter out. I know this can be a common issue but to quote me nearly $400 PLUS the $80 oil change seemed insane. I called the last place that did the oil change and they completely took care of it/me. Now I paid the $80 thanked them and left. But I found the mailer and read every single word - nowhere does it state it needed to be brought in for redemption, it actually doesn't even say it's a coupon it says "oil change special" So I called the manager Blake, he was immediately rude, condescending and disrespectful. When I mentioned the tech drained the oil before taking out the filter he instantly remarked how "That's the ONLY way to do an oil change." (Truly, almost any mechanic can give you a different answer on what's right or wrong but that's neither here nor there). It was the immediate rudeness and talking down to me that really took me by surprise. I told the manager all I was asking was a partial refund since I had the ad and it doesn't say it needs to be brought in. He essentially told me too bad and again "EVERY store requires the coupons in person." He then offered that the coupon doesn't expire so I can bring it in next time. I told Blake frankly I don't know that I'll come back if this is how they treat customers. After a few minutes of back and forth regarding the coupon Blake told me I can bring the mailer in, he will write me a check for the difference, and to never come back to his shop again. P.S I called Amerifix of Franklin - I said I totally forgot my mailer at home can you still honor the coupon, they told me yes. I also asked if they usually drain the oil first or remove the filter, he said they remove the filter first. What a terrible way to do business and a terrible way to treat customers. Shame on you Blake.

Had my brakes done over a years ago with Dan's rotors and…read morepads . My wife drove the Car a few times a week . Rotors warp they said it only had a 12 month warranty on it we were over 7 months over . But they wanted to charge full price and if it wasn't it was a few hundred more then any other shop around Whitehouse. I don't know what happened to them. But I'm not going there again.

Chris and his team take amazing and honest care of our vehicles. It is hard to imagine going to…read moreany other mechanic shop after using Bowles for 3+ years. We love them, Super good people.

Chris, the owner, and Patrick, service writer (?) have been excellent to work with this week. My…read moreGenesis has aged out of its warranty and I was searching for a non dealership solution to ongoing maintenance and service needs. I found Bowles to be very professional, very reasonably priced and a delight to do business with. My husband and I were discussing and it is like stepping back it time to when customers were appreciated and respected. I recommend. They have done an oil change, replaced spark plugs and installed 2 new tires this week. I have an appointment next week to get my other vehicles oil changed. They did not try to pressure sell in any manner. They actually said I could probably wait a bit longer on spark plugs but my husband wanted to get them handled now.

Their customer service is not good as far as honesty with their customers . They would not let us…read moredrive their cars without running our credit . This business is bias and and is should not be in business . We got the run around on a car that we liked and this dealer in Gallatin kept telling us Jake at the Hendersonville store was working with my wife and needed to know our down payment and we told them we had more that what was required . It got a little irritating to say the least and a little disrespectful to us. So we left with them having a copy of her driver's license which now we regret doing .The salesman at this Gallatin establishment states , the vehicle we wanted was the most expensive and it was only a 2014 Jeep and we could not run it without Jakes approval but they both were co-owners . This was a frustrating day!

Northlake is a great buy here pay here dealership. The staff at both locations is very helpful and…read moreknowledgeable. I purchased a VW Jetta there and haven't had an issue out of it. It's been my second Jetta and my favorite thus far.

Got a recommendation from my dad to check them out. Just needed a routine oil change for my Xpress…read more180. There's a lot of poor reviews of other boat places but not here and I see why... Joe is awesome!! I'm not sure if there's a better place in the state to take your boat. They made a lifetime customer out of me and my family!!

I've been dealing with them since 2013 and have had nothing but good experiences with them. Several…read moreneighbors have purchased boats from them and have had their boats serviced by them and I haven't heard one complaint.

These guys are no nonsense... as soon as I pull in, there always ready to help. I have never called…read moreand scheduled just pull in when I need something and they get me in and out... nice guys

Visiting from out of town with a rental car. Tire went flat, & they willingly replace it with a…read morevery good used tire, quickly, at a very reasonable price!!! Professional, kind, efficient! I highly recommend!!!! You won't be disappointed!!!

You want great advice all you need to do is ask they got everything you need.Top notch service do…read morewhat they say they're going to do and really go the extra mile I went in didn't know what i really wanted but they explained the options I had highly recommend thanks

Awesome! Professional! Knowledgeable! Unbeatable! Thanks Rocky's Tuff Trucks for making it easier…read morefor my family and I to get where we want to be!

I've been a customer of Walts for many years and they have always done a fantastic job. I take…read moremultiple vehicles there and they are always fair and do a great job. I highly recommend Walts garage. We won't go anywhere else.

When i say that im not taking my business ANYWHERE else! I mean it. Taking care of me and my…read morevehicle is just the bare minimum. The professionalism, honesty and quality of work they did for my f-150 makes me beyond grateful and happy. They have had my business for 3-4 years now And excellence is what i get in return. Elizabeth and her husband and their crew are just the best. Thank you guys!!!

I want to thank the team at Graves tire and auto we're doing an exceptional job putting the lift on…read moremy truck. It looks exactly how I envisioned and these guys they are extremely courteous and something that is rare for mechanics... They're very honest.

I took my car here because they had good reviews on Facebook, however, this is not the case with me…read morenow, this is 8-28-18 and I took the car there on 4-28-18 and it is still not ready, this is beyond ridiculous. I do not know what to do now!!