Give things a shot and you may be surprised. First impressions are not always what they seem. It was a rocky start when I called to schedule an appointment. The phone was answered with a "hello". When someone has a business it is always good to at the very least mention your name or the name of the business. It lets people know they have reached the right destination. The appointment was booked. There was another client with Paula and their meeting time ran over 20 minutes. I was left waiting in the lobby. When the client walked out, I did not receive a very warm welcome as a potential new client. I am new to the counseling world and a bit nervous. A warmer welcome would have been nice. Once inside however, Paula was very sincere. She was patient and listened to my needs. She was extremely insightful and offered a lot of great advice. Her office is cozy and an easy space to open up in. I ended up making a follow up appointment. The above suggestions are more for Paula to help grow her business. It is also for potential clients, that you may be put off at first but stick with it. It is clear Paula knows what she is doing when it comes to counseling. read more