Really bad service. We decided to go with Paul Redeker against the recommendation of our caterer who warned us that the quality of the items would not be stellar. The quality of the items was totally fine with us - but the service was terrible. Paul totally threw a huge wrinkle in our plans on the day of the wedding.
To begin with, Paul was really hard to get ahold of after we put down the initial deposit. I had to call several times before I could get a call or an email back to ask questions about the items we would need and confirm that he had them. Then, on the day of the wedding, the guy who delivered the items told us he would set up all the tables and move all the chairs to our ceremony location, which was about a 2 minutes drive away but quite a walk. My fiance gave him a map of the area, explained how to get there, and he told us, "no problem. I'll drive the chairs right down. And don't worry about the tables - we're going to set those up for you too!" (We hadn't even asked him about the tables! He volunteered this info on his own.) We thought - great, and continued doing other set-up tasks etc, believing that everything was taken care of.
When we went back outside a couple hours later to do the table settings, the tables were still all in a pile in the middle of the dance floor and the chairs were still all there as well. The Paul Redeker guy was nowhere to be found. We called Paul who basically said that guy was mistaken and they don't do any set-up. He wasn't apologetic or helpful at all. He didn't seem to realize how inexcusable it is to promise something and then not deliver - without even letting us know! If the guy had at least come and found us to let us know that he actually was NOT going to set-up the tables or deliver the chairs, we would have at least had more time to get ready. We ended up having to enlist our guests to help carry all of the chairs down to the ceremony location, which put us way behind schedule in terms of set-up, and meant we had to sacrifice a lot of the other stuff we had been planning and still started an hour late! Also, the tent Paul had recommended was not big enough to fit all of the tables comfortably which also put us way behind schedule as we had to figure out how to rearrange. Some of the tables ended up outside of the tent which would have been a huge problem had it been raining or buggy.
As if that wasn't enough, Paul then did not return the next day to pick up the tent and we were not able to reach him when we called. Our venue had another event planned so they really needed the stuff picked up! I have no idea when he actually came because once again I received no phone call or communication. I can only assume he eventually picked up the tent because I didn't hear a second complaint from the venue.
My advice would be to go with a different rental company - or if you must go with Paul - double check your tent size with someone else, be prepared to have to chase Paul down for answers to your questions, and don't believe anything the set-up guys tell you. read more
