Excellent organization with a proven track record. They are reasonable for prices. They are one…read moreof the best restoration companies in the Great Lakes Bay Region.

The service received was precise, timely, amazing, and more than accurate/restoration goals were…read moremet. I had a flood in my home basement that was handled via Service Master experts. I could not have gotten better service anywhere. Service Master is top notch.

Recommended by Farm Bureau insurance for water damage. Was told by owner they could do it all. Year…read moreand half later was still not complete but we finally gave up after calls and texts to excuse after excuse. Would not recommend. Save your mental state and go with someone else.

They came out to give an estimate on our detached garage with a few inches of water. I have called…read moreover and over and texted with NO response. If they did not want to do the job just let people know so we can have someone else come out. They had been recommended by Farm Bureau Ins, I am calling for other restoration companies. Very disappointed!

Cleanfreak cleaned my chimney and fireplaces today…read more I received a text and they arrived shortly after. The two gentlemen worked on both fireplaces at the same time. They were here about an hour and then they were done. For two fireplaces and a chimney, the value was good. I will utilize them yearly based upon the usage.

We hadn't had our chimney cleaned for two years and I was looking for a new cleaning company to…read moretake care of this for us. I found Cleanfreak using Yelp and read the positive reviews so I booked them for a cleaning. First of all, they communicated with me via email very quickly, and we got on the schedule right away. The owner emailed me and let me know the guys were on the way, which was very much appreciated so that I could plan my day. The guys arrived and were very professional and they did a great job, told me how much build up they cleaned and pointed out some things I should keep on eye on for the future with our fireplace insert. While they were here I got a quote on duct cleaning for the entire house since this place was a new build. I was so satisfied with their work, professionalism, friendly nature - that I booked the duct cleaning as well. It is so hard to find good service-oriented companies and I know I found our chimney sweep company for our annual cleanings. Thank you Cleanfreak - you are A+++ I will recommend you to my friends and family.

This company has been working on cleaning the vents at my apartment complex. They did not give my…read morelandlord any indication as to when they'd be working on specific apartments, despite there only being a few units. As a result, I haven't had the slightest clue as to when they'd come by despite them operating for over a week now. This morning, at 10am, I happened to be the first apartment they'd be working on that day. I'm currently working second shift and woke up to them knocking at my door. I asked if they could come back in half an hour so that I could get ready. They said that'd be no problem, as they could work on other apartments. They then told be they'd come back and work on mine in an hour and a half. Well, they ended up working on other apartments, including my neighbors to the side of me and the unit directly above me. They then left at around 3:30pm without giving me any notice. I put all my plans on hold for my day off, as I expected them to work on my apartment next and wanted to be here for it. Now, I have no idea when they'll show up again. This is incredibly inconvenient as I work from home and have meetings all day. TLDR: This company does not care about inconveniencing you or giving you the least bit of courtesy. If you're a landlord and care about your tenants, I would avoid hiring this company.

Doesn't value customer. Asked on Monday to came back to our house and touch up stains in carpet…read more Bob said sure no problem! Here it is Friday night and he never called or showed up. This happens a lot to us in this area! We are tired of hiring people to work for us and once they get paid you never hear from them again! That also used our water to clean the carpets and then poured the dirty water on our dirt driveway leaving a pothole and let the water run into the creek. Not reliable and does not keep promises. Avoid this Steam X company from Sanford Michigan.

They have a nice building and its in a good location. They have been doing this for a long time…read more Could do more for the community.

Great company that helps people with their homes and businesses during the worst of times, I would…read morehighly recommend! They have helped me on two different occasions and always been professional and knowledgeable.

Great service and professional staff. Our kitchen sink was clogged in our basement, and it took him…read more20 min to fix the clog. Will definitely use this service again.

The whole situation was remedied in one day, The man they sent names Ralph was very polite and new…read moreexactly what he was doing and explained it all to me.

I have a very long story that started back on Jan 11, 2017 about what I went through with some…read moreCompanies (one that just "showed up" after my neighbors house caught fire and spread to mine, and then lol, one of my Insurance companies contractors), to make the story short as possible, let me just say it was a horrible experience as I caught them in numerous lies, & they were NOT thorough or into the small details, at all. I was beyond frustrated, tired, stressed, and so disappointed. And THEN, what I will always call absolute fate, I found Flood & Fire Solutions doing an internet search, spoke with a very sweet & understanding receptionist at the MaComb office who put me on the phone with Craig who took all my information, and gave it to Steve Waga out at the Saginaw location and said Steve would be getting a hold of me to follow up and they would help me get everything taken care of. WHICH Steve did (and if my memory serves me correct, within the hour) and all i have to say is from DAY ONE, Steve has kept his word, been nothing but kind patient, professional, and understanding and always follows up on all my (prob) silly ocd questions and concerns, handled all the chaos I had been going through with my LESS than amicable & honest Insurance adjuster and has all the certifications necessary that made it impossible for her to deny & dispute things that needed to be done. I CANNOT say ENOUGH good things about this company, in addition to Steve, everyone that has been out to my place to review the work that needs to be done (Tom, Larry) have also been kind, professional and understanding as well. I am so grateful I found them. I would put them up against any other company just from the experience i have had to date. I work in the Automotive Industry as Supplier Quality so I KNOW how important it is to try and keep Customers happy when the calls & emails do not stop coming and far as I am concerned, Flood & Fire Solutions, Inc is ON POINT, and i will HIGHLY RECOMMEND to anyone needing this kind of help. And when the work is complete, I will post again, but just wanted to share what my experience has been with them to date.

From the owner: Flood & Fire Solutions can provide disaster restoration services to clean up your home or business,…read morereclaim valuable property, rebuild and work with your insurance company on claims. With over 60 year of experience we can help with: Water Damage Clean Up Fire, Water and Smoke Damage Wind and Storm Damage Mold Remediation Content Recovery and Cleaning Repair and Reconstructions Flood & Fire Solutions offers a wide-range of services to enable the full restoration and reconstruction of your home or business after a disaster.

We could not be more pleased with this company. Jake and his coworker are professional and…read morecourteous. We were able to get on his schedule when it was convenient for us. They arrived exactly on time. The work was done quickly with attention to detail and care for our other furnishings. Jake took the time to answer questions and share his tips on upkeep. Our carpet looks GREAT and the price was more than fair. What more could you ask for? We HIGHLY recommend Jake's Carpet and Upholstery Cleaning!!!!

this service did a great job cleaning the carpets in my mom's condo. They looked like new. Very…read moreefficient and reasonable.

We had a basement flood recently and I'm so thankful we called SERVPRO of Midland/Saginaw/Bay City…read more Matt and Jake were so professional and took really great care of our basement and home. They walked us through the process, had all of the forms on a tablet, took meticulous pictures of the damage and even found some spots where the water spread that we wouldn't have known. It took about 4 days to dry everything and all their equipment was professional and worked well. They did several checks of the moisture levels in our basement over the course of the mitigation to make sure things were drying correctly. Luckily we didn't lose any contents or have to replace the carpeting. The one problem we had was the billing. They sent us an initial bill which we misplaced and forgot about. I feel really bad about that. But we didn't receive another bill in the mail, and then three months later we received a call from them asking why we hadn't paid the bill. Luckily we were able to pay by credit card over the phone, but it's still weird that we hadn't received another paper invoice in the mail during those months. Overall, we had a great experience with SERVPRO and would highly recommend them. Maybe just pay by credit card at the beginning instead of waiting for a paper invoice in the mail.