Facility is clean and during our interview/initial meeting owner seemed very caring and professional. However, it did not transfer over once our 8 month old baby enrolled. On the 2nd day, owner seemed to be completely overwhelmed and frustrated because my baby cried. When I picked him up that day, the owner placed my baby in my arms somewhat aggressively and said "He needs to learn how to self-soothe because I can't not hold him all day!" That exchange was unprofessional and made me extremely uncomfortable because it was only day 2 of him being there. He was adjusting to being in someone else's care after being home for 8 months due to the pandemic. I honestly should've pulled him out then, but I had a conversation with the owner and she apologized.
My son attended this daycare almost 3 months before I pulled him out. For a month, my son had a severe diaper rash. He's NEVER had one prior to starting daycare. I would clear it up over the weekend and by Tuesday it would be back! I consulted with my son's pediatrician to see what could be the cause. She shared that he had a yeast diaper rash, which is caused by the moist environment of a dirty diaper. We communicated this to the owner & asked her to change him more frequently. The owner insisted that she was changing him frequently and believed that it was his hypoallergenic formula that was the cause. We told her that it wasn't the formula, because it would be healing/clear over the weekend and back inflamed once we would pick him up from daycare. Not to mention, his diaper would be full (soiled) when we would pick him up...smh.
Communication is poor! Owner will send out a monthly newsletter, but other than that the owner doesn't have a real means of providing daily/weekly information to parents. During pick up, we would ask about his day and she would give a blanket response " He had a great day." As a parent to an infant, I want to know more since my child can't tell me about their day. The lack of regular communication/feedback will leave you feeling frustrated and in the dark. I wouldn't recommend this place for babies. read more