1. Patsco Windshield Repair

0

San Marcos, TX

Patsco Windshield Repair

5.0 (2 reviews)
Closed • 10:00 am - 6:30 pm

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Auto windshield repair

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San Marcos Toyota

San Marcos Toyota

(384 reviews)

Absolute top-tier customer service! ​I found myself in a…read morereally stressful situation. I expected the usual high-pressure pushback, but instead, the team met me with pure grace, understanding, and compassion. ​They didn't have to be so accommodating, but they chose to listen, work with me, and handle everything with total professionalism and kindness. Thank you Tim and Mayson! If you are looking for a dealership that genuinly cares about people over a fast sale, this is the place. I am beyond grateful. Highly recommend working with Mayson!

I brought my car in for a recall fix during the last service appointment of the evening, a time…read morewhen several rental returns were coming back. Even though Toyota provides complimentary recall rentals on a "first-come, first-served" basis, the experience was ruined entirely by Nicole, the Manager of San Marcos Toyota Rentals, and another rental associate, Monse. When I expressed that I wasn't happy with the vehicle selected for me and politely asked if they could check for another available option, both Nicole and Monse were adamant that there were absolutely no other cars available. Nicole immediately shut it down, stating I had to pay a fee if I wanted to reserve a specific model, while pointing to a line of cars and claiming every single one was reserved. Instead of simply trying to provide good customer service, Nicole actually made me wait while she went into the back to review recorded phone calls of my original conversation with the service department just to "prove" I hadn't been promised a specific vehicle. Taking the time to audit a phone call rather than helping a customer is wildly unprofessional and petty. After all that deliberate delay, Nicole suddenly announced there were actually three other cars on the lot I could choose from. To make matters worse, when I returned the next morning to pick up my personal vehicle, almost all of those "reserved" rental cars sitting in that line were STILL parked right where they had been the night before. This completely proved my point about the sheer pettiness and hostility of both Nicole and Monse. Wasting a customer's time and lying about availability just to prove a point shows zero regard for basic customer service or keeping future business.

Patsco Windshield Repair - autoglass - Updated October 2026

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